Will is great to deal with! - Linda
Helping Mom to find a pre-owned vehicle was a pleasant experience with Will. He was courteous and patient with our "trying out" cars for fit. Will was not pushy or condescending to either of us. Thank you Will for great customer service! Mom loves her pre-owned car!
Top Reviewed Specialists At This Dealership
Awesome - Greg66
I shopped several dealers in and out of state. Only one was upfront and not misleading. That was Heritage Mazda in Towson. I have a dislike of car salesmen but can't say enough about Bo Hudson! Great down to earth guy who connects with the consumer!
Internet Sales Manager
Excellent experience - Yessyvasquez86
It is my second car that I get from this dealer and I am very happy with the car that I chose and I would really recommend this place to choose your cars, thank you very much Gary Collins I got an excellent service from you.
Joe Garner did a great job - athierer
Experience started off a little shaky but Joe helped make everything right and helped make the car buying experience better then expected. He was very easy to contact and made the overall experience good.
Great - chickenbutch
John was great!
Awesome team at Thompson Mazda sales and service! Best dealership in town! 5th Mazda purchased at Thompson automotive group, would not recommend any other dealership .
Service advisor follow up - Miata owner
Excellent service and detailed response to problem that I raised. Long time customer who bought his 2009 Miata from this dealer and continues to highly recommend them.
Excellent Customer Service - Delaware302
Nick at Ourisman was wonderful, he was very knowledgeable of the cars and the banks that his company uses! I am happy to be a part of the Ourisman family! I drive off smiling in my low miles, 2016 Nissan Altima.
IT WAS A HORRIBLE EXPERIENCE!!!! - Cass
If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of all the fog light was not working, a rear break light was out, my car alarm will not stop going off at night(I know now one is trying to break in because I have seen it go off for no reason), and on of my side mirror lights was broken. This car was baught because I was told everything would be fix. The break light and fog light was fixed after 4 days which is absolutely horrendous!!! Also they said the car alarm can’t be fixed because they aren’t there to see what is wrong and that is completely sad because I know people who can check it so easy. If you are reading this you may think if it is so easy fix it yourself but I was promised that they would fix everything because we had a warranty. Another issue is that as soon as I got there I noticed the light on my side mirror was broken and they PROMISED to fix that and once they figured out it was to expensive they backed out. Also the car when purchased did not come with all of the papers necessary when the buying a car. I don’t know how this car passed inspection and THIS CAR SHOULDN'T HAVE PASSED INSPECTION!!!! EVERYTHING THEY SAID WAS A LIE!! This is the worst purchase i have ever made. DO NOT GO TO RICH MORTON!!! I WILL NEVER SHOP THERE AGAIN AND I WILL NEVER RECOMMEND IT TO ANYONE!!
DON'T BUY A VEHICLE FROM COOK AUTO! - Discustedandfedup
Bought a 2016 Rogue in January 2018. Kept in garage for 2 weeks as I couldn't drive due to injuries from serious auto collision. Noticed cracked taillight, .many phone calls to dealership with no return calls after leaving numerous messages, I was given an appt. to bring vehicle in and when I did, salesman was off that day (regular day off) . Then I was given another appt. with service manager. SAME THING HAPPENED. He was off! After several trips there, run arounds and excuses, taillight was replaced after 4 months. As I was walking to my vehicle toward the rear, I noticed directly under the taillight a separation where the trunk meets the body of the vehicle. I brought it to the attention of the service manager who took photos and promised to discuss with his boss and would get back to me. It's been 4 months since and I requested a meeting with owner, Robert Cook. Service manager told me I won't have meeting with Mr. Cook. He will meet with Mr. Cook and let me know the outcome. Hasn't happened yet, again I am helplessly waiting for a response. They fixed the problem but now won't fix the source of the problem. Don't waste your time and money at Cook Auto.
Update: I took my vehicle back this past Tuesday and met with Rob Hayes, who introduced me to Bill Moscov, assistant manager. I explained everything that has been going on, and he told me he would have vehicle taken to Fork Auto Body in Fallston for estimate. He stated that depending on amount of estimate would determine if they would pay, but most likely I would have to pay half. He said because it's been 8 months, and their staff never documented anything! And because it's not in THEIR BUDGET!!! It's my fault they never documented anything??? The estimate was just over $1,000. Bill said it's a little steep and he doubted Cook would pay the entire bill. I told him I was not paying anything, and again he stated it was not in their budget. He told me I'd have to talk to Frank Shaeffer, corporate general manager. Frank flat out refused to pay, and said they'd pay half. Don't waste your time and energy at Cook Auto. There are plenty of other dealerships around!
Heritage Mazda of Bel Air
Heritage Mazda Towson
F & I Manager