Chuck Leyman's Exceptional Service - lsanes
Chuck is the best service advisor I've ever dealt and I've owned Lexus, BMW and Audi. He is super responsive (only a quick text message away), upfront and honest and immediately available for you when caught in a jam. He will also advocate for you on warranty issues. He goes above and beyond to satisfy the customer and you can tell he enjoys his work. I'm glad to have linked up with Chuck on my first service visit when I purchased my CPO ML350 last year. There is a closer Mercedes service center to my home, yet I'd rather drive farther just to receive the great customer service from Mr. Leyman!
Top Reviewed Specialists At This Dealership
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
Sales and Leasing Consultant
Purchase of our 2018 GLS450 - Teaspoon
Our experience with Brooke has changed our opinion of MB Owings Mills. This will be our 3rd MB. Twice before we came to MBOM and were extremely disappointed in the lack of professionalism in the sales associates we encountered. Our service technician, Zach Carter convinced us to give Brooke Richardson an opportunity and she did not disappoint. She was the consummate professional. Most importantly, she was kind and respectful not to mention a fantastic sense of humor.
Throughout, Brooke guided us in the process of having to order our new wheels since there were none available that met our specifications. Over the weeks and months, Brooke consistently updated us on the production of our truck. Our truck finally arrived and we picked it up on Tuesday. As we walked into the showroom, I look around and right in the middle of the room was my gorgeous, beeeuuteeeful, amazing Obsedian Black, chromed-out GLS450, roped off with a HUGE red bow on the hood. The bow was Brooke’s idea. The gesture was so thoughtful, sweet and kind; I will never ever forget the moment! We are very impressed with Brooke in every way and will recommend her to all our friends and family. Thanks again Brooke!
Alexis Wevb - Nyla Dillard
Alexis Webb is the number one rep. Please go see help they all were excellent people at Mercedes-Benz of Catonsville , Maryland . I love my new car!
Bait and Switch with Breach of contract - servicecomplaint
On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract
Mercedes-Benz of Annapolis
Mercedes-Benz of Owings Mills