had a very pleasant experience at Rosenthal Chevrolet in Alexandria a few weeks ago during my used car purchase. My transaction was handled by both Pierce Vanli and Tony Williams, from whom I ultimately pruchased my "brand new" car and traded in my 2004 ride, which they happily accepted. All persons whom I worked with - Tony, Pierce, and Mike in Financing - were courteous, attentive, friendly, and kept me informed of where we were in the process, as well as during follow-up emails and calls. Tony even helped me transfer my personal belongings from my trade to my new car.
My last two automotive purchases were with individual sellers and I was leary of "dealing" with a dealership and the hard sell. However, there were no pressured sales tactics, nor back-and-forth to see about getting me the best/fairest price for my old trade. Everything was straighforward, easy, and comfortable. The only thing that I would recommend in the future is to inform the client of how long they might be at the dealership...my whole process took several hours and it would have been helpful to have known how long I might be there, beforehand.
All in all, no complaints, just praise for what appeared to be a well-managed and cooperative team. And, I love my "new" car!