Amazing! - Allie1722
Last weekend, I purchased my third car with Acura Carland and I have to say, there has been a complete turn around here. Previous experiences had me not wanting to even step foot in this dealership, but I am SO glad I did! I walked in not expecting much, but not only were they able to help with concerns I had with my old car, they were able to get me into a new one that fit all of my needs. Thank you Robert, Jimmy, and Primavera for taking care of me and making me feel apart of Acura Carland. I honestly can not say enough amazing things about you all. I also have to mention that the service department is great as well. I had an issue with my apt. complex and parking the loaner car and Lakisha took care of it, no questions asked. Thank you again Acura Carland!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Keep up the good work, Jackson Acura! - Mariaress
Thanks to Brittiany Byas, I had a smooth experience servicing my Honda Odyssey. She secured a loaner car for me so I could continue my day as planned. We have been with Jackson for over 10 years, and we look forward to many more years of quality customer service.
New Cars Sales Rep
No dog and pony show here - Onlysarahjean
I really like how this dealership didn't run me through hoops and bounds. I walked in, knowing exactly what car I was interested in, they showed it to me, and nothing more! They did not haggle me, they matched the online price, and I felt like it was a genuine experience. Thank you, Mayo!!
Continued Quality Service - Charlie 1
I continue to be impressed with the quality service and professional approach of the service personnel. Diana is very knowledgeable, always prompt, and simply the best!
They take care of their customers - Ehgbyf
LT and Sherman took great care of me. They car was nicer than described and the paperwork was a breeze. One of the easiest car buying experiences I have ever had.
Do not trust the collision center for repairs - AngieR86
I DO NOT recommend the COLLISION CENTER. Save yourself the headaches. Ed voyles Collision Center turned my situation into a NIGHTMARE. I went to Ed voyles to have my car repaired after being rear-ended. This place was great at first and everyone was helpful. They made sure to follow up with the insurance company when the repairs turned out to be more, they seemed concerned. I was confident that my car was in good hands.
Once the day to pick up my car arrived I was extremely happy by what seemed to be an excellent Job judging from the outside.
WHAT HAPPENED NEXT:
A week or so later there was an awful smell in my trunk. I didn't think much of it and assumed something may have spilled after taking out the trash that week. More Days passed. I go out and do groceries, open the trunk and it still smells weird. It wasn't until I took out the groceries and touched the bottom that I realized that the whole time I've had the car since the repairs it had been leaking water. It was getting moldy.
I called Ed Voyles the next morning. I brought the car in, they said that in the past (prior to me purchasing the vehicle from where I got it from) it had been repaired in the back and that the accident may have made it worse blah blah blah. (If there were any repairs done in the past I had no idea) HOWEVER, The point I tried to make is that after the accident I had absolutely NO leaks in the back of my car. After THEY fixed it, this problem started. BOTTOM LINE. Whether there were previous repairs or not why should it even matter when I got into an accident? I brought my car to be repaired and they messed one thing up in the process of repairing another. Anyway, They put some sealant to shut me up that day and off I went.
Another week passed and more days. It begins to rain. All the water starts seeping in through my trunk. I was going crazy trying to figure out how this was still happening. I called that crappy collision center just to be treated with total disregard. I sensed a little hostility from MEG (who probably doesn't get paid enough to give a xxxx anyway) and got the run around. I went in person and cried my eyes out. Everyone was cold Rob, Scott and no one wanted to take responsibility for the crappy job they did. I've had to wash the interior a few times. This place only cares about one thing and that is cashing in on the insurance check. Once you drive off they wash their hands and you are on your own.
I've taken my car to two different places this week and it all falls back on the s****y job they did. Water was leaking through the bumper they replaced and the tailights they removed and placed back poorly. I've had to pay out-of-pocket for my repairs after they collected almost three grand from the insurance company to "fix it" I have videos of my vehicle after the interior was taken out they clearly show the waterfalls these people left in the trunk of my car. Those weren't there before but Ed Voyles Collision Center didn't want to go through the trouble of fixing it properly OR TAKING RESPONSIBILITY OR doing the right thing by owning up to their mistake. Be careful when getting repairs cause you may end up with Niagara falls in the trunk of your car. This company is a joke. I am currently exploring my options on how to take action as I am VERY UNHAPPY and disatisffied.