I went in to Route 66 to buy a new car after my previous had been totaled. I had purchased two Nissans prior to this one at that location so I figured it would be fine. I was very wrong. The salesman had been at the lot for approximately a week. He was friendly and it seemed like we were off to a good start. I knew for the most part what I wanted but they didn't have it on the lot. I was assured that they could get the vehicle and so we began the process of haggling over price, rebates and the like. That's not my favorite part and the vehicle was priced higher than I expected but not astronomically so. We finally came to an agreement and I went to financing. Big Red was funny and helped us complete the process.
That's where the fun ended and the problems began. My vehicle was promised by late Friday or early Saturday. I got a call Saturday morning asking if I would like a different color. When I declined, I was offered a loaner and assured the vehicle would be there by Tuesday or Wednesday. When I went to pick up the loaner, I was told my brand new vehicle was coming from Dallas and it was going to be driven to Tulsa - not shipped. "It would have less than 400 miles on it. Can I help them out?" WHAT??? I bought a brand new vehicle. I don't want a different color and I don't want 400 miles on the odometer either. I made my expectations clear and was told that it would be there Tuesday or Wednesday. On Tuesday, I initiated contact and was told it would be ready for me to pic up on Wednesday. Only the next day, it STILL WASN'T THERE. I decided enough was enough at that point. The GM never once apologized or recognized me at all.
I realize that not all of this was my salesman's fault. Management should have stepped in and backed him up. He was completely left out to dry on his own making promises he couldn't keep. I do not enjoy being jacked around and intentionally deceived. When I went to another dealership the day I got my money back, I was informed that Route 66 had tried to get the vehicle from them that morning. But I was told days before it was coming from Dallas so... It was a three ring circus and I am thankful the deal fell through so I don't have to continue to deal with them.