Great Service, Great Communications - Chuck B - Meredith
My visit to Irwin was driven by a grinding sound coming from the back of my 2012 Ford Edge (148,599 miles) so I expected the worst based on the mechanics' evaluation. Sure enough, not one but both rear bearings had failed. Bob, the service rep, kept me informed and during the visit I also got the latest oil change and four new fires, something I expected at this time. As the storm approached the mechanics were able to complete the work so that I had a storm-worth vehicle for Storm Quinn.
Chuck B - Meredith, NH
Do not lease a Ford from Best Ford! - Bestfordsucks
I leased my vehicle for 36 months. 28 months into the lease, I decided to trade my Ford in at and have the dealer purchase the vehicle. Ford motor credit gave me my pay off. Best Ford added $1,500 to my buy out because I was purchasing from a competitor. When I spoke to Darryl the sales manager he indicated this is a normal practice at Best Ford. I will never lease a Ford or purchase from Best Ford. They are more concerned about making a quick buck on the back end rather than earning a customer for life.
Best Sales Experience Ever!! - emtfd27
After searching for weeks for the perfect car and having 3 bought out from underneath us, we finally found the one. Sent in for the PFord price, Mike emailed me back in a matter of minutes. He advised the lowest price they will offer / take for the vehicle. After researching the current offers and financing available; I found out that I qualify for a $500 First Responder cash bonus. I advised Mike and it was easily worked into the financing. Over a matter of a few emails, we had the price, down payment and financing terms set. We arrived later that day to test drive the vehicle, which we absolutely fell in LOVE with. We signed the paper work and set up the delivery date. We test drove and signed the paperwork all within an hour. This was by far the easiest vehicle purchasing experience I've ever had. I'll be sure to email Mike the next time we're looking into purchasing another vehicle, and will be sure to send my friends and family here as well!