I have had some very bad experiences with Ron Carter. Stay away from the Jeep Grand Cherokee, they have many issues. I bought a 2014 Jeep Grand Cherokee from Ron Carter and traded it in after just having it for a couple of months, to many issues with it. You might want to check with the Federal Transportation Safety Board web site before you buy one. I took a pretty good lose trading a two month old vehicle back to Ron Carter, but I was spending too much time with the Jeep Grand Cherokee issues and my families safety is important to me. I was not going to let my family members ride in the new Jeep and possible lose their life. I would have never bought it if I had found out about its issues before hand. I would have to write a book to tell you about the problems I had with Ron Carter and the 2014 Jeep Grand Cherokee I purchased from them. I have a current safety issue that I feel potential buyers need to be made aware of.
I Purchased a 2014 Dodge 1500 Ram 4x4. Well, now I have safety issues with it and it seems as if Ron Carter could care less, they've made the sell, made a profit, now we will get to your problem in a few weeks. I want to give the public a warning about the safety concern of the 2014 Dodge Ram. I will also be filling a complaint with the Federal Transportation Safety Board. New vehicles should not be a safety hazard; I would not drive this Dodge Ram in Houston for any amount of money. The safety concern is that while driving down the road the vehicle loses all power, floor board the accelerator and no response or on occasion you press the accelerator a little and the vehicle goes into the passing gear and lunges forward to fast. These conditions are truly a safety issue and could possible cause a wreck. I immediately took the truck to Ron Carter to get it looked at. I was told by the service adviser that it was not a big deal to get corrected, the computer just needed to be calibrated. The problem, he advised me that it would be a couple of weeks before they could even look at it. That Ron Carter was so far behind on their work and they were trying to get caught up and I would have to schedule an appointment just to get it looked at. OK, I told him that I would like to make an appointment, I was informed that the service reps were not allowed to make appointments or allowed to take any work in, that I must contact the appointment setter by telephone. He gave me the number and extension, I called, but they were not working yet. I drove home and called again, the appointment setter informed me that she could only set appointments for oil changes, that I would have to contact the service department, I informed her that I had and they told me to call her. She then told me that only the service manager could make appointments and that she would send my information to him and then he would contact me for the appointment. Seven days later, I’m still waiting for a call to make an appointment to get my truck looked at. Hence, I have a 2014 Dodge Ram 1500 4x4 sitting in my driveway and will not drive it into Houston because I don’t trust it to be safe. So, in conclusion buyer beware, you might want to consider staying away from Ron Carter.