"Helpful Honest Sales staff and Management"
I have purchased many vehicles over the past 40 plus years and I can't recall at any other dealerships the excellent customer service I was given. My salesman, Cesar Oliveira went beyond the call to help me select the vehicle I wanted. Even though he told me he had only been working at Ron Carter for two days, I would not have known it. It was evident that had previous sales experience and I thank the dealership for hiring such quality personnel. I purchased a Promaster 3500 cargo van from Cesar that had all the equipment I was looking for. There was no pressure from Cesar or the dealership to purchase from them. I also want to give credit to Santo Cabrera, the Sales Manager for his assistance in making my experience pleasant. If you are looking for a new vehicle, I highly recommend Ron Carter and Cesar Oliverira. TELL THEM JOE SENT YOU!!!
Employees Worked With
"Second body seam leaking water into the car"
I have a 2013 Chevrolet Suburban that has a second water leak on a body seam leaking into the passengers floorboard. To back up a little bit this car replaced a 2010 Tahoe that had a roof that was leaking and they were going to have to replace the roof on the car. So we got the suburban thinking that the Tahoe was just a lemon and this one would be better. Well back to the leaking car. I took the car to the dealership and was told that it was probably leaking around the windshield that had been replaced. So I made an appointment with the body shop and they tested the windshield and found no leaks. A couple of weeks later I am back at the dealership and was told that it was going to cost around $300.00 to diagnose the problem. I was called later and told it was a body seam leaking and that it was not covered. I asked if I could come take pictures ( they would not let me take pictures of the first leak ). I asked if I could come take pictures and I was told that they hadn't taken the car apart yet but when they did I could take pictures. When I got there to take pictures I was told it was leaking behind a blob of caulking that GM smears on the seams. I made the comment that any normal person could see that if the blob of caulking would have been smeared in the area of the leak it would not have leaked. I asked them how they would repair the leak and the answer was to put some more caulking in the area behind the original blob of caulking. So in other words where the other caulking should have been. Their answer was always the same, I don't know. I have a case on this problem with GM and the service department will not mention to them that if the caulking would have smeared in the area that was leaking it may have never leaked. All they would mention to them was the car had been in an accident in which the body shop told me there was no damage in that area. They also told GM that it may have been cause by the way I drive, weather conditions, or the flexing of the vehicle that cracks the body sealant causing it to separate ( I did not see any cracks or separation ). I went back to the dealership and told them I needed documentation as to what caused it to leak and also that something stating that the door gasket and wires running along the threshold of the door had been under water because of the water leak and I was told I had all of the documentation on my invoice I was going to get. All it said was where body seam was leaking and that it was fixed. I was told that the corporate person was just giving me the run around. This will probably be the last general motors vehicle I ever buy and defiantly this dealership. Nobody wants to help you so I just wanted to share my experience with everyone so that hopefully it doesn't happen to you'll.
Employees Worked With
Bernard Cardenas and Bill Saxon
"Veronica did a great job"
Was a pleasure to work with Veronica. We bought a truck within 3 hours and got to drive it home. Thank you for keeping the negotiations swift.