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Paul Moak Volvo

4.4

97 Lifetime Reviews

740 Larson Street, Jackson, Mississippi 39202 Directions
Sales: (601) 352-2700

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97 Reviews of Paul Moak Volvo

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July 08, 2016

"Definite Recommendation!"

- perk bulldog

Our original purchase was an XC60 (2016) We were very satisfied with the car however we wanted an XC90. Our salesperson Chip Burns & the finance person Jerry Warfield were patient, knowledgeable, & friendly. We were never pressured in any way. We definitely recommend dealing with Chip & Jerry. We used the service department for the 10,000 mile service on our XC60. We were equally pleased with everyone in the service department also. Paul Moak dealership & the employees are HIGHLY recommended!

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Recommend Dealer
Yes
Employees Worked With
Chip Burms, Jerry Warfield & service department employees
May 04, 2016

"Service advisor doesn't advise"

- jschissel

Set up an appointment with this dealer for my mother's 2009 Volvo with an intermittent problem. I go in today, 10:30 AM and let him know all of the things that happen, and I think it was a pretty thorough run-down. Let him know what I had already done to get things working again. He told us they would take a look and let us know if this is something we can fix today or if they would need to keep it overnight. He knows we are from out of town, so we give him our phone number and let him know we will wait in town to hear from him. Also asked him about a part number for a little screw-hole cover in my other car, no big deal, he will get the part number for me. 3.5 hours later, we go back to the dealer and he tells us they haven't looked at the car yet. Well, there was a lunch time in there, no big deal. We tell him we will wait in the lounge. Maybe 20 or 30 minutes later, he finds us to let us know they hooked the car up to the computer to check for an error code, but that there was none. I had already checked that myself, as well as taking the center console side panels and center stack out of the car so that I could check for old spilt coffee and gunked up parts that may be causing the problem. I had not told them I had done that, but I was under the impression that they would be tearing things down to find the problem themselves. I was unable to find anything but I'm not the expert. Basically, he tells us the car isn't broken enough for them to be able to figure out what is wrong with it (intermittent issue). I still go with the program for now. Says he will bring the car around. I then see him return to my car, verifying the part that I requested information on, and then he comes inside. Says we will have to look it up. Asks me for the VIN number. Maybe this guy's mind is just off today, but I was starting to really get annoyed at this point. I found the VIN number in my insurance app on the phone. Then I ask if there is a manager in that I can speak with. I'm thinking, is this really how the service should go? If it is, hey, maybe it's just the way things go with an intermittent issue. Tyler asks me why I'd like to speak to a manager. Says there isn't one available. I told him the issue I was having in that they didn't even look at the car until after we get back, and all they do is check for diagnostic codes. I asked if they even bothered to check the gear shifter. Also asked about ignition switch, solenoids, things beyond my technical ability that I would have expected them to check. No, they didn't check these things. My mother asks if they checked the battery and his response is "well, they did have to charge it a little bit". Tells me we will need to go to parts department for the part. He didn't even bother to look up the part information while we were gone. I told him, this is bad customer service. My goal is to get Mr Moak on the phone, or Mr Scarbrough. At this point, I can say I will never deal with these guys again.

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Recommend Dealer
No
Employees Worked With
Tyler Crumb
April 11, 2016

"absolutely wonderful"

- GAIA

The sales and service departments are FIRST RATE, as is my Volvo station wagon. I HIGHLY recomend the entire sales and service departments. JUST GREAT, FIRST RATE

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Recommend Dealer
Yes
Employees Worked With
Mr Scales
January 24, 2016

"Awesome!"

- C'e Ce

The dealership was more than impressive . They were very help in every way possible. Lynn was patient with me while I was making my decision. . They did not bug me everyday. They let me drive and sit in every vehicle I thought I might like. Lynn pulled all three models side by side so I could see the differences, I test drove many SUV's and I kept coming back to this one. It just seemed to be my car!

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Recommend Dealer
Yes
Employees Worked With
Lynn
January 21, 2016

"Salesperson and service"

- mcdill, teresa 53

Mr. Edward was very helpful and answered all of our questions. We felt very comfortable when asking about our different payment options. Edward allowed us to drive several Volvo's before making a decision. When I pointed out trash and crumbs in Volvo after being cleaned, Edward had it cleaned again. Very good experience.

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Recommend Dealer
Yes
Employees Worked With
Edward
January 11, 2016

"2016 Volvo XC60"

- Volvoxc60

I'm very happy with my recent purchase of a Volvo XC60. Chip was helpful & provided me with good information. He took the time to show me all the features & how to use everything. He was very knowledgeable & answered all my questions.

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Recommend Dealer
Yes
Employees Worked With
Chip Burns
January 11, 2016

"Paul Moak Review"

- Volvo Convert

I can't say enough how patient and understanding the dealership was in working with my wife and I over what vehicle fit us best and the numerous test drives and questions they tolerated!

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Recommend Dealer
Yes
Employees Worked With
Chip Burns
December 07, 2015

"2013 XC60 Volvo"

- marduke

Beautiful facility with lots of windows to showcase the beautiful cars. Very knowledgeable, friendly and professional staff . After waiting 40 years to buy my second Volvo, I picked the perfect dealer to help me. Cannot say enough good about Bo working with me on the finances. Thank you!!!! Love my car. It was worth waiting 40 years for.

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Recommend Dealer
Yes
Employees Worked With
Lynn Hancock and Bo
November 23, 2015

"New Purchase"

- cole.henson

This was the first time I've purchased from Paul Moak and will definately be back in the future. Very friendly, helpful, and knowledgeable staff. Thanks!!

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Recommend Dealer
Yes
Employees Worked With
Mr Greg Scales and Mr Jerry Warfield
November 12, 2015

" Thank You"

- diane

I have bought several Volvo cars from your dealership and have always been treated fairly and with courtesy. All my questions were answered to my satisfaction and there was never any high pressure to buy. This is why I have been back here for my purchases for the past 15 years (I think). Also, I would be remiss if I didn't compliment your service department. They have been wonderful to me over the years. Thanks to Rick, Brian, Tyler and Michael.

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Recommend Dealer
Yes
Employees Worked With
Edward Townsend, Mr. Allen and Mr. Warfield
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