Great Service...... Again!!! - Randytech
I had scheduled Preventive Maintenance visit with Yoni, and a couple added things to look at that I requested. My appointment was scheduled at time of my convenience, and Yoni saw to it that a Mini of Baltimore County loaner was waiting for me.
To address the extra that i had requested for Yoni to do, he called to let me know how much extra it would cost which i agreed to. When i picked up my car, the invoice was about $40 less then expected. Kudos to Yoni and the whole service team.
As per the loaner, I always request a 1985 Yugo, but Yoni always puts me in a brand new, fully loaded Mini of some sort, which just taunts my wallet, and keeps me driving Mini's! If I didn't know better, I'd think he plans it that way!! I thoroughly enjoyed my day in the new Countryman, and had fun playing with the features that my Clubman does not have.
As usual, I received the first class service and treatment I've grown to expect and receive from Yoni and Mini of Baltimore County! Keep up the fine work!!
Quality of product and customer service of management. - Creativeguy1018
I bought my 2017 mini convertible on Dec 30, 2016. LOVED it. Did all the research, watched every video I could find on it and bought it. I also paid 31k CASH. ... Less than a month after having purchased it, I was rear ended. The repair shop fixed it quickly and it looked great.. a few months later though, the paint chipped off the repaired areas. Speaking of paint, I’ve owned many cars and I have never had one who’s paint chips off so easily. It’s disgusting. A few weeks later my speakers started cracking and sounded awful. When I took it in for an oil change and asked for them to be checked, I was told they worked fine. Several months went by and they still sounded awful. Finally got it in for repair, took a week for parts to be shipped.. it still sounds awful. Around Oct, I was getting gas and noticed the chrome ring around the right headlight was peeling off. I couldn’t understand this because my salesman assured me when I bought the car that all chrome details were indeed chrome.. I ASKED- guess what.. they aren’t. They’re all chrome covered plastic. I immediately called the dealership and left MULTIPLE messages for the sales manager and my salesman to call me regarding this. I was assured they would.. NEVER happened. I even left messages for the Manager of the dealership to call me. NEVER happened. I scheduled an appointment to have the ring replaced, took my car in, left it and AGAIN asked to have management call me regarding it. I wanted to know why my salesman lied to me me. NEVER HAPPENED. When I questioned the service staff, who have ALL been excellent, professional and friendly, I was told to call Mini corporate and they would have the manager call me. I did. They didn’t. I not only question the quality of MINI’s products from the paint finishes that chip easily to the glass that’s used in their windshields.. yes, one pebble on 95 and it cracked all the way across, but I also question the sincerity of their upper management’s “dedication” to customer service. Were it not for the fact that I purchased the service package, I wouldn’t ever return there again much less hand then $31k.