Very Happy customers - Happy buyers
We bought our Pre-owned Acura MDX from Justin Breedlove in August. It was great working with Justin and associates. Two months later our car did not start so we had it jumped and went right to the Acura Dealership. Within an hour we were on our way home as happy customers. Brian checked right away and said it was a battery. He also went above and beyond and put air in our tires. We got to visit with Justin who made sure everything went smoothly. The service tech who checked us in was delightful, I think Jennifer. So glad we bought our new car at Acura
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great experience and best service - Maksim Ruban
Sergei is the best salesperson I have ever met. He makes you feel like a friend and not a saleprson. He makes sure that all your questions and concerns are taken care. He doesn't sales pressure you but helps you to make the best decision for you. He also makes sure that you have no issue with car service when you needed. I highly recommend Sergei to my friends and acquaintances. I wish dealerships had more people like Sergei- courteous, friendly, knowledgeable and preofessional.
New Cars Sales Rep
Pre-Owned Cars Sales Rep
new mdx - hat
we love that nalley acura (and mayo, our sales person) put no pressure on us. we went just to browse and ended up with a brand new car. the finance person (mr. jefferson, i believe) was also very good/quick/no pressure.
Athens of Athens...best!!! - ❤️ my Acura
We love our MDX. I come in for service every 5,000 miles and am so comfortable in the waiting room. Everyone is friendly and kind. The complimentary car wash complete with vacuuming the inside is such a special touch.
They take care of their customers - Ehgbyf
LT and Sherman took great care of me. They car was nicer than described and the paperwork was a breeze. One of the easiest car buying experiences I have ever had.
Needs Improvement - mrtedweb
Ed Voyles Acura is conveniently located and as a result has been servicing our TSX for the past 10 years. Sadly, a lack in customer experience has been growing and is becoming more noticeable with our recent visits. For example, consider our latest encounter below...
After waiting an hour and a half for what was explained as a 'routine repair', my wife was informed that they needed until the next morning. Not a big deal (we're very understanding people, but better communication would have been appreciated). For some reason they were hesitant to offer a loaner. Luckily she has a loving husband willing to ditch his job at a moment's notice.
The next morning (9:50AM) we arrived to pick up the car. Still not ready (once again, communication goes a long way). Thankfully, at this point, they were more willing to offer a loaner. Unfortunately, the loaner took 40 minutes to get ready. I had to ask to find out what was taking so long. Apparently the loaner was blocked by a fuel truck. Really? Seems somewhat amateur, but what can we do at this point?
Once the loaner was ready, my wife slipped and fell on standing water in the service bay. She landed on her hip, knees and wrist. After glaring back in disbelief, the only concerned response from the nearby service reps was a softly muttered "sorry". After 10 years of loyalty, no question of "Are you okay"? Customer care, satisfaction and appreciation isn't on their radar.