We are from Arkansas and broke down in Peoria, AZ with a brand new 2019 Dodge Ram. The service Dpt could not get it to do what it was doing. ( That's usually the way it goes). We were stuck between a rock and a hard place. We had no choice but to buy another new truck as we could not be broke down on the road with my wife's End Stage Renal Disease being on Dialysis and me being a disabled Vet with serious health problems of my own. We have never been treated so poorly and pressured and taken advantage of on a vehicle deal. Our truck that we had has 4000 miles on it. We traded into another 2018 ram 1500 being 11000.00 upside down in it. We were assured by "Joel" a closer I think. that we were not upside down because of the rebates and so forth. The only person who spoke the truth to us was Aaron in finance. And yes we are upside down in the new truck. and I'm not sure, but it appears the are selling my old 2018 as a Certified Pre-owned Ram. The service dpt at Larry miller advised us it was not safe to drive. I will pursue this to no end. I'm contacting the Better Business Bureau of Phoenix, AZ today and will contact Ram Corporate and a attorney. I don't care if it costs me 11000.00 in attorneys fees. I will have this resolved !