Amazing . - Jackie123
Matthew was great they did everything in there power to speed up the process This is my second time coming back my first car I purchased here I was in an accident and the car was total lost but never had issues with the car and if I did I brought it right back and they helped me with everything . I would definitely recommend getting a car from Nissan .
Satisfied service - None
I recently purchased a 2018 Rogue from Sheehy Nissan and was very satisfied with my service from Mr. Chano King. I worked with him and at first I was going to buy a silver Rogue but then I requested a black one and was informed that one would be available the same day. I was very happy with the service and would recommend Mr. King and Sheehy Nissan to anyone looking to purchase a vehicle. I also enjoyed his friendly yet professional manner.
Keep up the good service.
Thank you one again.
car purchase - New car
Mike O’Neil was awesome he definitely went the extra mile without hesitation! In addition Jason was very helpful finding me a better interest rate! Overall a great car buying experience!
Dishonest sales tactics - Explorer2011
In the process of purchasing a used vehicle and was told the vehicle in question was acquired far over what the auctions are reporting. Even after pointing out that detail they continued to lie. I understand people need to make money, asking several thousand over the actual cash value is not the best way to do business.
Selling repair services you don't need - Gary
I am truly disappointed with the service I received the last time my car was in your shop. The issue is not with the mechanics or the quality of their work, it is with the “selling” or representation of the work that needed to be done.
I brought my car, a 2013 Altima, into the service center at Bel Air Nissan/Hyundai for the purpose of having my brake pads replaced. Following your mechanical inspection, my service advisor, Daniel Moore, called and explained to me that along with break-pads for each wheel, the four rotors also needed to be replaced. I questioned this assessment since I brought the car in for service after hearing the first “chirp” of a pad wear indicator. Mr. Moore explain the problem was not that the rotors were worn, it was that they had rusted to the point of being unserviceable. I had never heard of this happening so I specifically asked Mr. Moore to save the brake rotors for my inspection.
Mr. Moore recommended several other services for my car. Wanting to keep it in good operating condition, I took his recommendations. This work is shown on invoice number NICS661704.
When I arrived to pick up my car I asked Mr. Moore to show me the rotors. While I was standing there, he asked another employee to “get an Altima rotor out of the bin and bring it out to him”. After the employee returned with a rotor, Mr. Moore began talking to me as if this rotor came off of my car. I saw minor grooves on the surfaces that the brake pads grip, the type that can easily be machined out, but then this wasn’t even a rotor from my car. I asked to see the rust that rendered this rotor unserviceable. Mr. Moore pointed to the rusted outer rim and stated that was the problem. I was both amazed and insulted by this conversation. This is not what I expected from a dealership that wants to have a valued “lifetime relationship” with their customers.
The complete lack of honesty regarding the necessity of replacing the brake rotors calls into question the necessity of doing the other work.
Typically the service department contacts me by email and/or phone to confirm that I’m satisfied with the work that was performed. Perhaps it is just a coincidence that there was no follow-up for this vehicle service.
The service department has lost all trust and credibility with me. It is safe to assume they have also lost a customer “for life”.
Efficient & knowledgeable - Ken
Bernardino Lim was excellent !
I would recommend . The entire process was very good.. the sales was able to listen to my concerns !
I would ask for my salesperson by name .
Good Service, Timely - davidreyno
Service was done when promised, contacted before work was performed. A little snafu trying to get a necessary loaner car, but they made it work in the end.
Nice experience - Jose R.
This was the best experience I’ve ever had with buying a car. They helped me find a car within my price range and took care of the paperwork quickly. Buying a car isn’t easy, but Mr.Nickleberry made it easy by showing me a great selection of cars. He was friendly and helpful throughout the whole process. thank you
Wonderful Experience - jackie1948
Rachel Perry called me at home just before Memorial Day and asked me if I was interested in getting a newer car. At that time I told her I was in a sacrifice mode because my daughter was driving my 2016 Rogue. She spoke to her manager and they advised me to come to the dealership. Well, May 31 was an excellent day for me. I was able to drive out in a brand new 2018 Nissan Sentre.. The car is just what I needed. I have no problems at all. I just want to say thank you Rachel for calling me and thanks to Antwerpen Security Nissan-you have a satisfied customer. I now have two cars in my name and both were purchased at Antwerpen Security Nissan. Jacqueline A Gladden
I love my Infinity - Dfowlkes2016
It's been a week since I purchased my Infinity and I love it! The staff was awesome. Eyan was my salesperson and he was very professional and detailed. All of the information was set up prior to my arrival. Mr. Smith pointed out all the features of the vehicle and allowed me to take it for a spin on the highway. Mr. Eyan Smith Sr and Mack "just like Bernie" as he stated,was the loan officer and was amazing as well. '
Bed service can’t fix my problem selling crape robed money - Gautam
I bought brand new Sentra 4 month before.
having noice problems in 4 month I take my car at dealer they charge me twice but they can’t fix my problem and I talk to nissan customer service it’s under warranty still I am suffering with that problem they didn’t fix it till now lady who work there she didn’t pick my phone and no mail reply they are not good people the sell me car with the problem
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse
Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00.
Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee monkey could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that.
Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!!
Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!!
I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.