Thank you Awara & team - Heidi Q.
I have given this dealership 5 stars and if they offered more stars as bonus, I would give them those too. I just bought a CPO 2016 E350 from Awara and while I was there I genuinely enjoyed the conversation and felt like it wasn't all about the sale. I have bought cars before and felt like it was a sale. This didn't feel like JUST a transaction, it just felt like they were the right team to work with.
Awara was patient as I made him test drive & get keys for ~5 cars, to find the right car. They were all nice cars, but I was waiting for the one that I "HAD TO HAVE." Awara made this process relaxing and enjoyable, and went above and beyond to help answer any and all questions I had. I am very grateful for such a positive experience and that we could work together.
Also, a huge thank you to Phil as well for making me feel like I was not bothering anyone while Awara was working on the sale of my car with the managers. If you want to talk to a man well-traveled and a heart-felt guy, Phil is a great guy. He & Awara made me feel right at home.
Additionally, wrapping up the sale I was helped with the Business manager, Justin. He was kind enough to work through financing and explained the optional items available. He was helpful and not overwhelming when I was trying to understand what I was signing.
Lastly, but not least! Franco helped me as well to understand the intricacies of the car and to make sure I was comfortable. His patience actually blows me away. Walking me through step by step to make sure I knew how to use my car's navigation, radio, and even educated me about the importance of the red button for emergency use only. Thank you for your kindness & patience.
I could not say enough about this dealership. From beginning to end, I am so happy with all of the people I met. I will be servicing my vehicle there, just to make sure I can say hi to this amazing team.
Top Reviewed Specialists At This Dealership
Exceptional service experience - MBDriver
The service team at Herb Chamber's MB is exceptional. They are very attentive, communicative with a very high level of professionalism. They truly enhance the MB driving experience. Special call-out to the Saturday team, and Ian C. as my service rep.
Executive Sales/Fleet and Leasing
Purchasing my first Mercedes - kevin gallant
Carlos, I want to thank you for a great experience being a first time buyer at Mercedes-Benz. The first day I met you, you had the car cleaned and a plate on it ready for me to take it for a ride. Right then and there I knew this was something that I wanted. When my wife dropped me off to pick it up, you asked if she wanted to see it and she said yes. That was the highlight of the purchase with the silver cloth and the big red bow...presentation is everything and this certainly was. You kept me updated on all that was going on and I can honestly say it was the best experience purchasing a vehicle that I have ever had! Everyone at Mercedes was more than helpful. Fred's explanation about Mercedes, the background of the company itself and all the workings of my car gave me a better understanding of what I had just purchased.
Sales & Leasing Consultant
I've been buying my vehicles from Wagner for over 20 years - lhirbour
I am always delighted with Wagner Motors. My sales rep, Jamie Rodriguez is friendly, knowledgeable and made the process easy. I highly recommend Jamie Rodriguez to anyone looking for a new vehicle.
Fleet Account Manager, New/Used Sales
VIP Account Manager
I had great experience finding a certified M/B 350 station - usmc52
I told John McDowell what I wanted. He located the perfect year and model in great condition. With a trade in he was able to meet my financial budget. There was no pressure and he has spent loads of time with me explaining all the new systems. It was a pleasant experience.
Amazing Service - AMG CHRIS
These folks here at Smith always take care of our family we have coming here for years and will continue to bring business and receive amazing service.
Tim Daley - Sonia LaRock
I had the best experience ever buying my new GLC 300 from Tim Daley at Mercedes-Benz of Burlington! The whole experience was amazing and everyone involved was great! I will definitely recommend this dealership to everyone I know! Thank you for everything!
Oil change - Gary
The service was performed quickly and adequately.
Cost estimate on additional services needed were high so I deferred from having them
done at the dealership.
Unparalleled service experience - Padraig
Roger and the service department rill out the red carpet each and every time. I have had my Benz serviced twice and received a loaner car both times. On my second visit, the actual cost was lower than estimated because some work was. It necessary; that’s how honest they are. Highly recommend.
MB westwood dealer - Cargal
I purchased my MB from MB of westwood 7 yrs ago and from sales to service I have never been more satisfied with the integrity, professionalism and quality across the board every time.
Darren Young is the most reliable & professional service representative I have worked with in many years!
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