Our experience at Major World was horrible from start to finish. Most importantly: NEVER work with Ismael "Lefty" Cardona. He is the definition of a sleezy, slick, used car salesman - and incredibly rude to boot. We explained to him that we were looking for a used car that would last for 6 months (anything after that would be a bonus). As we grew frustrated with our experience with him, we told him we were going to leave without buying anything. He then assured us he had the perfect car for us. The car he showed us seemed fine. While we were there, Ismael had it inspected by a supervisor, a mechanic, and put in through a NY State inspection. He continued to assure us everything was fine. Two days later, the battery died on the car.
When I called Ismael to express my frustration, he told me I could bring the car in over the next weekend to replace the new battery at no cost. I called the following weekend just to make sure it was an OK time to bring the car in. Ismael said, "Do you want me to tell you the truth? Service is closed on the weekends." He refused to help me by providing any towing services for the car or any willingness to work around our work schedules. He then put the phone on mute, so he could deal with another customer/colleague who was clearly in front of him. At that point, I'd had enough and asked my boyfriend for a pen so that I could take down the name of this jerk's supervisor. Ismael quickly came back on the line, accused me of calling him a "xxxxx," refused to give me his supervisor's name and hung up.
When I finally identified and spoke to his supervisor, Jed, I described our experience and expressed my utter disappointment with the whole process. I told Jed that I would prefer to take our car to a shop I trusted - as I did not believe Major World would do right by us. I asked him to comp me a monthly payment (equal to $120 - less than the price I'd been quoted for the cost of a new battery + labor + taxes). He refused. He said he would speak to Ismael about his rudeness - I know he won't. I'm sure when I take this car into the shop I trust, there will be numerous other things wrong with the car.
If I could give this place 0 stars, I would - the place, and its employees, are that disgusting.