Very knowledgeable great sales associate Jenelle - Donnie
Jenelle goes way above just song you a car send you on expected weeks so you can understand your car more If you still don’t understand she will spend the time with you to demonstrate the options with you very good experience thank you so much Jenelle
Top Reviewed Specialists At This Dealership
Excellent - P&B
Pleasant experience getting a beautiful car. Learned a lot and sales personnel were very helpful. as always. Can't wait to show off the XTS.
General Sales Manager
They are the best around - Applepie#30
Best around great with people i was worried but they did everything they could to get me a car and they did just good people and very hard workers
Fantastic Buying Experience - Dave
We recently purchased our first Cadillac. August Blancas and the rest of the team were very professional and informative. It was a great experience! Thanks August!
Personal Sales Consultant
Great Experience - Carrie2
Adam was very helpful with showing how to operate the new car and OnStar. He was very knowledgeable. He took the time to explain everything and he helped to pair my phone.
Sales & Leasing Consultant
Car Shopping - Kaci Raelyn
I decided to checkout Gary Lang bc of its very large inventory and figured I would be able to find the pre owned vehicle I needed at a reasonable price. I was very surprised at how well all the vehicles I looked at were in such great condition. I’ve been to other dealers where it looked like they just threw a vehicle on the lot after being traded in without even detailing them. Every vehicle I looked at seemed to had new tires and shined almost like a new car. Needless to say I wasn’t let down and had a great salesman that wasn’t pushy and was very patient with me looking at several vehicles. Thanks Kevin Curtis at Gary Lang
New Escalade purchase from James Colella - Tdoran
James was an excellent salesman. He wasn’t pushy and very polite. Very knowledgeable. I’ve boughten 5 or 6 cars from motorwerks and I have never had a problem with sales staff or the service department. This is an excellent dealership.
Cadillac Sales Consultant
Excellent service. - RED3644@msncom
Great service. Not necessary to write 26 words. People will not want to respond if they have to write an essay. I'm always happy with the service.
New Vehicle Sales Manager
Sales & Leasing
Amazing service - amanda76
Karen was so helpful from beginning to end. She made us feel so comfortable working with her. Let's face it, buying a car can be a very intimidating experience, Karen made it so that we didn't feel that way at all. I dragged my husband to the dealership for my car while he was recovering from a pretty bad cold, Karen left while we were signing papers and brought back some cough syrup from the drug store for him after learning in a casual conversation what brand he was using at home. Totally above and beyond customer service if you ask me. Kodi was wonderful with our extended warranties and explaining exactly what was covered and what was not. I love this dealership and have become a lifelong client. Thank you Karen and Kodi!
Sales & Leasing Executive
Sale & Internet Executive
Cadillac Sales Specialist
Great experience - Sandra B
Luis was very helpful explaining my brand new Cadillac XT5. He awswer every question. He was very knowledgeable and has a very calm tone. Thanks!
wonderful experience - liz139
Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpful.
Car purchase experience! - Chicago Dennis
If your thinking about a purchasing a new or used I strongly suggest Shirey Cadillac in Oak Lawn, IL.
The staff is very friendly and very customer orientated.
Great custumer experience, very friendly - Jvallez23
Came to Cadillac of Naperville and was greeted right away very friendly place that knows how to make sure Their customers are appreciated and happy. I bought a used vehicle and they helped me make it happen. If anyone is looking for a vehicle new or used stop by Cadillac and talk to “coach”.
Happy Customer - miri_005
Wonderful service. My family worked with Mr. Fady Samhan and we was great, knowledgeable, helpful, and truly cared about our needs. Very satisfied! Would reccommend this location and Fady to others!
Awesome - TB
Very helpful team. Met my needs and then some. Extremely knowledgeable and friendly to work with. I am very pleased with the car, could not be more happier
Once you go Cadillac you never go back - Yannie
I was initially looking to purchase a crossover. I went back and forth between home and a certain dealership only to figure out that I just wasn’t satisfied with the vehicle and the whole “buying experience”. I felt like I would regret my decision later so I opted not to buy from that particular dealership. I continued looking and stumbled upon Cadillac. I wasn’t sold with the online ads but was definitely sold once I got there. The vehicle was everything I wanted with the price to match. Zero percent financing was an added bonus. And to top things off the sales manager (Ryan) was more than accommodating. I am more than pleased with my purchase.
Broke more then they fixed on my car. - Ryan Aydelott
The service department of this dealership is a joke, I'm having my car towed from there after they have failed to fix the car properly for the third time.
Each time they have had it, they break something else in the process. I'm not sure if this is a scam to keep getting more $$$ or what, needless to say I'm removing my car from their facility to have it repaired and all they work they claimed to do on it inspected as the shoddy workmanship performed by this dealer can't be trusted.
Mark the service manager, and Paul the service advisor could care less about customer satisfaction, perhaps they will care when the real boss asks the what happened when they have to respond to a court summons.
Yukon - Pdbyers66
Had a great experience thanks to Steve and Terry, they both went above and beyond to get me into the vehicle I wanted and lived up to their promises
Worst Customer Service Ever! - RWM
This company is an absolute joke! I took my car in with a check engine light on and they told me they could not fix the issue but charged me $150. When I called to complain they told me they would be glad to charge me another $150 to tell me nothing was wrong again . Still having the same issue as when I took car in the first time. I dealt with Tracy Walker who was a total xxx to my wife and I dealt with Robert Lang who was a total xxx to me. Very rude and disrespectful. I would NEVER use or recommend this dealership to anyone.
Incompetent, untrustworthy, just as sleazy as you'd expect - integritycounts
Nobody knows the left hand from the right. What a horrible experience. Customer service awful. You have to talk to 3-5 people before you can get any answers. They same the same repetitive sleazy car sales person lines and have no answers. If you choose to lie to my face during casual conversation - do you think I'd trust you to sell me a car? Nope. Not ever. No chance. Run folks, run away, Run!
Engine "ate itself" - Leanne19263
Engine light went on in my 2010 Cadillac SRX with 60,500 miles, have extended warranty. They fixed timing chain. Less than 4 weeks later engine making horrible knocking noise and died. Dealer called, said engine "ate itself" and they were going to give me a whole new engine. 3 weeks later (after no word) they are now going to rebuild my engine, not replace it. Oops, someone goofed up. At least they gave me a loaner, a Chevy Malibu, though they had no record of it because they offered me a loaner again just last week! Better business bureau will be hearing from me as well as facebook campaign. Stay away! Still don't have vehicle back!
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
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