On Monday, Friday March 16th I had my car towed from my home in elk grove to Paul Blanco to get a diagnosis. The lady whom I spoke with said that they would call me Monday to let me know what they found. Monday came and nearly ended, so I called them. The same lady answered. She said they were still looking but would give me a call back soon to let me know what was going on. I heard nothing back from them. The next morning, I called back. The same lady answered and said that someone would call me back by 1:00. 1:00 came and went so I called them around 1:45. She said they were still working on it and would call back. At 3:30, she called me and said that they were done working on the car and that they fixed my problem. I responded by telling her I did not authorize for anyone to do work on my car and that I only signed for the diagnosis. She let me speak with the manager, Omar. He said he would take the part out if I wanted. I told him that I did not understand why anyone did work on the car without my consent. He ignored my complaint and repeated himself, growing increasingly frustrated. Finally, I asked what work was done on my car and how much it was going to cost. He responded by saying that he would not tell me, and that I had to come in if I wanted to know. He then said he was going to hang up the phone. I was furious. I told him that I wanted to speak with his superior. He said he would have someone from Human Resources call me. No person from human resources called me. I called the front desk and asked for a higher ups number. They referred me to Eva Ruiz, who handles the complaints. I immediately called, left a voice message, and a detailed email about what took place. This happened a few hours before the work day ended. She never responded. The next day I checked my email and she still had not responded so I called again. And again. And again until at approximately 1:45 she answered. I said that I had emailed and left her a voice message but she said she didn't see the email and had not checked her voice messages. She didn't seem too interested in my efforts to contact her. I explained my situation to her. She put me on hold for several minutes. When she came back she said that I needed to go to Paul Blanco and pay for the diagnosis. I was so mad I was shaking. Why should I have to go all the way there to pay for a diagnosis when they could easily tell me over the phone? What was the point of this complaints department? Things got heated and I could heart the anger in Eva Ruiz's voice. I then asked her if I could speak with someone else. She said that a person from the legal department would call (No person from the legal department ever called). I asked for their phone number. She said that she could not give out that information. I asked for another high ups number. She gave me the phone number of Putu Blanco, vice president of operations and CFO of Paul Blanco. I immediately called Putu but she did not respond. However, she did text me immediately. I briefly told her my issue and asked if I could speak with her on the phone. Instead of answering my question she asked my name. From that point on she not respond to any further questions or text messages from me. It's now Thursday, March 22, and I'm still trying to sort this mess out. I've contacted the Bureau of Automotive Repairs and filed a complaint online, but I was told they are backed up and won't get back to me until at least five to ten days. I don't think I should have to pay for anything that Paul Blanco has done, and to be honest, I'd pay just to have that place shut down.