My fiance and I went in to buy a used Hyundai Elantra. Unfortunately, the vehicle was no longer available. So they showed us an even nicer used one and worked with us to get down to a similar price. The battery died (through no fault of the dealer) and my fiance was stuck and close to 40 miles away from the dealer. They drove all the way up to her and replaced the battery.
We then decided to pay a little more because there were some excellent rebates on 2018 Elantras.
So now, Tonia was our sales person. I don't think I ever saw her NOT smiling! She was very helpful and pleasant to deal with. We enjoyed working with her very much. BUT we had some issues. The used car dying, the car we came in for wasn't there, then they wouldn't take my down payment over the phone.
The biggest asset that Hyundai Ford and Hyundai has is Senthea Williams. She has been a rock star through the whole buying process. No matter what the issue, she would over-communicate and over-deliver. I will absolutely buy another vehicle from this dealership with out any hesitance.