Love this dealership! - 1MiMi
Salesman, Steve Ward, went over and above in finding me the perfect car at the perfect price! Great selection of vehicles! Everyone from greeter to salesperson to finance could not have been more helpful! Will recommend and return!
Top Reviewed Specialists At This Dealership
Pleasant and accommodating. - Satisfied & happy.
Been Kuper, our salesman was very accommodating in scheduling appointments based on our needs, even when we were late. All my calls and questions were answered in a timely manner. The financial end of the dealership tweaked everything the way we wanted to get the most out of down payment and still be happy with all the terms.
Good experience - Fwvogel
Directed my initial email to Steve because he was listed in the team section n dealers web page but he since transferred to Sabaru Sales. I was referred to William who I met with when I visited Dealership for a test drive. All went well.
Outstanding! - Satisfied Customer
Fitzgerald Annapolis Mazda is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying experience, service department, sales associates, managers, quality of product, and genuine interest in providing excellent value for the money you spend are all far and away better than any other dealer we've ever used across nine states and a foreign country (we are military). We purchased a new Mazda from Fitzgerald's in Dec 16, and at the time we thought the car-buying experience couldn't get any better (see my review on 10 Dec 16). But, they went ahead and outdid themselves. Recently, we purchased a used BMW from Fitzgerald's and after driving it off the lot, discovered a hard to detect, yet fairly common (and fairly expensive) mechanical issue. Understanding the dealership had no further obligation toward us and our vehicle (e.g. no warranty), we contacted them right away about what we guessed would be a fairly significant repair. Not only did Fitzgerald's respond to us immediately, they arranged to bring the car in for repairs, provided a loaner vehicle, and had our BMW back to us in a matter of days. There was no wrangling, negotiation, or delays; and, they treated the repair as if it was under warranty! I can't guarantee they'll treat every situation this way, but I can guarantee this...the next time we are looking for a new or used car (probably later this year), our first and only stop will be Fitzgerald Auto Mall in Annapolis.
Sales - Hblair198
Jeff comes off very professional and makes you feel welcome and comfortable.I have not made the decision to purchase yet but I will use Jeff as my salesperson when I am ready.I will refer family and friends.
Thompson Automotive - you DO want this company!! - culater21015
Thompson Mazda is a fresh break from the usual car dealership. I'm a bottom line sort of shopper, do a ton of research before I step on any lot, and really hate the pressure tactics and gaming that usually accompany the buying process at most dealerships. I've bought two cars at Thompson auto dealerships - Dodge and Mazda in Dundalk - and both experiences rank as the top two I have had out of 12 car purchases over the years. I've also had great service experience at the Edgewood Thompson Chrysler dealership as well.
In both buying instances they made an outstanding offer at the outset, and didn't pressure with the usual 'its only good today' tactics and other crap most dealers will throw at you. In all instances when I shared the terms of the offers with other dealers I was negotiating with, they said that Thompson couldn't have included everything, and that I'd find out they wouldn't honor it. Wrong! It made it especially sweet after I purchased at Thompson to be able to tell the others when they called afterwards that yes, Thompson honored their deal and I was now a happy Thompson vehicle owner, thank you. ;-)
And isn't that what its all about: getting a great deal that literally no other dealer could match on a fantastic car, and a no-pressure sales experience? From the initial test drive and offer (thanks, Brian Thrift and Bob Vorbach for all your respect, courtesy and assistance!) to the no-pressure honest and easygoing financing and final paperwork (thanks to Jim Waters for a no-hassle, speedy, and honest experience!) and super-knowledgeable vehicle delivery set-up and overview (thanks for your infectious knowledge and enthusiasm, Mike Mcgrath!), this latest Thompson Mazda experience was exemplary and is the standard for all others. Well worth the trip from Bel Air to Dundalk - well done, Thompson!
PS: Really, folks - I don't leave reviews, and rarely am a happy sales customer. This dealer and these folks are the real deal. If Thompson sells the brand you are looking for, this is where you need to get to, even if its a drive like it was for me. PSS: Oh, and the entire Mazda brand is one that should be on your list. ;-)
Stay away -- rude, aggressive, predatory service - Unhappy Longtime Customer
Do yourself a favor and stay away from Ourisman Mazda in Laurel.
I bought 3 cars from this dealership over the last 10 years, because they had competitive prices, despite some very aggressive sales tactics on the extended warranty.
This might have bought me a little courtesy when it came time to get a warranty repair, but no. THE DEALERSHIP WILL TRY TO RIP YOU OFF THE MOMENT YOU WALK IN THE DOOR FOR SERVICE, PARTICULARLY IF YOUR CAR IS STILL UNDER WARRANTY. I went in to get a stereo console button fixed, and the first thing the service manager (Vince) told me, very aggressively, was that if the dealership determined that the problem was not covered by the warranty, I would have to pay a $149 diagnostic fee for them just looking at the button. And he made it very clear that the dealership would look for any reason to determine that the problem was not covered by warranty ("we get customers all the time that spill liquids on their stereo consoles, and that voids the warranty.") I was very concerned to leave my car with Vince, but did so anyway. The next day, when I called for an update, he grudgingly told me that the repair would be covered by warranty, and that the part had arrived and the car would be fixed later that day. But at the end of the day, when I called back for an update right before closing time, he told me the part had not arrived yet, and said that he did not recall telling me exactly the opposite two hours earlier. He just flat out lied, and I don't use that word lightly. At that point, I'd had enough, and asked for my car back to go to another dealership.
I should add that I had a similar negative experience when my battery died on a Mazda 3 with fewer than 20,000 miles. My wife called the dealership for help, and the service manager rudely told her that the battery might be covered by warranty "if you just bring the car in." We called Mazda roadside assistance three times, and could never get through, so we were facing an expensive tow, and just decided to have AAA replace our battery at our home. We then took the car in to the dealership to have them turn off the "check engine" light. Vince told me that the dealership would charge me $149 to do anything relating to the check engine light unless they did a warranty-covered repair. When I complained, his boss came out and told me that I should drive to Advantage Auto Parts "because if they are not busy they'll check the light and reset it for free, it only takes a few minutes." Really? That's how you treat a customer? Drive down the road and see if you find someone who cares, rather than do themselves? Vince told me that they would make no exception for me "because you have a Jiffy Lube sticker so I can see that you don't get your oil changes with us." He repeated this at least three times.
I would also mention that while I was dealing with these frustrations at the dealership, two salesmen were standing outside yelling at me from across the lot that I should trade my car in and get something bigger.
I will never set foot in this dealership again. Rude, aggressive, predatory service, and no regard for long-term customers of the dealership. There are other Mazda dealers in the area, and I will drive the extra miles to avoid Ourisman. If you don't believe me, just call these guys, and see how rudely they pick up the phone. Their attitude is that if you are stupid enough to take your car to them, you deserve whatever they do to you.
Fluff on top and incompetent from Top to Bottom - dix6767
Spent 100k in a week on 2 trucks. Trouble from the start, second vehicle delivered in horrible condition, took it back and cleaned it again but obviously didn’t lift the lift gate. I was told they didn’t want to use a cleaner on it so they didn’t mess up the paint, I took a wet cloth and it came right off. List goes on and on, the straw that broke the back for us, our trade-ins were not paid off in time and I had to shell out $500 to get those loans closed, dragged me along for over a week and could honestly careless. Suddenly the fault is mine, and they honestly could careless (notice a pattern). As I told everyone at Cook, I am not a complainer but they sure make it easier to become one. Never Again, I have two beautiful vehicles and would be just fine getting my old one’s back then go through that again. A lot of fluff on the surface but upper management is garbage! I have documentation and messages to back all of my statements.
F & I Manager
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