Outstanding customer Service - Today! - Joe of Glen Burnie
This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer service is paramount in keeping loyal customers to return to Apple Ford! Mr. Ford demonstrated to me and his team by taking accountability and responsibility of work performed on my car this morning. He keeping his commitment in providing me the best work Apple Ford can deliver made me feel valued and supported in knowing that Apple Ford provides only the Best and Professional maintenace service without question. Moreover, when it comes to driving a Ford product on the road with my grandchildren, Mr. Curtis Ford made me feel assured and confident that I've been given the utmost professional service by his team and company! Mr. Ford made my day, today! Thank you, Sir.
Top Reviewed Specialists At This Dealership
Classic Bate and Switch - Not Born Yesterday
If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.