Quick and painless - Meghan Lind
I'm going to start by saying that I dread car shopping. Really really dread it. The sales reps at, KIA Commonwealth though, actually make it pretty easy and painless. Bob Nerden was great to work with and I found the entire process to be quick and painless.
Top Reviewed Specialists At This Dealership
Great place! - Scormier
Thank you so much Gary Crane for an amazing experience. You were professional, courteous and very helpful.
I LOVE my blue Jeep Wrangler.
Sales & Leasing Consultant
Outstanding - Lnap62
I went to five different Kia dealerships looking for. New 2017 Kia Sorrento. Ron Bouchards was the best far and away. The sales people were outstanding. The general manager was great and they did not pressure me at all. Their easy going nature made it enjoyable to buy a car for the first time ever.
Thank you Jack - Sorento447
I came to Cape & Islands Kia a couple months ago looking for a new vehicle and I was more than pleased with the assistance I received from Jack. He helped me right away and was very knowledgeable about the vehicles in his inventory. I’m very satisfied with the purchase of my new sorento. I would recommend this dealership as well as Jack to my friends and family. Thanks for all your help Jack!
Worth the visit - Richard A
Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable about the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service!
Sales & Leasing Consultant
Awesome place to buy a car. - Kia for life guy
I just purchased a Kia Optima. I have been wanting one for quite some time. I saw Lev have one in black with black interior. It was the exact one I wanted and had only 4000 miles. I drove 200 miles to see it. Gabe introduced me to Tony D. This man is a low key guy who LISTENS instead of trying to pressure you into buying. He was awesome. No pressure no bs just tells you the TRUTH. Then I met Hebert the finance guy. He was a magician. Told him where I wanted to be on payment and he worked so hard to meet it exactly! I live in New York so it was a chore to get the registration done but Hebert did his magic and got it done. These gentlemen are the very best. It was by far the easiest dealer purchase Ive ever made and the most pleasureable too. Next time I need a car I will call these guys first.
Excellent - New Happy Kia owner!
Dave McCarthy was knowledgeable and patient with us as we decided on our new Kia. It was a positive experience from the first time we stepped into this dealership and then of course driving our new Kia Sorento home!! We have always been Honda and Toyota car owners so this switch is a big deal... I credit David for putting us at ease, his honesty from start to finish and go bing us a great deal with an amazing warrantee! Thank you David McCarthy and your Kia family!
Very Pleasant - andy -red kia
every one was very courteous, and helpful..
sometimes looking for a new car is very
stressful....this was not...
we will be back , when it is time to
Overall amazing service! - Kendra12
Buying my 2013 Kia Sportage from Bonneville was one of the best decisions I could make! With the outstanding help and comfort from Eleni, my purchase was stress free and easy which isn't too common with shopping for vehicles. For my family and friends, I would only suggest this dealership because they truly care. A special thanks to Rob in finance as well his amazing care and help. Couldn't be happier!
Great value and timing - Doc Bowie
Thank you for a smooth experience in getting our 2016 Fusion. They did a great amount of the paperwork and smoothing of the process. We had a window to drive down 3 hrs from Maine and were on our way back home three hrs later with time to test drive, learn about the cars new features, trade in our car and even have it treated with a protectant for the paint and warranty. One stop and happy with a great value and nice car. Thanks to Derek there who followed up as well with kind notes and an open schedule. Doc Bowie and family in Maine.
How little I mean to this dealership! - corbo
I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently.
This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it.
What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now.
The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers?
The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence.
I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on.
Very unhappy customer!!!
Thee best - Oww2018cars
It was a very smooth easy process I had great support An service from staff especially my sales person Jean so I recommend going to KIA of Norwood
Unprofessional Management - bummer12
I had called ahead to find out if I needed to make an appointment on Friday 12/29/17 to return my lease. They had said "not at all" and said that Marco would be there all day until 5pm. I arrived at 4pm with a freshly cleaned Sorrento so I could take pictures since the inspector couldn't be there that day for the lease return. I was met by the Manager Marc Ferrara stating that I could not return the vehicle since Marco was not there. He apparently slipped on ice and broke something, either a knee or back, the story changed. I had my 4 yr old with me and I had a new car waiting for me but had some plate issue pending. I also could not bring it Monday since they stated they did not have a human to do returns at that time. I told the manager how unacceptable it is to have only one person who knows how to do a return on a lease. Meanwhile the car insurance was transferred to the new vehicle. I let him know how angry I was and called the other dealership salesman to see if he could hold off, then suddenly, another person approached my car and said he could probably figure it out. I am so grateful for Mark Buttiglieri for helping me. He is one of the salesman at Kia. I am in shock that the Manager did not even know how to do it but came over and congratulated him for figuring it out. Mark even let me use his cell phone charger to charge my phone as I had left mine at home. I did not end up going back with another Kia due to being called "hunny" and "sweetheart" in a condescending tone by the other salespeople. Car buying being a woman is a challenge, now add a toddler and it's downright ridiculous. 2018 May it bring upon a new awareness that women are intelligent and deserve to be treated with respect at car dealerships across America.
Terrible Service Desk Personnel - FRANKDIAZ3
Don't bother with this service department if you don't absolutely have to.
They are very unprofessional, rude and inconsistent on their level of service.
The management and service desk guys have changed over the last year a few times and now it's worst than ever.
I have questioned the level of service, which was not received well.
I have even been cursed at by the Service Desk person, JOE.
Joe's still working there!
Save yourself some aggravation and go to Quirk Kia or Kia of Somersworth if you can.
First Quirk & Kia experience - titanium gray v-6"-Hingham
We bought a Kia Sorento this week! We are beyond pleased with our salesman, Mr. Francisco Flores.
As far as car buying goes this was relatively easy and my husband and Francisco worked a good deal for our needs and budget. I would highly recommend This dealership and of course Francisco who has many years of experience . Laughter and trust are always a good combination. Many thanks! We
are very pleased with our Sorento and the KIA brand!
Overcharged For A Car Which Died 8 Days After Purchase - Jay Krunch
This dealership sold me a pre-owned car at a price far above it's Blue Book value. Additionally, the engine failed eight days after purchase and it was in their shop for 90 days, and during that period, they refused to refund my down payment upon request, violating the Massachusetts Used Car Law. I have since gotten rid of the car and purchased something from a more respectable dealership. There are many quality dealerships where you can buy cars in Shrewsbury, MA - avoid this one. At least the sales team was pleasant to work with.
Return customer - Frog123
As a return new car purchaser within the past 18 months, the sales and delivery process was smooth. A car to my specifications was quickly located. All concerns and questions were professionally resolved. Thanks!!!
Parts department Mayhem - John Richards
Audited a rider assembly a month ago called after 2 weeks said was not there they apologized and said they would overnight it that was 2 weeks ago just called them and they told me it's still not there wonderful service department in D
Went in for a KIA recall - kyle lawrence
Went in to schedule my recall on my KIA forte, the guy refused to listen to anything I said. He kept trying to get me to buy a new car. Then when finally getting to the point of my visit he goes off on being in a lawsuit with Kia and refusing outright to perform the recall on my car.
Total scam artists with a horrible service department - Carfan77
We're to start.....Dumpy dealership and I paid way to much and they totally ripped me off on my trade in and purchase of my 2014 Kia Cadenza. Then they claim that with there free oil changes they will clean your car. Worst cleaning job ever... every single time..... My five year old would do a better job at detailing but what made me completely pissed is that the service manger called me a liar in front of multiple sales people in the show room after accusing me of not ever changing the oil and then realized later that the idiots at the dealership had changed computer system and the maintenance history hadn't transferred over. I would never buy anything from ANY autoserv dealer but I totally would buy another Kia because the car has been great and have 30,000 miles and no problems except my autoserv experience
Mike and Harold were outstanding they knew my situation... - rmiller0220
Mike and Harold were outstanding they knew my situation and picked out the perfect car for me and my family... The whole process was quick and painless... Harold is the best salesman i have ever meet in my 20 years of buying cars...
After visiting many of this dealers competition, we... - Dwizzle00001
After visiting many of this dealers competition, we stopped in to check out a Kia. Got to tell you, it was something that I really just wanted to check off my list. BUT, after meeting this staff this dealership went to the top of my list. We were treated great! Offered very affordable terms and our time was valuable. Great job to this crew!!! Well above and beyond any dealer in the area. Great friendly and comfortable environment.
Bonneville and Son Chrysler Dodge Jeep Ram
Sr. Sales Consultant