Took care of everything - comdude85
Nick went above and beyond in ensuring some warranty work was taken care of, and that my concerns were fully addressed. I have always had positive service experiences at Mazda of Roswell, it's been a breath of fresh air compared to experiences with other brands and their service departments.
Top Reviewed Specialists At This Dealership
Service at Jim Ellis Mazda - MHM2
Always treated extremely well by the service advisors The service department is very likely the best of all dealerships. I am impressed with the knowledge and ability of the mechanics. Keep up the good work.
Brand Sales Consultant
Good Sales Experience - wsanders
We did our research before coming in, so there was not much "selling" to be done. Nonetheless, our salesman Malcolm handled everything very professionally. Let us know when the specific vehicle we wanted was on the lot, gave us a thorough test drive, and processed the paperwork, including a trade, very efficiently. Overall a good experience.
Mazda Master Certified Sales Consultant
Mazda Elite Master Certified Sales Consultant
Great customer service Friendly - mazdaman2019
i called late and placed a tire order and chris ordered my tires at the last minute his staff threw the week offered me a ride to work then they would bring my car to me Now that’s Great service
Sales Manager - New & Pre-Owned
Director of Business Development & Internet Sales
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Overpriced - Vet4famy
They wanted to charge 50 for an oil change even though I get coupons for $20 oil changes. I got got to bring it while I was running other errands. I haven’t paid that much for an oil change since I owed my 5 series’s BMW. They lost me as a customer forever. Even though I have bought a car there and had other vehicles serviced at that location. They tried telling me that they lose money on every oil change at that price. My ford and hummer never charge this much on a basic service, give me a break. Service was poor and so was the facility.
Terrible staff and general sale manager!!! - mabuttfu
This is the worst experience I have ever had in buying new car.
Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else.
Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything.
AVOID THIS DEALER!!!!!!!
Mazda of Roswell
Jim Ellis Mazda Atlanta