EXCELLENT CAR BUYING EXPERIENCE!!! - Towanda/Emmett11
Vance and Alan are AWESOME!!!! We saw the car. We loved it and they made it happen. The car was in EXCELLENT CONDITION INSIDE AND OUT. BEAUTIFUL CAR.. They made us feel very comfortable with the choice we made. (Alan kept giving our daughter Sunny Delight lol) No regrets at all. When we decide to buy another car, we will defiantly be going back to Criswell!!!!!
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Consultant
New Car Purchase - Jaydot
Took time to explain the buying process and the qualities of the automobile to be purchased. Also, exercised patience during the buying process. Excellent service.
Acura Sales Associate
Easiest Time Ever - TP
This is my 3rd Acura but my first from Norris. I don't like to visit the dealers (closest one is 30 minutes) so I do my research online and contact the dealers via email to get pricing. I did visit Norris for a test drive of the TLX, just to see what was new compared to my old TL. Paul was very knowledgeable about the car and a pleasure to deal with. No pressure, just let me take the car for a drive. He gave me a price and I said I'd be back after checking with 2 other dealers I was communicating with. Paul and James worked out a great deal so I was back the next day. I was in and out in an hour. I have never completed an auto purchase that quickly. I would highly recommend this dealership, especially Paul and James, to anyone looking for an Acura. And if you're not looking for an Acura, you should be!
Bad Experience - Donald C
Buying experience seemed to live up to great recommendation from a friend. Then found out the brand new 2018 RDX we bought had a defective transmission. Instead of agreeing to replace the car, we were forced to take the car with the transmission replaced, claiming there was no impact to the value of the car!