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Page Chevrolet

2.2

4 Lifetime Reviews

6500 Little River Turnpike, Alexandria, Virginia 22312 Directions
Sales: (703) 720-4200

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4 Reviews of Page Chevrolet

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August 07, 2018

"No Customer Service in the Garage, or Service Writer area"

- Sadz71Chevy

The service writers with the exception of "Tony" are arrogant and rude, "Chester", the worst. Mechanics that hold up the service writers seem untrained or don't care. Service 4WD light, going from 2 wheel drive to 4 wheel drive on the column, stayed in correct gear, but system telling me to service the 4WD. Mechanic told service writer he couldn't duplicated the error message that was coming on for months. The passive alarm system in the 2004 Chevy Tahoe z71 trucks have a well documented problem of something going a rye with the security system and the vehicle "thinking" its being stolen and won't start. There is a ritual required to reset the security system that will allow one to start the truck. The lock and key symbol appear on the dash at the same time the security problem begins. The mechanic first replaced the ignition switch, didn't correct the problem, then said couldn't duplicate the problem. The vehicle was in the garage at Page Chevy for three full days and all for the mechanics to do nothing, and the service writers to double talk, make comments, it was a bad experience and I tried this dealership for repairs more than five times. These repairs I'm told needed to be corrected by a Chevy dealer, the security system and 4WD, otherwise I would have never dreamed of taking the truck to a dealership, but this place is not a true dealership once you get to the repair shop. Never again.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Service writers, Tony, Chester and unknown mechanics
Aug 08, 2018 -

Page Chevrolet responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Juan Mojica, General Sales Manager, (703) 720-4200, jmojica@pagechevrolet.com

July 30, 2018

"Hidden Fees"

- dvillarroel

Dealer staff was great, oil change was fine. Reason 1 star. $9 in shop fees and environmental fees added to my oil change. When you advertise a Specific special and price it should include everything except tax and not sneak in an additional 20% in fees. Disappointed! I almost bought a new car at Page that day...but this left a bad taste in my mouth.

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Recommend Dealer
No
Employees Worked With
Tony
Aug 07, 2018 -

Page Chevrolet responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Juan Mojica, General Sales Manager, (703) 720-4200, jmojica@pagechevrolet.com

May 19, 2015

"2012 Ford Focus"

- Stephanie

This is the worst place to go. I deter everyone from even stepping foot there. I had an issue with the car and they gave me the run around for more than two weeks. Went there twice and they said nothing is wrong. I then went to Ford because the problem was still there. I did not trust what Page Chevrolet was telling me. Ford said the tires were the problem. Went back to Page Chevrolet and they said they cant help because I went over the 21 days period. Meanwhile, I stop there twice during that time period. Jamaal is the worst. Please do not step foot there.

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Recommend Dealer
No
Employees Worked With
Jamaal
July 23, 2014

"2014 Tahoe"

- marthalg2014

I was greeted by Mike Osman as i approached the door. From there on it went as smooth as silk. Exellent sales experience, knowledgeable, and very professional. How could I not buy a Tahoe from him:)

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Recommend Dealer
Yes
Employees Worked With
Mike Osman
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