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The Original Ron Carter in Alvin - Service Center

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9 Lifetime Service Reviews

3205 FM 528 Rd., Alvin, Texas 77511

9 Reviews of Ron Carter Auto Group - Service Center

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December 28, 2014

"All About The $$$$$ NO Customer Service"

- madmom

This dealer has had our car twice. The last tie for over a week and claimed a part was on order. They then called to say they could not find anything wrong. So they lie! They told us to tape record the noises so they can figure it out? What are you kidding. Six of us say it's the cv joints they were then rude and would never call us with updates. DO NOT BUY from them I was tx this dealer pushes you aside until your warranty runs out so you have to pay for repairs. I'm reporting them to the BBB.

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Recommend Dealer
No
Employees Worked With
Multiple liars
December 22, 2014

"Poor customer service "

- Jbrown7037

I dropped my truck off at 9:30am for an oil change and was told it would be 2 hours before they were through and that they would call to let me know that they were finished which I had no problem with. I called them at 11:30am to see if my truck was ready and spoke to 6 different people and no one could tell me the truck was ready. Finally the operator at the facility took my contact info and said she would have the service manager contact me. I never heard anything and at 2:15pm I called again only to speak with 3 other people before I had to express my frustration. I finally spoke with a lady and she said it's been ready for hours. I will never use this place again and will definitely let all my friends and family know about their customer service....

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Recommend Dealer
No
Employees Worked With
James Adams & Gloria
November 28, 2014

"Stay Away"

- csettles

I have had some very bad experiences with Ron Carter. Stay away from the Jeep Grand Cherokee, they have many issues. I bought a 2014 Jeep Grand Cherokee from Ron Carter and traded it in after just having it for a couple of months, to many issues with it. You might want to check with the Federal Transportation Safety Board web site before you buy one. I took a pretty good lose trading a two month old vehicle back to Ron Carter, but I was spending too much time with the Jeep Grand Cherokee issues and my families safety is important to me. I was not going to let my family members ride in the new Jeep and possible lose their life. I would have never bought it if I had found out about its issues before hand. I would have to write a book to tell you about the problems I had with Ron Carter and the 2014 Jeep Grand Cherokee I purchased from them. I have a current safety issue that I feel potential buyers need to be made aware of. I Purchased a 2014 Dodge 1500 Ram 4x4. Well, now I have safety issues with it and it seems as if Ron Carter could care less, they've made the sell, made a profit, now we will get to your problem in a few weeks. I want to give the public a warning about the safety concern of the 2014 Dodge Ram. I will also be filling a complaint with the Federal Transportation Safety Board. New vehicles should not be a safety hazard; I would not drive this Dodge Ram in Houston for any amount of money. The safety concern is that while driving down the road the vehicle loses all power, floor board the accelerator and no response or on occasion you press the accelerator a little and the vehicle goes into the passing gear and lunges forward to fast. These conditions are truly a safety issue and could possible cause a wreck. I immediately took the truck to Ron Carter to get it looked at. I was told by the service adviser that it was not a big deal to get corrected, the computer just needed to be calibrated. The problem, he advised me that it would be a couple of weeks before they could even look at it. That Ron Carter was so far behind on their work and they were trying to get caught up and I would have to schedule an appointment just to get it looked at. OK, I told him that I would like to make an appointment, I was informed that the service reps were not allowed to make appointments or allowed to take any work in, that I must contact the appointment setter by telephone. He gave me the number and extension, I called, but they were not working yet. I drove home and called again, the appointment setter informed me that she could only set appointments for oil changes, that I would have to contact the service department, I informed her that I had and they told me to call her. She then told me that only the service manager could make appointments and that she would send my information to him and then he would contact me for the appointment. Seven days later, I’m still waiting for a call to make an appointment to get my truck looked at. Hence, I have a 2014 Dodge Ram 1500 4x4 sitting in my driveway and will not drive it into Houston because I don’t trust it to be safe. So, in conclusion buyer beware, you might want to consider staying away from Ron Carter.

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Recommend Dealer
No
Employees Worked With
Joey and Briana
November 10, 2014

"Tire recall"

- Vincenttl1

I bought a new truck, and then received a recall notice on the Continental tires at 27,000 miles. I took the truck in, and the 5 tires where replaced. 12,000 miles later one of the replacement tires comes apart. The woman with the yellow high heels said they could not help me. She said got to NTB, or discount tire. I've since had another of the replacement tires installed by Ron Cater Ford come apart.

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Recommend Dealer
No
Employees Worked With
service manager
May 12, 2014

"HORRIBLE EXPERIENCE"

- mrandolph7

I BOUGHT A 2011 JEEP GRAND CHEROKEE IN FEBRUARY (2014) THIS YEAR. THE CAR HAS BEEN IN THE SHOP 7 TIMES SINCE THEN. THEY CANNOT FIGURE OUT WHY THE KEYLESS ENTRY INTERMITTENLY WORKS, I JUST HAD THE DASH REPLACED BUT THEY DID NOT FIX THE WARPED PIECE SO IT HAD TO GO BACK IN AND THEN MY DISPLAY SCREEN BLACKED OUT. MU SERVICE ADVISOR MIKE GARCIA DOES NOT CALL WITH UPDATES (UNLESS I HAVE CALLED SOMEONE ABOVE HIM TO COMPLAIN) AND THE GENERAL MANAGER, ALLEN HALL. COULD CARE LESS BECAUSE HE HAS NOT FOLLOWED UP WITH ME ONCE AFTER SPEAKING TO HIM SEVERAL TIMES. THIS HAS BEEN THE WORST CAR PURCHASE OF MY LIFE. DO NOT BUY A CAR OR HAVE YOUR CAR SERVICED HERE. THEY HAVE NO IDEA WHAT THEY ARE DOING AND IT SHOWS WITH THE LACK OF CUSTOMER SERVICE AND QUALITY OF WORKMANSHIP. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
MIKE GARCIA, ALLAN HALL
May 10, 2014

"worst possible experience"

- kevinjeepk

Joey eisenring single handedly ruined any future chances of me going to Ron Carter.Zero customer service. Will not return to Ron Carter. I ended up picking up my vehicle to take it elsewhere due to his poor attitude and poor customer service.

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Recommend Dealer
No
Employees Worked With
joey eisenring
March 21, 2014

"The customer service and friendliness led to an overall..."

- catherine.puma.3

The customer service and friendliness led to an overall great experience in purchasing a new car at a great price with the super gas mileage we were looking for.

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Recommend Dealer
Yes
Employees Worked With
William "Billy Bob" Donaldson
September 05, 2013

"I booked service online on a Thursday and the earliest..."

- roncarterfordsucks2

I booked service online on a Thursday and the earliest appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their service manager to discuss my service needs. I never received a call. I showed up 15 minutes early for my appointment schedule at 8:00am. The service representative wanted to charge $140 for computer diagnosis which I declined as I had received the diagnosis elsewhere for the need to replace a glow plug. I requested to be contacted for cost estimates on four separate service items, change a glow plug, fix the tire hoist, repair a door lock and provide a second key set. I never received any price estimates except $75 to inspect the door. By 11:30 am I had not received any calls, so I asked to speak with the service department, which didn't answer my call twice. Then I asked to speak directly with Steven Busch and was told that he was at lunch and no-one else could report on the status of my vehicle. At 1:00pm I returned to the Ron Cart dealership and the service department couldn't find Steven Busch, nor could they update me on my vehicle status. Despite asking several employees of Ron Carter, no-one seemed interested in finding Steven for me. Finally about 1:40pm Steven arrived and informed me that no work had been started on my car at all. He couldn't tell me when any work would start. I requested the return of my vehicle. I asked Steven what was the point of making an appointment if no work was going to get done for six hours. He informed me that the appointment is only to get time with a service manager to schedule the work in "the queue" and that the service managers have no control over when the work actually gets done. I told Steven that I would not ever be coming back to Ron Carter for anything ever again and left. Steven made an apology but it seemed that this was a common occurrence to have unhappy customers. It's amazing that the Ron Carter web site only shows the positive reviews and that this dealerrater.com web site also only shows positive reviews. It's time for everyone to know that Ron Carter auto group is not at all as good as any of the reviews out there.

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Recommend Dealer
No
Employees Worked With
Steven Busch
Sep 27, 2013 -

roncarterfordsucks2 responded

I was contacted by Ron Carter Ford to discuss the reasons for my negative review and engaged in back and forth messages with Enrique Ramon (IT Manager) regarding my review. I was invited to send my vehicle in for service again with the promise that my experience would be much better. I took up their offer and my experience was indeed much better. Larry Volkman and Steven Busch both took good care of me in a professional fashion and I also was given a detailed explanation of the service activities by one of their service professionals. They also provided a complimentary wash of my vehicle. Overall, I was satisfied with my second experience and would probably rate a "3" overall. I still wonder why the first visit was so bad. One aspect of my second visit and the correspondence back and forth had me a little weirded out though. I was congratulated on how long I have been in Texas, quite likely as a result of someone doing internet research on me to see what they could find out. Well, they got it wrong and it was creepy. I just wanted my truck fixed, not to have a new set of best friends.

November 03, 2010

"I have taken my car there for service 6 times for the..."

- 9300

I have taken my car there for service 6 times for the same problem and hasn't been repaired under warranty, when I complained they tell you to take it somewhere else and the service manager James Hebert gets aggravated really easily and does not want to listen to the customer and questions the customers knowledge, very bad attitude for being a service manager! They take your money when you buy it there but DO NOT want to fix problems with your car or even have knowledgable service techs and a useless service manager!!

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Recommend Dealer
No
Employees Worked With
James Hebert
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