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Van Nuys Maserati

1.0

2 Lifetime Reviews

5711 Van Nuys Blvd, Van Nuys, California 91401 Directions
Sales: (888) 706-3824

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2 Reviews of Van Nuys Maserati

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November 26, 2018

"STAY AWAY!!!"

- audreystar18

I urge you to stay as far away as you can from this dealership. As mentioned in other reviews, they are true scam artists who know absolutely nothing about cars. The manager Brooke has the nastiest and most disgusting attitude I have ever witnessed before. She is the most ignorant and malicious individual, who knows nothing about customer service or cars. I am not sure how she's even the manager. Brooke is beyond ill-mannered, and I do not see her as a qualified employee in any line of work or position, because she sure knows how to offend and steer away customers. My family and I were in awe, due to the way she attacked us within the first 3 minutes of explaining a lease. Before we even said anything, she began raising her voice and sassing at us, potential customers. We were given complete different information over the phone than in the dealership, and were trying to clarify some points. Brooke is a major disgrace to Maserati and completely brings the class of the brand down with her inappropriate behavior. I hope she gets out of her misery one of these days and gets her act together immediately, for the sake of the company. I wouldn't even wish for an enemy to cross paths with her. Garbage manager in a trash dealership. Avoid this classless place at all costs.

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Recommend Dealer
No
Employees Worked With
Brooke
April 13, 2018

"They do not answer their phones or return calls"

- Pat B

If there was a zero rating that is what I would have given this dealership. Phone calls go straight to an answering machine and no one returns the calls or even online request for a service appointment. I've called at different times on different days of the week and its impossible to get a life person. I am trying to get a pre-inspection on the return of a lease and was initially told that because the lease was from a different dealer that they do not have the time. How they stay in business is beyond me. Within two years of the lease there were 2 recalls. Even after scheduling an appointment where I was advised that I should come in on a Tuesday, after I arrived I was told that they could not have the car serviced because they did not have enough mechanics on Tuesday because they work Saturdays, r e a l l y !! Giving me a loaner car with a broken side mirror and having to come back the following day just doesn't cut it!

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Recommend Dealer
No
Employees Worked With
Brenda Elizonda - Perry in sales
1
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