This place is a joke because it's like dealing with people with average intelligence with pompous attitudes, just because you work for bmw doesn't mean you become this fancy person. First off to be fair, the greeter was extremely friendly, however, the service advisor Darrin Shadle was extremely cold and awkward. He never shook my hand, failing common etiquette behavior, he never looked me in the eye when he was talking to me (rude!!!), and his upper lips were quivering (that was just uncomfortable for me)... Then he boldly states that my name was spelled wrong by the dealer where the car was purchased, he even printed out documents to show me, then he realizes there was nothing wrong it. I guess his mind was playing tricks on him... Very awkward person.. I rate my service according to the experience I had with them this includes the operators. In addition, I was dropped off by the shuttle to Walmart to pick up some supplies, it took over an hour to pick me up, and it's only five miles away. The communication on Darrin's end is horrible because he could've made a phone call to notify me that the bus driver had the wrong number. He never apologizes on the phone, until at the end when it's time to go. My advice to new customers, please go somewhere else, it will save you time and trouble. They have a two and half star rating for a reason! In all, I will not come back to this place, since it was a very disappointing experience.