First Acura - JZ
In Feb 2018 decided to look at replacing my current leased Toyota Highlander with another similarly sized SUV. I stopped into the dealership deciding I would test drive an Acura. I asked for Steven Ashe because three years ago I tested a vehicle, SDX, and remebered Steven because he was very thorough and pleasant leaving a good impression. After telling Steven, and BTW he remembered me from 3 years back, what I was looking for in vehicle he suggested the MDX. We went for the test drive and halfway through was pretty much convinced I wanted the vehicle. The two things that convinced me were the vehicle itself, very impressively put together and packaged, and Steven Ashe's knowledge of the product. Today's cars are loaded with electronics and technology. Steve knows that it can be overwhelming and truly feels a responsibility to make you comfortable with your purchase. The day I picked up the car Steven spent an hour plus in the vehicle going over everything. The rest of my experience at the dealership was pleasant too. From Zach the manager, Will in financing and the walk through of the service department with Steven, all seem geniunely happy that I brought my business to Acura of Peabody.
Top Reviewed Specialists At This Dealership
A Luxury Experience for Everybody - Kerry
I was hesitant to walk into an Acura dealer - we were not luxury car people, but rather an average family of 3 looking for just the right SUV. Having spent the past several weekends car shopping, I was beginning to get frustrated with the run arounds, up sale, mystery numbers, etc. But, that all changed when we walked into Sunnyside. And yes, I said walked in. We were not greeted in the parking lot by a pesky salesperson. We had the opportunity to walk into the calm (and impeccably clean) dealership and ask to speak with a salesperson. David greeted us, and allowed us to continue to view the model in the show room, all while listening to our needs, not trying to sell a car. During the test drive and the information gathering time, David was very attentive to our needs and our budget, never trying to sell us more than we needed. It was during this time we were also introduced to Milo, who made us feel like family, adding to the truly different experience Sunnyside offered. That evening we were sent a very fair offer over email, and came to an agreement, over email the next morning. Not one nagging phone call! I completed the finance paperwork online, and was notified when Sunnyside was ready for me to take delivery. I arrived and was greeted again by David and Milo. The vehicle was parked out front and ready for delivery. Frederick had all the paperwork ready for me to sign. What, in the past, has typically been a very long, drawn out experience, Sunnyside truly puts the customer first when working through the finance and delivery process. In all honesty, the car sold itself, but Sunnyside sold the experience! My only disappointment-I don't get to do it again for another 3-4 years (and I never thought I would say that about buying a car!)! Sunnyside truly created a luxury experience for this everyday family! Thank you!
Pre-Owned Vehicle Manager
Sales & Leasing Consultant
Excellent used car buying experience - MikefromMaine
I recently purchased an Audi A4 from Ed Martens at Acura of Boston and I could not have had a better experience from start to finish. The car was in great shape and very competitively priced, Ed was professional and extremely knowledgeable and made the purchase as quick and easy as possible. Would definitely recommend and return in the future.
Sales and Leasing Consultant
TRIED to buy my second Vehicle here, but didn't - Disappointed
Tried buying my second vehicle from this dealership, but was very disappointed with the new Sales Manager Denny. My first experience was wonderful, under the old manager. The new Sales Manager wants it all his way, and doesn't negotiate. Clearly he has little respect for a returning, long time customer. Very disappointed. Still love the salesmen Bob and Don, but the manager needs to learn how to treat people. Very disappointed.
oil change and service - JCOTELLESSA
Service was excellent as always. Mike and Cindy are so helpful and friendly. Car was clean and shiny and running smooth. Thank you to all the techs who do the actual work!!! Waiting room is comfortable and bright and I never mind waiting there.
First Class Dealership! - EE1101
I purchases a Acura RDX from Prime Acura North 2 weeks ago.
For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the utmost respect for my needs and their service was professional all the way.
I love my new RDX and look forward to continuing my relationship with Prime Acura North for all my service needs going forward on my RDX.
Worst Service Department - Car123
I brought my car in for an airbag recall. When i received my car back it had the airbag light on. The dealership originally refused to fix it. As soon as i completed the survey i received i heard from an associate there looking to fix the issue. We spoke a few times and when it came time to arrange the pickup of my car for them to fix he disappeared and never heard from him again. I left multiple voicemail's and never received a call back. Finally I was connected directly to him and he recalls the situation perfectly however blamed the fact his extension changed. He now will not stay true to his word and fix the issue that the dealership caused. Do not trust bringing your vehicle there for any type of work as you will get it back with an issue that you did not have prior to arriving there.