Exceptional service - Newbie
From the moment we first walked into the dealership we felt welcomed and as though we were the only customers that mattered for that time period. Within 24 hours we made the decision to purchase our first Mercedes (the CLS 300).
Top Reviewed Specialists At This Dealership
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Sales and Leasing Consultant
Excellent Service!! - jinekiji
I was faced with making a difficult decision concerning car repairs and Kyle provided service with complete excellence. He discussed all available options to me and stayed well beyond closing to make sure that all of my questions were answered. In days where customer service is becoming less and less important, it is nice to know that someone cares. I can’t thank Kyle enough.
Alexis Webb - Amg glc63 s
Alexis Webb is awesome. Very profession and gets you what you want!!! I am glad she was my sales person. Please recognize her for her efforts.
Disingenuous Dealers - time2go
My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle?
Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct.
I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do.
This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was.
A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle?
Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold.
My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish.
I don't appreciate dishonesty.
Mercedes-Benz of Annapolis
Mercedes-Benz of Owings Mills
Mercedes Benz Master Certified Sales and Leasing Consultant