David Brady, Service Advisor - Delshonia
Mr. Brady is amazing. There was an issue with my car and I wanted to drive it out of town. He immediately got me in for service — and all was well! Further, his personality is upbeat, knowledgeable, friendly, and professional. #SuperThankful!
Top Reviewed Specialists At This Dealership
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
Sales and Leasing Consultant
Satisfied once more - Paswesley
I have been buying my cars from Dylan, first at R & H Motorcars and more recently from MB of Owings Mills, for around 10 years. I keep coming back because Dylan keeps delivering the best in service- before, during and after the sale. In addition to Dylan, the combination of friendly sales and support staff, management par excellence and just the right touch of verve and panache combine to make a buying experience at Mercedes-Benz of Owings Mills a memorable one. I will keep coming back and sending business your way.
MB of Catonsville is excellent - AJB
I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them.
I used to buy from dealers in Virginia where I live, but I drive more than one hour for sales and service because these people are top notch.
If you ever need a MB - new or used, call there and ask for Russell Pentz. He manages the service department, but will also help you with sales and advise you on anything you need to know about Mercedes vehicles.
You’ll never leave there disappointed.
Bait and Switch with Breach of contract - servicecomplaint
On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract
Mercedes-Benz of Owings Mills
Mercedes-Benz of Annapolis