New Car Purcahse - alex.smith.id
Recently purchased a 2018 CX-5. Andre walked us through every step and option and catered the experience to our needs. He maximized our purchase while minimizing the cost. His attentiveness and laid back personality made an often daunting and stressful experience quite enjoyable. I highly recommend Heritage (and Andre) if you are in the market for a new Mazda
Top Reviewed Specialists At This Dealership
Great Mazda Car -Great Dealer - MASDRVS
The 2018 Mazda 6, we just bought, in addition to a 2018 Mazda CX-9,iwe bought a few months ago, is the 4th vehicle we bought from this dealership, and we find the sales and service team friendly, accommodating etc, and a great dealer to work with.
Internet Sales Manager
Great! - CHILL1
Nick Cutlip was referred to me through a very good friend. I was overall pleased with the service I received from Mr. Cutlip. I would recommend friends and family to see Nick Cutlip at Hyundai in Laurel!
Awesome experience! - Scollins
Tosh helped with everything we needed from the second we stepped into the dealership! She makes sure your experience at Mazda is the best. Ask for her the next time you visit!!!
These guys are awesome! - wendyzimmerman
Dave, Cliff and Jason are wonderful to work with- extremely helpful and accommodating and made the act of buying a car from them a pleasurable experience. This dealership provides a small, intimate and comfortable atmosphere. Easy to highly recommend.
Service advisor follow up - Miata owner
Excellent service and detailed response to problem that I raised. Long time customer who bought his 2009 Miata from this dealer and continues to highly recommend them.
"Professional Customer Service" - LAURELMD20708
Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil change, to include, diagnostics/full circle service. What was found was that both inner drive Constant Velocity (CV) axle boots needed to be replaced. Thankfully, this was detected because there was no clear warning that there was even any defect. Emil thoughtfully updated me throughout the entire process and he also arranged for the courtesy shuttle to pick me up in order to complete the process. When I drove off the lot I immediately felt the difference in handling. I am glad to be part of The Ourisman Mazda Team!
Barry F. Warken
IT WAS A HORRIBLE EXPERIENCE!!!! - Cass
If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of all the fog light was not working, a rear break light was out, my car alarm will not stop going off at night(I know now one is trying to break in because I have seen it go off for no reason), and on of my side mirror lights was broken. This car was baught because I was told everything would be fix. The break light and fog light was fixed after 4 days which is absolutely horrendous!!! Also they said the car alarm can’t be fixed because they aren’t there to see what is wrong and that is completely sad because I know people who can check it so easy. If you are reading this you may think if it is so easy fix it yourself but I was promised that they would fix everything because we had a warranty. Another issue is that as soon as I got there I noticed the light on my side mirror was broken and they PROMISED to fix that and once they figured out it was to expensive they backed out. Also the car when purchased did not come with all of the papers necessary when the buying a car. I don’t know how this car passed inspection and THIS CAR SHOULDN'T HAVE PASSED INSPECTION!!!! EVERYTHING THEY SAID WAS A LIE!! This is the worst purchase i have ever made. DO NOT GO TO RICH MORTON!!! I WILL NEVER SHOP THERE AGAIN AND I WILL NEVER RECOMMEND IT TO ANYONE!!
Love my new Ram 1500 - LtMommaT
I love my brand new truck! Chris Freyer has been awesome! He was persistent over the past 2 years to get me in the vehicle I wanted! He’s a great salesman and person! If you want a new vehicle, go see Chris at Cook Auto in Aberdeen!
Ronnie was our salesman. and he gave my husband and I... - slbanks13
Ronnie was our salesman. and he gave my husband and I superb customer service from the parking lot. He introduced himself with a big smile as though he had met us both before. We located the car on the internet, we called about it, and then came to see the car. We purchased the Toyota Sienna van and then we purchased another van (a Chrysler T/C) for me just a few days later so we bought 2 cars from your lot. Purchasing both cars was fast and easy and this is where Ginger comes in. She and I talked liked we had known each other before. She explained all the paperwork as I signed the documents and gave me a status of title (for the Toyota). She and Ronnie both have the perfect personalities for working in a dealership. You can clearly see that they like people and this is an assest that should be recognized and complimented by management. I called the Fitzgerald dealership many times (probably 15+ times) and almost every time Samantha answered the telephone with professionalism. I formally met her when I picked my temporary tags up only a few days ago. Even the GM (Mr. Tawab) provided us great hands-on customer service! Most of the time you never see the GM, nonetheless, meet him but we had an opportunity to do both.
In closing, my husband and I plan to do a lot of business with Fitzgerald in the coming months. Why? Because of how your staff treated us. People say that first impressions go a long way and it's so true. A great team working together is what makes a satisfied customer... very happy. Keep up the good work everyone and we'll be back soon.
Ourisman Mazda Hyundai Mitsubishi
F & I Manager
Heritage Mazda of Bel Air
Heritage Mazda Towson
Heritage Mazda Catonsville