Online price, easy sale - Paige
I saw a vehicle online I wanted to purchase and called and talked to Ray to get the "out the door" price for it. He added freight, taxes, tags, dealer fee and gave me the approximate total. I filled out the online finance information for a loan and made an appointment with salesman Bobby O who had the vehicle ready for a test drive when I arrived. I decided to purchase it and went into the finance office. The price was within about $40 of the quote over the phone and the purchase was fairly quick because I had already filled out the online finance info. The vehicle had a lot of options and Bobby explained them all before I drove away. I am very happy with the vehicle & the price I paid!
Top Reviewed Specialists At This Dealership
Excellence in sales assistance from begining to end. - general
The sales staff and financial staff are a pleasure to work with. Edit Jones was very helpful and went all out to ensure I was pleased with the service I received at Tischer. He provided a great selection of trucks for my review and was able to provide the exact truck I was in the market for. He is a definite asset for the dealership. After working with Ed, I was introduced to Bianca Rodriquez to help me arrange the financing for the truck I selected to purchase. The car purchasing experience can be very frustrating with out the assistance of quality personnel. A well done and thank you Ed and Ms Rodiquez.
Nissan Sales Associate
Family Love - Ridlebruce
I can honestly state I was treat like family during my transaction will Bob Bell . The workers were professional, informative and attentive, my questions were answered quickly. I would recommend Bob Bell to anyone needing automotive work.
Certified Nissan Sales
Best experience ever - Dct1085
Overall experience was the best I’ve had in buying a new vehicle. My sales person was very nice, she knew everything about the car and didn’t pressure me into buying anything. She even called the day after to see how everything was going.
Outstanding Service with Paul Lewis - Jharrison
Paul got me in a nice car ASAP. It was a great experience, awesome communication!! He worked hard until the deal was done and answered every question with sincere knowledge. If you’re thinking about purchasing a New or Pre Owned vehicle you have got to experience with Paul lewis!
Easy, no pressure buying experience - katelsp
I came in for an oil change with the idea that maybe I would look at other cars. I was asked if I would like to get a trade in estimate for my car by Anthony Hook. I said sure and left my car. When I came back to pick my car up, Anthony was ready with the vehicle appraisal. We went over the appraisal together and Anthony made everything very easy to understand. I decided I did want another car and we looked at a few models. Even though it was Friday night, I never felt rushed. Anthony was GREAT to work with, relaxed and knowledgeable. I am so pleased with the car and the experience.
Just like the rest.. - NismoGuy17
Paid thousands of dollars for different services... They couldn't fix my problem despite keeping it for days. They don't complete the job entirely either. You contact your service rep who you thought would create a more client based relationship and get ignored. I wont bring my personal or company vehicle to Jones dealers.
Hole in Tire - Csomensky
My tire presssure alert was on for 2 days. Mike got me in right away for evaluation. The tech stayed I had a hole in the wall of my tire. They had my tire within 24 hours and allowed me the use of a loaner car:). Always very professional, fast service!
buying is great but if you have an issue no one cares - bubba18
I had a problem with my paint on the spoiler they installed. When I came to discuss my problem I was told it was not covered after waiting for over a hour and a half. OK NOW WHAT. HAVE A NICE DAY GOOD BYE. NO HELP WHAT SO EVER.
Deceptive practice - Dday2525
My purchase from this dealership has been the worst car buying experience I have ever had from a dealer. I purchased a 2017 Infiniti QX70 on June 11. On June 12 the vehicle started having some significant issues. I took my vehicle back to this dealer where I was told I need to take to Infiniti. I took my vehicle to Infiniti and they provided a report which showed the vehicle have had front end damage. The Infiniti dealer told me to take the vehicle back to Nissan to have them fix the issues.
It is now a week later, and the service guy Eric acts as if I am inconveniencing him because I am trying to get a timeframe of when my vehicle will be fixed. The dealer sold me a messed up vehicle, got caught and now they act as if I am inconveniencing them.
Overall, stay away from this dealer if buying a used vehicle. I have already contacted the MVA Emission’s Investigation area to start the paperwork to file an official complaint. Based on the issues identified by Infiniti, this vehicle should have not passed inspection. By the way, the inspection for this vehicle was performed by the service area of this dealership.
Love them - Shells6
Rodney he has been more then patient with me but overall a very welcoming experience he helped me with my 1st car also thanks Antwerpen Security
TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse
Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00.
Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee monkey could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that.
Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!!
Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!!
I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!
Worst experience ever - Cyndi
This place is run by clueless bullies.They harassed my 18 year old son, called the cops on him for opening the door and checking out the inside one of their unlocked used vehicles during normal business hours. I believe they picked on him because he looks young and they thought he wasn't a potential buyer. They lost a potential sale, we bought a car elsewhere.
I purchased a used 2007 Nissan Maxima from this... - twynn4lif
I purchased a used 2007 Nissan Maxima from this dealership. The sales guy was nice however, the business practices of this dealership is the worst. I traded in a Infiniti G35 when I bought the maxima. Thirty days later the G35 was still not paid off by the dealership eventhough I called them about 3 weeks later because the finance company on the G35 kept calling me about a payment. After several phone calls to RStempler for them to send the payoff to finance company, they finally sent the payment. Well, 10 days later I get a call about being behind 2 car payments on the G35 because the check that RStempler sent had bounced. How in the world does a nationwide dealership bounce a check. There irresponsibility has now caused my credit to be damaged because they didn't pay for the trade in. I would not recommend this dealer to anyone especially if you are trading in a car. It has been a month and a half and my trade in still isn't paid off.
Express Service Advisor
Bob Bell Nissan