Our entire experience was excellent. - The B's
Our entire experience with Heritage Mazda was great. Thank you to everyone we encountered during this process. You all were focused on us & were kind & courteous. But we want to thank Andre the most. He really took the time to learn about us & our vehicle needs. He was knowledgeable & informed about the vehicle. He understood when we weren't ready to commit to a purchase at first. He was responsive to all our needs. It had been a long time since we had bought a vehicle & were dreading the experience. It turned out great & we won't hesitate to recommend Heritage Mazda to anyone.
Top Reviewed Specialists At This Dealership
Very easy. - Hart2018
This is a great dealership. They make you feel at home and the process was stress free. I would recommend Ben Kuper to assist anyone that goes in there. He was great.
Got the car I wanted!! - jameskia
I had a 2016 mazda 3 that I wanted to trade in. Kiyan was very helpful in leasing me the 2018 Mazda CX-5 in the price range I was looking for! I'm so happy with my purchase, and now I finally have the car (SUV) I wanted.
Great Experience, even if the car didn't work out - savekman
Although the car we were interested in did not work for our situation, we really appreciated how we were treated by the people we met, especially our sales associate Bradlee. Between the courteous and understanding staff and the brand new showroom, it is worth a stop if you're in the market for a Mazda.
Internet Sales Manager
Service advisor follow up - Miata owner
Excellent service and detailed response to problem that I raised. Long time customer who bought his 2009 Miata from this dealer and continues to highly recommend them.
was a great experience. Sales person was mike pagliaro - schuebeljerry@21
Mike Pagliaro was a great sales person I have great experience . He gave me excellent customer service. He was very help full in my needs to purchase a New Vehicle. He was very concern about the accident I had on April 23, totally my new Mazda CX-3 . He worked with me providing the great service any sales person could give a new customer. Thanks Mike for a great job.
Excellent Customer Service - Delaware302
Nick at Ourisman was wonderful, he was very knowledgeable of the cars and the banks that his company uses! I am happy to be a part of the Ourisman family! I drive off smiling in my low miles, 2016 Nissan Altima.
Sales - Hblair198
Jeff comes off very professional and makes you feel welcome and comfortable.I have not made the decision to purchase yet but I will use Jeff as my salesperson when I am ready.I will refer family and friends.
Fluff on top and incompetent from Top to Bottom - dix6767
Spent 100k in a week on 2 trucks. Trouble from the start, second vehicle delivered in horrible condition, took it back and cleaned it again but obviously didn’t lift the lift gate. I was told they didn’t want to use a cleaner on it so they didn’t mess up the paint, I took a wet cloth and it came right off. List goes on and on, the straw that broke the back for us, our trade-ins were not paid off in time and I had to shell out $500 to get those loans closed, dragged me along for over a week and could honestly careless. Suddenly the fault is mine, and they honestly could careless (notice a pattern). As I told everyone at Cook, I am not a complainer but they sure make it easier to become one. Never Again, I have two beautiful vehicles and would be just fine getting my old one’s back then go through that again. A lot of fluff on the surface but upper management is garbage! I have documentation and messages to back all of my statements.
Heritage Mazda Towson
F & I Manager
Heritage Mazda of Bel Air