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Mac Haik's Southway Ford

San Antonio, TX

1.2
7 Lifetime Reviews Review Dealership

7979 Ih-35 South

San Antonio, TX

78224

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7 Reviews of Mac Haik's Southway Ford

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August 26, 2020

"I received a letter in the mail informing me how much..."

- rmuriejr

I received a letter in the mail informing me how much they would buy my truck for. So I called and spoke to James Chapman. I specifically informed him I needed to sell the truck ASAP due to financial hardships and death in the family and he told me they could honor the letter. When we got there we had to wait an hour after we had an appointment. He then made some negative remarks about my NFL team which was on called for. He totally changed everything he told me on the phone and they could not honor the letter they sent me. I guess I should've read the reviews first before I considered giving them a call. This dealership definitely is untrustworthy and horrible customer service!!

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Recommend Dealer
No
Employees Worked With
James Chapman
February 29, 2020

"No good!! My daughter bought a car from Mac Haik southway..."

- arleen

No good!! My daughter bought a car from Mac Haik southway ford on sw military location in San Antonio TX and the salesman named Nick promised to fix and clean the car up. Well they didn't do it. Nick manager just wanted to throw some water on the stained dirty seats and wipe with a rag. Once you make the deal they don't care about you.

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Recommend Dealer
No
Employees Worked With
Nick
August 15, 2019

"Service is not good "

- Jorge

I took my 2018 Ford explore to get fix from the screen and they told me that it was fixed when I got there screen not working, they told me they have to order a new one they will call me , it pass like to week and they neither bother to call me I called them like six times and when they answer me the service guy told they needed more information about the truck, when I picked up my truck he told me I Already Have All the information to order the part, I tried to speak with the General Manager even left him a voicemail and they said he is in vacation .

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Recommend Dealer
No
Employees Worked With
Jorge Díaz
November 23, 2018

"No cooling off period. "

- Macy51805

Southway Ford DOES NOT have a cooling off period and won't let you out of contract. Even if it's within 12 hours or less.

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Recommend Dealer
No
Employees Worked With
Socrates, Charlie Muehr
December 08, 2017

"Great customer service "

- Rickjennflores

Very helpful with any questions we had and customer skills were very professional. We will definitely come back again in the future. Thank you very much.

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Recommend Dealer
Yes
Employees Worked With
Jaime and Daniel
October 10, 2017

"Excellent customer service and excellent car repairs. "

- Mrsz2018

I unfortunately am not a stranger to having to have my car repaired. The other people at these other places were always rude and seemed annoyed with any of my questions or concerns, Edgar and the ladies up front were always very helpful and I was kept informed throughout the whole process. My car looks brand new! Not only would I go back to SouthWay Ford if I ever need, I would also recommend SouthWay Ford to my family and friends.

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Recommend Dealer
Yes
Employees Worked With
Edgar
August 23, 2017

"nothing is free"

- Bobo

I had a decent experience at the dealership with the sales person Brian Vasquez ,but when you get to see the finance officer be careful. The finance officer said that we would get 2 years worth of service because we were good people; I reviewed my contract few days later and I was charged 370 dollars for 2 years of oil changes. That was my fault for not catching that, so for those of you who hear that song and dance from your loan officer ;beware and read your contract.

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Recommend Dealer
Yes
Employees Worked With
Brian Vasquez
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