Above and Beyond - Elizabeth!
My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for another day and had no way home etc. Curtis Ford went back and got 2 technicians ( Ian being one of them) to agree to stay late and help finish my car that night! I waited an hour after they closed and finally got my car back. While I waited they made me feel comfortable with beverages/TV/music on. They even discounted me on the service prices due to the inconvenience. It was much appreciated, when they could have just sent me away for the night car less. Great customer service made up for the miscommunication! I will return here with future car repairs.
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Classic Bate and Switch - Not Born Yesterday
If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.