Purchase of new Kia - Sherdipr
I purchased my, 2018 Kia Sportage, 2 weeks ago! I couldn’t be happier!! If you are in need of a new vechile, I highly recommended to make a visit to the Kia dealership and ask for Bob Nerden! He was very professional and knowledgeable.. I didn’t feel pushed into purchase the vehicle, like other places, he gave me time to make up my mind!
Top Reviewed Specialists At This Dealership
Great customer service - Oliveira,Heloisa
So far the best customer service we ever experienced. The whole process of buying our new Jeep was a bit long but they guided us best way possible. We are very happy with the outcome and for sure a friendship was born today .
Sales & Leasing Consultant
Quick - Deada D Benner
I needed to get into a vehicle that day when I walked in there. Jack and Mike and the financing guy Mike I'll put their heads together and made it happen I would like to say that their detailing department is a little lenient on their work
Normal dealership that does what it says it will do - Tired of others so go to Lev
I dealt with Ken Russian over the phone and was able to get the terms and all fees to purchase the vehicle I wanted . I had already done my research and needed no further input on the Nero PHEV . I had gone through the typical dealer abuse at the biggest dealer in the area and was fully fed up with Kia and was ready to buy another brand . I am glad I gave Lev a shot because they were everything the other dealer was not . Lev matched the price from the other dealer and sold me a vehicle with 3 more options at the same price . I arrived the next day and the car was waiting for me to test drive . Ken gave me all paperwork I would be signing and the time to read it sitting in my car . I went inside and signed the deal and everything went EXACTLY as Ken promised . No surprises and no hidden fees . What breath of fresh air . The dealer in Quincy should take a lesson from Lev on how to sell a car to a serious buyer who doesn't like the crazy sales tactics !
A first time Lev customer but definitely a repeat customer .
Tom O'Donnell was super easy to work with - Victorious
My fiancée knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on this one. And I'm so glad we ended up working with Tom O'Donnell.
We went in on Mother's Day with no appointment and Tom was promptly assigned to help us. Tom was quite mellow so initially we weren't sure what to expect. But as we interacted with him more during that visit and signed the paperwork to place a deposit on the car she wanted, we became much more comfortable. We came to realize during that visit and our subsequent phone calls and appointments that Tom is consistently patient, very knowledgeable about the vehicles and the process, focused on getting us what we wanted when we wanted it, with no pressure or sleazy tactics. Tom moved diligently on his end to get everything done for us behind the scenes quickly but never rushed us and his communication could not have been better.
They offered us such a big discount off retail price up front that we spent very little energy on negotiation.
Tom came across as so honest and straightforward—as well as a pleasure to work with—that we were not inclined to waste time or energy working with other dealerships. We completed the purchase process and she drove happily away in her new car by the next weekend. It was one of the few car buying experiences in my lifetime where the salesperson was a delight and made the whole process pleasant, easy, understandable, and satisfying.
Sales & Leasing Consultant
Needed some tlc - Sfsfnf
My husband and i knew what we wanted, we worked with Brian Schoeck he had the car brought up, I drove it and we bought it within an hour. Brian kept us entertained while we waited and I drove home with my new Sedona! Good job every one.
Overall amazing service! - Kendra12
Buying my 2013 Kia Sportage from Bonneville was one of the best decisions I could make! With the outstanding help and comfort from Eleni, my purchase was stress free and easy which isn't too common with shopping for vehicles. For my family and friends, I would only suggest this dealership because they truly care. A special thanks to Rob in finance as well his amazing care and help. Couldn't be happier!
Great value and timing - Doc Bowie
Thank you for a smooth experience in getting our 2016 Fusion. They did a great amount of the paperwork and smoothing of the process. We had a window to drive down 3 hrs from Maine and were on our way back home three hrs later with time to test drive, learn about the cars new features, trade in our car and even have it treated with a protectant for the paint and warranty. One stop and happy with a great value and nice car. Thanks to Derek there who followed up as well with kind notes and an open schedule. Doc Bowie and family in Maine.
Nice people and no pressure - pherrington
The people that work there are incredibly helpful. They did not keep calling and hounding me to come back. I am very happy with my purchase and the transaction went smoothly.
How little I mean to this dealership! - corbo
I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently.
This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it.
What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now.
The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers?
The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence.
I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on.
Very unhappy customer!!!
Worst Experience in a Long Time - BigBassDude
We were looking for a new Sorrento and stopped into Ron Bouchard since they are near our home. Things started out okay, but they are in the category of dealership who insists on collecting all of your information and putting in their system before you can take a test drive. this took a long time, but we were finally on our way. During the test drive they were going to look at our trade. Once back from the drive, things went dramatically downhill. Their web page advertised up to $9K in discounts, but somehow we could only access about $4K if that. Then, they offered an insulting number for our low-miles, late-model trade. We wen to leave and at first the sales manager would not give our car key back, so my wife literally had to wrest it from his hand. Any possible sale was over at that point, but these two followed us out to the parking lot to further badger us into making an unpalatable deal. This dealership needs to move into the 21st century. The days of false advertising, bait-and-switch, and waiting at the salesperson's desk while he repeatedly runs-off to talk to his manager, should have ended in the 80's. Evidently, there are still a few holdouts. These folks will never get any business from me.
Unprofessional Management - bummer12
I had called ahead to find out if I needed to make an appointment on Friday 12/29/17 to return my lease. They had said "not at all" and said that Marco would be there all day until 5pm. I arrived at 4pm with a freshly cleaned Sorrento so I could take pictures since the inspector couldn't be there that day for the lease return. I was met by the Manager Marc Ferrara stating that I could not return the vehicle since Marco was not there. He apparently slipped on ice and broke something, either a knee or back, the story changed. I had my 4 yr old with me and I had a new car waiting for me but had some plate issue pending. I also could not bring it Monday since they stated they did not have a human to do returns at that time. I told the manager how unacceptable it is to have only one person who knows how to do a return on a lease. Meanwhile the car insurance was transferred to the new vehicle. I let him know how angry I was and called the other dealership salesman to see if he could hold off, then suddenly, another person approached my car and said he could probably figure it out. I am so grateful for Mark Buttiglieri for helping me. He is one of the salesman at Kia. I am in shock that the Manager did not even know how to do it but came over and congratulated him for figuring it out. Mark even let me use his cell phone charger to charge my phone as I had left mine at home. I did not end up going back with another Kia due to being called "hunny" and "sweetheart" in a condescending tone by the other salespeople. Car buying being a woman is a challenge, now add a toddler and it's downright ridiculous. 2018 May it bring upon a new awareness that women are intelligent and deserve to be treated with respect at car dealerships across America.
Thee best - Oww2018cars
It was a very smooth easy process I had great support An service from staff especially my sales person Jean so I recommend going to KIA of Norwood
Terrible Service Desk Personnel - FRANKDIAZ3
Don't bother with this service department if you don't absolutely have to.
They are very unprofessional, rude and inconsistent on their level of service.
The management and service desk guys have changed over the last year a few times and now it's worst than ever.
I have questioned the level of service, which was not received well.
I have even been cursed at by the Service Desk person, JOE.
Joe's still working there!
Save yourself some aggravation and go to Quirk Kia or Kia of Somersworth if you can.
Remarkable experience! Gold Standard - Frosty01876
There are so many "Thank Yous" I owe this dealership! From Mary Carlo handling the email communications with professionalism and an attentiveness that made me feel guilty when I needed to re-schedule 2-3 times when I choose a closer dealership. To Pat the Sales Manager who showed and demonstrated a willingness to offer a great price and greeted my wife and I at the dealership and assured that the sales person new everything. Nick Webster the sales person who took us for the test drive and showed a level of knowledge about the vehicle the gave us the "WOW Factor" with the KIA. His guidance through the paperwork was painless. Nick's attention to detail and prepping a car we did not expect to drive home the same day. Finally Susan Mattero who dotted the I's and crossed the T's with the paper work and financing.
I drove a hour to get to this dealership and would absolutely do it again. The price quoted never changed... There was no running back and forth to the Sales manager. The professionalism, kindness and fluency of the entire process truely astounded me. WAGNER KIA of SHREWSBURY is the GOLD SATNDARD for what I wish all dealerships would strive to achieve.
DAVID CAMPBELL RUINED QUIRK - Quirks 12 time repeated customer but NO MORE
I could not believe my eyes while walking in Quirk Jeep today I seen the same "manager" who caused me to leave Quirk Kia 3 years ago. Due to this uneducated unprofessional inhumane disgusting no sales experienced "man" David Campbell a large heavy bald ugly creature I left Quirk Kia when he lied about a vehicle he was trying to sell to me. As if that wasn't enough he also raised his voice to me and all his sales man. He started with a fake smile and bad inappropriate jokes - especially when their are families-kids around!! Today I walk in Jeep hoping to buy 2 jeeps then my salesman brings David Campbell (who did not recognize me) again he talking out his rear with inappropriate jokes and his constant bragging. Then he has the nerve to ask about my personal life why I married a women out of my race. If it wasn't for my kids this "man" would've been in the worst position of his life but I can't blame him honestly I blame the owner Danie J Quirk who I happily have gave my business to for the past 20 years!!!
And all my friends and family have been recommend by me to quirk. I bought from Quirk Jeep after I left Kia but now I'm not going back not even returning my lease there. I was appalled I feel sorry for Quirk Jeep in Braintree they were honestly a good dealership now that is ruined any where this unqualified cancer David Campbell goes he will ruin with his big mouth, ego, unprofessionalism, inexperience, and mostly his racism. Sorry Mr Quirk you just ruined another dealership by putting Campbell there. No more kia nor more Jeep no more Quirk. FYI I'm in real estate too and I will let every customer know.
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Great People Sales and Service - JWS43
Great dealership people at Gervais are the best I go to 2 of their dealer ship. Fora in Ayer and Kia in Lowell. I recommend to any one looking for a Ford or Kia
Went in for a KIA recall - kyle lawrence
Went in to schedule my recall on my KIA forte, the guy refused to listen to anything I said. He kept trying to get me to buy a new car. Then when finally getting to the point of my visit he goes off on being in a lawsuit with Kia and refusing outright to perform the recall on my car.
Mike and Harold were outstanding they knew my situation... - rmiller0220
Mike and Harold were outstanding they knew my situation and picked out the perfect car for me and my family... The whole process was quick and painless... Harold is the best salesman i have ever meet in my 20 years of buying cars...
Total scam artists with a horrible service department - Carfan77
We're to start.....Dumpy dealership and I paid way to much and they totally ripped me off on my trade in and purchase of my 2014 Kia Cadenza. Then they claim that with there free oil changes they will clean your car. Worst cleaning job ever... every single time..... My five year old would do a better job at detailing but what made me completely pissed is that the service manger called me a liar in front of multiple sales people in the show room after accusing me of not ever changing the oil and then realized later that the idiots at the dealership had changed computer system and the maintenance history hadn't transferred over. I would never buy anything from ANY autoserv dealer but I totally would buy another Kia because the car has been great and have 30,000 miles and no problems except my autoserv experience
After visiting many of this dealers competition, we... - Dwizzle00001
After visiting many of this dealers competition, we stopped in to check out a Kia. Got to tell you, it was something that I really just wanted to check off my list. BUT, after meeting this staff this dealership went to the top of my list. We were treated great! Offered very affordable terms and our time was valuable. Great job to this crew!!! Well above and beyond any dealer in the area. Great friendly and comfortable environment.
Bonneville and Son Chrysler Dodge Jeep Ram
Sr. Sales Consultant