Super helpful and efficient. - Nskone22
From start to finish this was an very pleasant experience. All the staff helpful and efficient in their department of expertise. We would and we will recommend Bel Air Honda highly to everyone. Thank you so much for everything!!!
Top Reviewed Specialists At This Dealership
2019 Ridgeline Purchase - DSS New Truck
We couldn’t have been more pleased with the help & knowledge of Honda products presented to us by Ryan Craig. He was able to work with Steve Rubin to get us the best price on the truck that we chose. Following the sale he assisted us with setting up the numerous electronic settings. Thank you Ryan!
Very Pleased With my Purchase - Amatt07
Mohammed was the first one who took the initiative to find us the vehicle we wanted in our price range and was willing to work with our situation and price range. Much appreciated sir ! We are beyond thankful !
P.s everyone in the dealership that I work with was very pleasant to speak with!
Top-notch Service - Rallyred2016
Excellent costumer service and salesmanship. Was pleasantly surprised by the streamlined procurment process. Lou Persico was especially very helpful thoughout and after procurement of vehicle.
Sales & Leasing Specialist
Very good experience - Prathyusha
Everything went as expected and ended up purchasing the vehicle at this dealership after being to a couple of others. Would definitely recommend this dealer to a friend
Automotive Sales Consultant
Absolute Professional - D-Matt
I Never write these things but Very few times have I been to a car dealership and left feeling like I was blessed. Both current times were experiences at Brown’s. The Team at Brown’s are awesome but Mike Walters and Ben were phenomenal! Very knowledgeable about the inventory and car selection and had genuine care for the customers there. Felt like a mom and Pop environment where salesman knew customers by first name. Ben Went above and beyond to make sure we were comfortable during the entire process. If you are going to buy a Honda, GO TO BROWN’S and when you get there, Ask for Ben!
Thank Me Later!
General Sales Manager
Satisfied - HRVworks4me
I came into the dealership for service. Unfortunately, the price to fix my vehicle was over my budget. I decided to trade in my vehicle and search for a new car. My sales person Jay Kesar, not only helped me find something that I liked, he also found a car that fit my budget.
Respectful, Respectful, Respectful! - JB57
We came to the dealership to begin our search for a specific car my husband saw online , well that car had been sold but we still came home with a great car! Mfron was so pleasant to deal with, very calm, respectful and listened to our needs. This is what we call " One and Done"! We looked at one car and the deal was done! The Finance manager Amy was so fun to work with as well!
Thank you Mfon for making this transaction so smooth!
Good experience - Tylermore
We found a pre-owned Accord online. Our Internet inquiry was answered by Vicky and she assisted us when we came to the dealership. The car was super clean, it had all the records and Vicky was nice to work with. We appreciated the quick turnaround time and we didn't have to wait long for the loan processing.
Our 2nd Honda Bought at Norris in 70 Days - They're THE BEST - BmoreJSH
Wonderful people to buy a car from, and start to finish a fantastic experience. My wife bought her Pilot from Norris Honda in late March, and our purchase experience was so good that we knew we'd be coming back again. Little did we know that it would be less than 10 weeks before we came back! Anyway, the second go-around was every bit as good as the first. Sea Woods was, again, my salesman and he provided top-shelf customer service and has phenomenal product knowledge (and I had researched the car thoroughly in advance). Paul Donald (sales manager) handled the numbers, and was a complete pleasure to deal with. Bill Vance is the General Manager and bent over backwards to make sure everything went as smoothly as possible. Kati Rudisill gave me a thorough demonstration of the car's features and made sure I was comfortable with the technology. I cannot possibly overstate what a nice experience it was. Thank you, Norris Honda!
Shakedown at Anderson Honda. STAY AWAY!!! - Steve563
Shakedown at Anderson Honda. STAY AWAY!!!
Last night I dropped my new 2018 Odyssey off and this morning Gerard called me to let me know it would cost $260 to repair. Since we needed an oil change in a month or so, I asked how much that would be and was told $49.95. The shuttle picked me up at home when the repair was done and up to this point all was good, and all downhill afterwards.
When I got to the dealership, I was directed to the cashier and she gave me the total, which didn’t sound right. I looked at the invoice and saw they added this mysterious shop fee of $25. The cashier was very nice about it and went and fetched Gerard who came and said they charge shop fees and would get the service manager as he agreed I was not told about it.
The service manager came out and was completely uninterested in talking professional or respectfully to me. Instead he lectured and belittled me stating “all the dealerships charge shop fees.” I have used local Honda dealerships for years and that is not true. His cashier then pointed to a sign that says they charge shop fees. I said “This was my first time using Anderson and since my interaction was a nighttime drop off and a phone conversation, how would I have read this sign?” I continued “I may have just had my car serviced somewhere else” because their price was high anyway and I only did it out of convenience. He replied “you’d go somewhere else over $25? I’m charging you the $25.” So that was the shakedown. They are charging me a fee I knew nothing about as Gerard didn’t tell me and I can’t have my car unless I pay.
The service manager is a cold person totally uninterested in customer service. This was by far my worst Honda dealership experience ever. If they treat customers like this, one has to wonder how well they really treat the car.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Heritage Honda Bel Air
Heritage Honda Parkville
F & I Manager