Wonderful! Not Pushy - MRFINDLAY1042
Your dealership was wonderful in helping me purchase my first car ever! No one pressured me to buy anything, they didn't attack me at the front when we walked up. Chris stayed late on Thursday to test drive the very same car I bought. Great experience!!
Top Reviewed Specialists At This Dealership
Rafael was Great - JAMESEDODD89
I came in due to an issue I had with my car because of an error while getting my oil changed at a different place. Rafael was very helpful in explaining the issue to me and working with the other place to get everything resolved. He was very helpful and kept me informed on the status of the repairs and his communication with the other place.
Brand Sales Consultant
Good service, a good price, fast and efficient - SFGiant
The salesperson responded to all of our questions and was very low-key - he didn't pressure us at all. We made an offer, he accepted it, and that was that. It was a very pleasant car-purchasing experience.
Mazda Master Certified Sales Consultant
Mazda Elite Master Certified Sales Consultant
Great Service - sjparker2405
This dealership really helped us out. It took a little while to do everything but that is normal when it comes to buying a car. Darwin was very helpful and we were able to leave with a great interest rate!
Director of Business Development & Internet Sales
Sales Manager - New & Pre-Owned
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Bought from once but not again - gregwilkinson
I bought a new 2017 Mazda 3 from them in 2017. I totaled it in 2018 and wanted to return only to find out that 2 other dealers beat their price by $1,100 for the same car. After multiple phone calls and a refusal to at least meet the other prices to secure the repeat business they lost me as a customer. They told me the other dealers were lying to me and couldn't do the lower price and 0% financing. Turns out they were flat wrong and I bought the car at the lower price agreed to and got the 0% financing. Hendricks Mazda Mall of GA was the one not telling the truth and tried to take $1,100 from me for the exact same care I got elsewhere. I wrote the sales person about canceling my extended warranty and they never contacted me back. I stopped by the dealership and told the first sales person (Greg) I needed to speak with a finance person about returning my extended warranty. They sent me to the waiting area and told me nobody was available at that time. I waited 30 minutes and nobody came over. As it turned out there were finance people available and I found one once I asked customer service. The sales person I originally talked to (Greg) just pushed me aside and ignored me. Turns out they only treat you OK if you buy a car and overpay. After that you are nothing to them. It's a dealer I will never return to and don't suggest anyone go to them. All they had to do is treat me fair, give me a fair price, and they would have had a repeat customer. I will say that Derek Satterfield, who worked the extended warranty refund, treated me fair.
Terrible staff and general sale manager!!! - mabuttfu
This is the worst experience I have ever had in buying new car.
Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else.
Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything.
AVOID THIS DEALER!!!!!!!
Jim Ellis Mazda Atlanta
Mazda of Roswell
General Sales Manager