"Steve is simply the best" - Jody
Steve you made my experience painfree!!! Your no pressure and professionalism was simply the best!!! You were a joy to work with!!! Thank you!!! I love my car!! Your the best!!
Top Reviewed Specialists At This Dealership
Great Experience - MJ_RDX
We are very happy to purchase a brand new 2019 RDX last week from Mr. Edd Martens in Acura of Boston. He is very helpful, professional and knowledgeable, answering all the questions we asked, providing a high level customer service to us. We had a great experience in this dealership, highly recommend.
Acura Product Specialist
Pre-Owned Vehicle Manager
Sales and Leasing Consultant
Bait and Switch tactics - Patriotsfan82
I'm not sure why I expected it, but for some reason I thought a premium car brand just might include a premium car sales experience. Not so today.
First - Ed Molina took care of my test drive and car questions in a professional manner - no complaints from this portion of the experience.
Second - despite receiving some 2019 RDX leasing information up-front, these numbers were firmly in the "bait-and-switch" category. The initial numbers I was presented with on-site were over $100 a month more expensive and even after multiple "reworks" - the final numbers never came anywhere close. They "worked with me" to bump the value of my trade-in - but in doing so tacked on over $3000 in extra cost over the life of the lease by cranking up the Money Factor (interest rate) and final sale price of the vehicle. In other words - they didn't increase their offer on my trade at all - instead shifted the cost into the other portions of the lease. This work was all done through Rafael Almonte.
If you want up front and transparent numbers throughout the process - I recommend choosing a different location.
Service visit - Kmb
Good customer service at basic service visit. I was in and out in less than 2 hours, and Patrick was very helpful with thinking about the services and time I will need at my next visit.
Satisfactory service - always - J and A
We have been buying Acuras from Acura of Auburn for about 20 years. Always excellent customer service both in sales (Don Heath) and service department (Jeff & Joe).
Pleasant and professional - Cindilee
All the staff was very pleasant. I received updates on the progress and estimated completion. The waiting area was comfortable. Overall it was a great experience.
First Class Dealership! - EE1101
I purchases a Acura RDX from Prime Acura North 2 weeks ago.
For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the utmost respect for my needs and their service was professional all the way.
I love my new RDX and look forward to continuing my relationship with Prime Acura North for all my service needs going forward on my RDX.