New kia - RDReid
From the time I pulled in the parking lot at the dealership had a great experience. Salesman showed me different Sorrento's and let me test drive each one. Finance department explained all my options. Great experience
Top Reviewed Specialists At This Dealership
Kia Sales Person
Kia Sales Consultant
Excellent service. - MAIRE333
Kia Dealership in Norwood ,Ma is always prompt with service and excellent in letting the customer know what is going on while waiting for the service to be done. They fill you in on details and keep you up to date on future requirements.
Amazing service and quick turn around - AFP33
After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and without a hassle. They answered all of my questions honestly and worked together to offer me many lease options within my budget. They were flexible to my busy schedule and I would recommend this dealership to anyone looking to get in a new car.
Great Service! - a.ferrentino
This is the first time I visited KIA of Burlington. I was a customer of KIA of Medford. As in my past experiences with the KIA dealerships, KIA of Burlington and their service area were clean and people friendly, can you ask for more? I forgot, they are open early on Saturday too.
Sales & Leasing Consultant
Sales and Leasing Consultant
quick and easy, even with not awesome credit - Suzy410
Patrick, Jenna and Michaandwere so great to deal with.
It was an actual pleasure to go there and get this deal done.
And, now I mist go as i have a wonderful new Kia Soul to drive everywhere!
Go here. And when you do - find Patrick Stewart.
You want be sorry!
Quick - Deada D Benner
I needed to get into a vehicle that day when I walked in there. Jack and Mike and the financing guy Mike I'll put their heads together and made it happen I would like to say that their detailing department is a little lenient on their work
Great job - john802
Greeted as soon as we parked in the parking lot. Sales very helpful but not too pushy. She really knew about the car. After visiting two other dealerships where we weren't treated very well, this was refreshing. Highly recommend.
Good Experience with Nice, Personable Staff - BrocktonExplorer
We found the used car we wanted online and went in on a Thursday evening. Greeted by Dave who arranged the test drive and allowed us to take the car the next morning to our mechanic. The car passed with flying colors. At that point Dave walked us through the process and made the experience simple with no stress. Due to Dave 's attention to detail we purchased the car that day. We are happy with our decision to buy, Dave is EXCELLENT~
Poor Customer Service - Phoenixlucky
We bought our first Kia last fall and had a problem with the drivers side mirror. We arrived at the dealership for our repair appointment on Saturday and the part was not ready. They had painted the part the wrong color and refused to discuss replacing the part under warranty. Our phone calls Monday to the manager went unreturned and we did not hear from the service department with any information on their plans to get this problem resolved.
Terrible Service Desk Personnel - FRANKDIAZ3
Don't bother with this service department if you don't absolutely have to.
They are very unprofessional, rude and inconsistent on their level of service.
The management and service desk guys have changed over the last year a few times and now it's worst than ever.
I have questioned the level of service, which was not received well.
I have even been cursed at by the Service Desk person, JOE.
Joe's still working there!
Save yourself some aggravation and go to Quirk Kia or Kia of Somersworth if you can.
Misled to the max - asaptaxi
Was told the 100k mile powertrain warranty was good for commercial vehicles when I bought two Sedonas. Well they are not total liars wouldn’t trust them
Best car buying experience I have ever had - Becky
I bought my new Kia Sportage—test drive, paperwork and all in about 3 hours. The sales manager was very knowledgeable and great to work with.
This place is horrible. - Tukrong
The sales manager and sales person was horrible. Argued with the manager and he argued back at me. Bought a kia at a different dealership. They suck.
Predatory and Deceptive Sales Practices - Straightforward2020
After negotiating the price of the car over the phone, I visited the dealership on 10/28/18. The car's (Infinity) mileage was advertised (I have pictures to prove it) at ~ 4,400 miles and that's what I based my negotiation price on pending test drive which turned out fine. I drove from Providence (1 hr) to get there, test drove and decided to buy the car. My credit is 810+, down payment offered was 60%, and I was financing ~$13k. When the time came to sign on the deal, the vehicle's mileage shown was ~5,200. I objected to it and asked for the price to reflect the extra 800 miles usage on a luxury car. Sales didn't budge and not one staff apologized, not one! I took deposit back and was leaving when one person offered $200 off. I asked for a very reasonable $500 off or no deal. They didn't agree, so I left.
Thank you for your time.
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Went in for a KIA recall - kyle lawrence
Went in to schedule my recall on my KIA forte, the guy refused to listen to anything I said. He kept trying to get me to buy a new car. Then when finally getting to the point of my visit he goes off on being in a lawsuit with Kia and refusing outright to perform the recall on my car.
Mike and Harold were outstanding they knew my situation... - rmiller0220
Mike and Harold were outstanding they knew my situation and picked out the perfect car for me and my family... The whole process was quick and painless... Harold is the best salesman i have ever meet in my 20 years of buying cars...
Total scam artists with a horrible service department - Carfan77
We're to start.....Dumpy dealership and I paid way to much and they totally ripped me off on my trade in and purchase of my 2014 Kia Cadenza. Then they claim that with there free oil changes they will clean your car. Worst cleaning job ever... every single time..... My five year old would do a better job at detailing but what made me completely pissed is that the service manger called me a liar in front of multiple sales people in the show room after accusing me of not ever changing the oil and then realized later that the idiots at the dealership had changed computer system and the maintenance history hadn't transferred over. I would never buy anything from ANY autoserv dealer but I totally would buy another Kia because the car has been great and have 30,000 miles and no problems except my autoserv experience
How little I mean to this dealership! - corbo
I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently.
This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it.
What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now.
The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers?
The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence.
I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on.
Very unhappy customer!!!
Great value and timing - Doc Bowie
Thank you for a smooth experience in getting our 2016 Fusion. They did a great amount of the paperwork and smoothing of the process. We had a window to drive down 3 hrs from Maine and were on our way back home three hrs later with time to test drive, learn about the cars new features, trade in our car and even have it treated with a protectant for the paint and warranty. One stop and happy with a great value and nice car. Thanks to Derek there who followed up as well with kind notes and an open schedule. Doc Bowie and family in Maine.