Service Synonymous with Mercedes Benz - walters customer
This is my second Walters Mercedes Benz purchase in the last year. I bought my wife one for Christmas. Now I needed one for my new consulting business. After the great service I received fro RENE ORELLANA the first time, I sought him out again. RENE was very helpful and eager to offer options I had not even considered.
RENE helped me find the best vehicle to suit my needs. He is very personable and goes out of his way to ensure that ultimately, the customer is happy. From start to finish, I have always been treated with the service one comes to expect from Mercedes Benz. Much of that has to do with the guidance from General Manager, Ray Burke. Ray is doing an awesome job with that shop and has the crew dialed in. Congratulations Ray, on the success of your crew and the entire shop!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Service Drpartment - Mica77
Tony Garcia was great to work with in the service departmen! He was personable and professional but most important he was quick and efficient! And even showed me a new car option on his computer screen.
Stellar Customer Service - QueenB
Wonderful customer service. Quick, efficient and kind. I had not had a good experience at a previous dealership with a prior service. In a nut shell they never called me to tell me my car was complete, I was the one constantly trying to reach someone to know the status of my vehicle. Looking online I found that though Rusnak was not in close proximity, it has ratings of good customer service. Look, I just wanted someone to call me when I needed to pick up my car and keep me updated if they need my approval for anything (nothing out of the ordinary).
I was NOT disappointed. I had scheduled the service on my birthday (first available appointment).
Upon arriving, Micheal introduced himself and I was quickly ushered to my service rep. Forms took about 5 minutes, when it was discovered it was my birthday. News spread and it was nice that everyone was wishing my a happy day. I made my way to the desk to get a courtesy vehicle, only to be surprised that I got to drive a gorgeous convertible for the day.
Mike and Mike went out of their way to ensure that though my service is schedule to take 4-5 hours, they would have it earlier so I would miss traffic on my way home. WOW!!!
No later than 3 hours later I was updated with a pick-up time and made my way back. Upon checking out I was gifted with a gorgeous Bouquet of flowers for my birthday. I felt SPOILED. I joked that I was going to expect this for every oil change.
Never going anywhere else for service, and probably not going anywhere else when I need a new car. Thanks EVERYONE!
New car purchase - Benzboi18
I have been a loyal customer with Mercedes Benz and I actually live in Las Vegas. The Las Vegas teams have not been able to get the job done right and able to get me into a Car I love. I am pleased to say Alex Aftahi from Temecula location was able to help me exceptionally and found me the right car. He had it shipped from their facility and really took care of me. Alex, thank you for your professionalism and for keeping in mind all the features I wanted and then some. Alex I will be back in 3 1/2 Year’s to see you specifically and will recommend family and friends to see u!
Amazing service! - GDhesi
Walked in first thing Sunday morning and met with Etin. He met us with a smile and made us feel like family instantly. After asking a couple of questions he found us the perfect vehicle. Upon us taking delivery of our new Benz he made sure the vehicle was perfect. I was out of town when the vehicle arrived and he sent frequent photos the the vehicle prep. He thoroughly explained all the functionality. He went multiple steps above any other salesman would and provided us with his personnel phone number and responded to all texts promptly. We couldn’t be happier and as long as Etin is at MBOF we will continue to be purcesers of many future vehicles!
Great Experience! - JSnead
I bought my CPO Mercedes sight unseen from Cory McCombs. He was friendly, but more important, efficient and business-like. I received quick responses to all my questions, and was completely satisfied with his help. He arranged shipping, and I have the car now without any problems.
I recommend Cory to anyone.
New Car Sales
Excellent and highly recommended - Sachi
My service provider Mr. Payam highly recommended always provide excellent service , very kind and all the staff in this service center are all really good.
Internet & Portfolio Manager
Certified Sales Professional
Excellent service - SMILLER916
Called at the last minute and they were booked for the day and asked if they would call me once they had a cancellation. Received a call back they had a cancellation and was able to service me car.
Everyone at the El Dorado Mercedes-Benz are very nice are always willing to assist you.
Sales General Manager
Very people friendly - Robert
Had a great experience. Russ is the consummate professional, easy going and explained all the details. Top shelf professionalism. Thank you.
Best Regards>Robert Smith
Have knowledge of Mercedes and excellent customer service - finypina
Arriving at the place they gave us a nice greeting, exceeding our expectation. They checked about the car problem and made us feel confident that they have the best knowledge to work in our car. Wayne Schmid makes it sure to tell us how the process will be, including time and if the work will be covered by factory warranty. We're very pleased with this place and the service.
General Sales Manager
EXCELLENCE... - Sophia
In this competitive market my family & I are working with Newport Beach Fletcher Jones for many years because of its consistency in product quality and product delivery.
However, as an international businessman I must say that the greatest asset for success in any business is the staff and management’s knowledge and professionalism of providing “Excellence” in customer relations.
Mr. Alex Livadas and his team have mastered the art of “Excellence” in customer relations; job well done!
Our special heartfelt thanks and appreciation to Alex for being such a knowledgeable yet caring professional.
Our sales associate was very helpful in purchasing our SUVs - cyndilee1958
Found them very knowledgeable and helpful. Have purchased from a dealership in Fresno and would never do business with them again not even service. I will drive to Sacramento to have my car serviced. Mercedes Benz of Sacramento was great doing business with.
Service Deptment - Born2bwild
Unfortunate that I left my son’s vehicle at this location for Warrenty service and the mechanics never checked the radiator fluid. Two days following service my son needed to recess h fluids and ask an associate to drive him to an auto parts store to purchase the appropriate antifreeze to add. Shame on the apathy of the service department for ignoring something so essential and simple to check.
Great Dealership For a Great Car! - Mike
Rick Stuflick was very knowledgeable about the myriad of option packages and interdependencies on our GLC's. We actually ordered 2 vehicles from the factory 6 months apart, and Rick was incredibly helpful. We even tracked the ship as transited across the Atlantic, thru the Panama Canal, and into Long Beach. Rick is pretty into the technology aspect of the vehicle and helped navigate all the different possible configurations.
Personalized Service with a Smile - ASHLAW
The people at DTLA Motors Mercedes Benz are phenomenal. Juan Kim knows these cars inside and out and is a true advisor. He works hand in hand with the technicians to ensure that concerns are addressed and every detail receives attention. Tim Endo is on the floor and involved with all day to day activity and is accessible and welcoming. I have been using DTLA Motors as my go to for all of my automotive needs for more than fifteen (15) years and I have been consistently impressed by the team and the personalized attention that I receive whether I am getting routine service or a major repair.
Always great service - DonS
I expect the best from the best and Anaheim Hills Mercedes is the best. I have been dealing with them since I purchased my C350 in 2012. I also purchased a GLE350 for my wife.
The sales manager called me - Ellieg13
Rick, the sales manager was very helpful. He kept his cool and listened to my problem. I appreciate his help with this situation. Looking forward to my car soon.
Excellent - C63escondido
Jeff service advisor and Raymond service manager are great they help and explain me thoroughly about my vehicle and the mechanic helpful on working my vehicle great work 👍
Great professional service - Kathy M
I was looking for a used car and Jerry found a perfect car for me. Can't wait to drive it. Thank you for great service.
Everything perfect - Ashish
Great timely service. Andrew kept me informed and updated throughout the process, and explained the queries that I had regarding the features. Pick-up and drop-off services were terrific, as well as the clean and excellent waiting area with coffee service. Very welcoming experience. Everything precise and perfect.
Scratched my car and didn't tell me about it - Ml500
Took my Mercedes in to get repaired and although the repair went fine they scratched my car and tried to cover it up with paint filler without telling me about it. This is completely unacceptable for them to try to hide their mistakes like this instead of being transparent and telling me about the damage. Obviously I will never come back here again.
Enjoyed every minute . - junkman78
Every body was very professional.. No pressure,. I was made very comfortable.. All of my questions. were answered , and no one made me feel that my questions were dumb questions.
Great - Jim
Very professional and helpful. Sal was great, and the car was ready and washed at the end of the day. He answered all of my questions about the car thoroughly.
Friendly and excellent customer service!!! - Kai
Mercedes of Long Beach is the place to be if you are looking for Mercedes!!! Always has the best price around town!!! Save you hours and hours of searching and comparing between dealerships. Friendly sales with expert knowledge and excellent customer service, I highly recommend any potential buyer to give Mercedes of Long Beach a try!!!!
Excellent service - Gavesh
The staff and the service is so nice. Professional work. I’m always happy to deal with them. I would strongly recommend anybody to buy a Mercedes Benz and enjoy the ride and enjoy with the Palm Springs dealership.
GRIFTERS - DavidO
A third world bazaar wrapped within a gorgeous showroom staffed by an army of grifters. Gave them an order for a new factory e400 82K cabriolet after 2 hours of them trying to switch me into a floor model. A month before expected delivery I called to inquire on status only to find out 'the order was rejected by the factor, buy the one on the floor."
GLC 300 - srikanth
Recently purchased GL300 from this dealership. Had a very good experience buying the vehicle. Kevin helped me get a good deal on the vehicle. Recommend Kevin Rasul at this dealership for good deals and friendlier buying process.
Love the no pressure environment - Bought E class 350 - S Class 350
Overall experience was good. Why only 3 stars?
1. The salesman did not demo me all the features. It was 8:00 PM when the deal was consummated.
2. I thought that the car had push button start. The salesman said that the term was keyless and I need to insert the key to start the car. That was total mis-information as found out next day, that there is a part to plug in to the keyhole and I really have the push button feature. the salesman was not aware of this.
3. Next day, I went back to the dealership as one of my remote was not working. Apparently needed to change the battery in this remote. The product specialist showed me all the features, spent the time to answer my questions and ensures that I have the understanding of all the features and setting it up in the car. Mercedes set up is not straight forward and I appreciate the hand holding by the product specialist. The salesman also learned along the way.
4. After 3 days, the second remote stopped working and I bought the battery at Amazon and replaced it myself. Did not want to go back to the dealer.
5. The key is - the CPO car is in excellent shape despite lot of miles. I am pleased with the purchase.
MISERABLE EXPERIENCE & WALKED AWAY - keith
On our first visit they did not have the key to the vehicle we had made an appointment to see so we could not drive it but since it was unlocked we could only see that the back panel of the driver seat was detached but on the lot as a CPO inspected vehicle.
On our second visit we discovered it did not have the backup camera the salesman had declared it had since we were able to drive it.
The salesman called and essentially promised if they put a camera as well as may discount the price modestly for our troubles and experience. Nothing was in writing but he said he had 'clout' to get a deal done.
On our 3rd visit, we wanted to buy and after giving the 'deal' to his manager, said he couldn't do it but could give us a 24 month 'free' warranty'. We spoke with the manager and she was adamant that was her best deal.
We walked and discovered that the 'free warranty' was already a MB promotion so it wasn't like they were doing anything for us...felt seriously misled and the 2 emails we respectfully wrote to the General Manager Gary Pilikyan were never acknowledged or answered.
We had a great experience at another deal which i rated 5 stars so we were not 'window shoppers' and actually super happy we didn't put a camera in a car which was not OEM
My specialist Ray - Tammy
I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very
Knowledgeable. I would recommend him to everyone. Thank you Ray.
Mercedes-Benz of Rocklin