Great to work with - BRUCEJA
Very easy to work with and very polite. I had very prompt communication with the service department. They gave me a GREAT loaner car while mine was getting fixed.
Top Reviewed Specialists At This Dealership
Excellent Service - conpete
Our experience at Lake Lanier Cadillac was excellent. They worked with us to help us find the exact car that we wanted. Earl was very attentive and made sure that he answered all our questions. Everyone at the dealer was very helpful, friendly, kind and knowledgeable. We love our new car!
Regular scheduled oil change. - Bobby Jones
Familiar and friendly reception. Waiting area supplied with refreshments. Others having serviced performed were friendly and easy to engage in conversation which speaks highly of the care provided by Heyward Allen. I actually look forward to the next service performed as each experience has proven pleasant.
Communication - moebaby
They were very busy and explained that there would be a wait from the beginning and went out of their way to inform customers with progress reports on how it’s going. It turned out pretty minimal delay
Great Service.....Finally got the right people!!! - WhitneyJ
I LOVE my Cadillac! At first I was skeptical about the service department, but about 9 months ago, Q showed up & started kicking xxx & taking names in the Service Department. He personally takes care of me & my car now. Calls back when he says he will, follows through on action items, and even calls afterwards to double check! I finally feel like I own a luxury brand automobile! I can’t say enough good about Q, or my salesman, Patrick, who has also become a friend. I like feeling that I really do matter!
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Worst Experience Ever - Black Death
In 45 years of driving and purchasing dozens of vehicles and being in the business selling hundreds of cars I have never experienced such a bum “”xx as I did today. Confusion, chaos and unprofessionalism. It was laughable and to think I drove 300 miles round trip to be disrespected like that. General common sense would indicate this shouldn’t happen in a high quality Cadillac dealership. WRONG! Spent significant time and energy communicating in writing via email with management before making the trip. Was ignored, deceived and disappointed. It was definitely textbook EVERYTHING that is wrong with the car business. The sales people were more forthcoming than the management. Oh well maybe this is why GM is struggling so. Heading off in the morning to buy Toyota!
Terrible Sale Service - davis14
My husband and I drove 2 1/2 hours to look at a vehicle. We were very serious about it since we were having to drive so far. The greeting was terrible. We did not even know the young mans name who ‘helped’ us. We told him the truck we were interested in. He said ‘What do you want to know about it?’ Very odd way to put it. Also, it was pouring down rain that day. He grabbed himself an umbrella (we fended for ourselves). Instead of offering to pull the vehicle up to the building, we had to walk out to the lot. It was the small things. They definitely did not want to sell a vehicle. He said the prices are ‘concrete’. I understand that but it was $2,000 over retail. Also, if you aren’t going to negotiate on overpriced vehicles, you need to have better service than that. Terrible experience. I would NOT recommend to ANYONE. Service emailed us and we explained all of the above to them. You could tell they were not concerned.
Excellent Customer Service - Cadillac ATL
I recommend Kevin Jones at Capital Cadillac in Smyrna, GA. Very genuine person and professional salesman. I absolutely love my car. Thank you for your patience in earning my business!
Three words, excellent, excellent & excellent - rg27610
Generally, I hate car dealerships and love to screw with them if I think they are trying to take me for a ride. I wanted a Cadillac and went to my local dealer. The car I wanted was not in stock so I suggested that we go inside and get an order in. The second I sat down, the salesman plopped a credit app right in front of me along with a pen. That along with some other questionable sales tactics gave me a bad gut feeling. I walked out and drove to Hennessy.
There I met Justin, fresh in the business but a very nice guy. We got the order in, no credit app in sight. After getting everything hashed out over the span of two to three visits, I met his Sales Manager, Angela. A stunning person with great knowledge. The process was quick and simple, only hampered by me trying to make a decision between a couple of trim packages and colors.
No arguments, no games... hear me now and believe me later, this was the best car buying experience I have ever had in my life. Out of the twenty plus cars I have purchased in my lifetime; six of them in the past five years, I can only say good things about four of those transactions.
Normally, I despise F&I guys aka "Business Managers". I met Jordan a few times and had absolutely no drama. This guy is a straight shooter, no BS and a very nice guy. The last F&I guy I dealt with was the total opposite of Jordan trying to pack my deal. This experience was very refreshing.
Another great experience with Hennessy was the fact that my request that I not be harassed via phone or email was honored. I am still getting automated emails from that other Cadillac dealer to date. I just delete it, like I deleted their credit app.
No deal is ever perfect, there was a couple of hiccups in the process but that made this team launch into beastmode and they got everything fixed and back on track in no time.
I would have no issues refering this trio to friends and family members and will not hesitate to buy a car from these guys again.
This deal was fair and square.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
Riverside Chevrolet Cadillac