AlPacker Quick lane - Kb2018
I always feel at ease when I go to the quick lane! Dave Worth does a super job! I am glad he is there. Makes an easy choice for me when I have to have my vehicles serviced!!!!!
Top Reviewed Specialists At This Dealership
General Sales Manager
Internet Sales Manager
No stress! - Cozy
Travis made my car buying experience stress free. I couldn’t make up my mind, but he was patient and worked with me to make sure I was totally happy!
Service - Cargirl, Ang123
Alrhough I purchased my vehicle from Carmax I continue to use Apple Ford for my service needs. Each time I’ve used them I’ve been pleaaed with the level of care!
Friendly Helpful Staff - Joe 109
I just bought my third vehicle from Elkton Ford within the last three years. No I am not super rich and can afford to buy a car a year, my wife totaled her 2015 Fusion and we had to replace that, and then I finally replaced my 14 year old F150 with a new F150.
I keep coming back to Elkton Ford because the sales staff is efficient and courteous. The owner Mark was there to thank me for being a loyal customer.I feel I got an excellent price and that they worked to get me the best deal that worked for both me and Elkton Ford. I have dealt with Elaine, JJ, and now TJ for sales help and they all have been extremely knowledgeable about the vehicles and patient and courteous with my wife and I during the buying process.
I use them for service as well. Their Quick is great great for simple jobs. They do more than just change oil. I have bought batteries and tires through Quick Lane. I found them to have better tire prices than Costco, and the various tire centers around. I shopped and when I found a lower price, Bruce honored it to get the sale.
I highly recommend them because I find them to be honest and up front. That is why I keep going back there.
Best experience ever with a car dealer. - Ja2017
Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
We bought a Ford Flex - happy owner
We are elderly and had been having difficulty getting up into our full sized SUV for a while now. I noticed the Ford Flex and was happy to find it even more comfortable than our 2012 SUV and a LOT lower and easier to get in and out of. When I inquired on line about the Flex leftover we might consider, Chris Hinder e-mailed me back and followed up with a phone call WITHOUT PRESSURE!!! We thought about it for a few days and decided to call back because there were not a bunch of call backs like other dealerships had initiated. We set up a time and went in for a test drive. We were in awe of the kindness (I am handicapped) afforded us. They thoroughly explained everything, tried to get us the best deals Ford could give as well as a very fair price for our trade-in. They also explained and went the extra mile to make sure we took advantage of all offers not just from Ford but others like USAA. We were truly pleased not just with our purchase, but with they entire experience. Thank you to the Hinder family for treating us so well!
Friday night flat - Jenny65
I just wanted to say how impressed I was with the quick lane service. I was traveling to John Hopkins with my daughter so she could be with her premature baby. My tire was going flat. I made it there around 5:45 pm. They stop taking customers at 5:00. I explained my situation and they really helped me out. They fixed it and were so nice about it. They are awsome! Thank you ?
Leasing my SUV - Arquitecto
After researching in 5 different Ford dealers, the best deal was given by Norris Ford. When we went to see the car, the attention was excellent. The seller, Garry Parsons Jr., did an amazing job getting the deal; the sales manager, Dave Webster, financial manager, and store manager were efficient, diligent on closing the deal. I would definitely recommend Norris Ford to get your new or used car!!
HORRIBLE!!! - izmicter
On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD. I initially brought my vehicle in for service because I could not open the trunk of the car. Jeff Klass was the service representative that helped me upon my arrival at the Collision Center. Subsequently, Jeff took the vehicle to diagnose the problem. I waited approximately a half an hour until he came back and told me that he was not able to get into the trunk. He told me that he was not sure what the problem was and to come back the next day when he had more staff available. However, Jeff told me that the repair would start at a couple hundred dollars and up. I agreed to bring the vehicle back the next day and then I left.
Subsequent to leaving the Collison Center I arrived at my job and I noticed a dent on the top of the trunk which was not there prior to taking it to the Collison Center. I called the Collison Center and spoke with Jeff and I told him about the trunk. He said that the dent was on the vehicle prior to him working on it. I went back to the Collision center later that evening and spoke with his supervisor who said Jeff informed her that he had spoken to me about the situation. The supervisor insisted that I wrongfully accused the Collison Center of denting the vehicle. She said that there was a 4-way camera that Jeff observed with the car having a dent prior to him working on it. The supervisor said that she would review the 4-way camera and she would let me view it as well.
Unfortunately, I have yet to be contacted in reference to viewing the 4-way camera. I am disappointed because I initially went to Ford Collison Center in hopes of my trunk being fixed, but instead, I incurred greater problems in return. Customer service in return made me feel like I was dishonest, which I felt very offended by.
To resolve the problem, I would like Ford to compensate me for the damages done to the trunk of the vehicle.
Certified pre owned - Wine&Coffee22
Such a great experience! Howard and Ally were great and went above and beyond to get me the car I wanted. Highly recommend this dealership
Best Ford dealership this side of the mississippi - schaeffer2192
Crouse Ford of Taneytown is a top notch dealership with top notch salesmen. Jim Lash helped me into a beautiful Ford Fusion, and made sure I got the best deal possible. Best of all the whole process was quick and painless, I truely could not ask for a better car buying experience.
WONDERFUL EXPERIENCE - Lori2020
I can't say it enough but Ramsey ford of Rising sun and Elkton are great. We went to Ramsey in Rising Sun. test drove some vehicles and found one that was great. knew about one in Elkton and Steve said he could have it brought down to Rising sun. We weren't sure about the vehicle so we drove up there. I fell in love with the vehicle. the salesman there gave us a great price. but we wanted to have Steve at Rising Sun take care of us. So, they Faxed the paperwork over to Steve and they got the Escape down to Rising sun. the whole experience took maybe 3 hours. Great salesman in both places. this is our second vehicle from them. and will keep going back. THANK YOU RAMSEY FORD for all that great service and pleasant employees. LL
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Two Thumbs Up - Shauna D Walker
I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!
Classic Bate and Switch - Not Born Yesterday
If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch.
Worst Dealer Ever - Newtech74
Dealer: Paul U.
Sales mang: Kirk S
How to even begin,
Recived a text from Todd about coming in to see him
on a new car purchase. I stopped up to the dealership on my way home and asked for Todd and i was told he was now on an extended leave and most likely would not return so another sales person helped me.
Test drove the car i was intrested in and filled out all the trade-in - A plan - financing info for the purchase and was told i would be contacted the next day. 44 hours later i finally recieved the call that i was approved but they also wanted 12,000 down payment on the car when i already had a preapproval for nearly thr same amount with zero down. Something's just not right over there.
Terrible service department - Stacey Cassidy
I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my truck hasn’t even been back to service yet. They told me I wasn’t allowed to have a loaner for this service (truck only 1 year old) and with. 3 kids its a little tough to get everyone around. VERY disappointed!!!! This is only my 2nd time here and needless to say I will find service elsewhere.
I have had my truck serviced there several times. They... - dc-in-md
I have had my truck serviced there several times. They have always been polite and done the work I requested.. no more no less. Randy my service adviser has worked with my extended warrantee company and and saved me thousands. They have always treated me fairly and I will keep coming back.
Len Stoler Ford & Hyundai