quick and easy - riverview
needed a used car that was reliable but not overly expensive. Dave and Jay looked and found me something that fit my needs. thanks fellas
Top Reviewed Specialists At This Dealership
Sales Consultant/Toyota Manager
It was a good sale they want a little low on the trade-in bu - Arthur Davis
Heritage has a beautiful faculty and a great staff and the customer service it's very good I would highly recommend them to anyone thanks
Scott is awesome to work with - very thorough and profession - Stldave
Scott at Motowerks is a great guy to work with - super nice and engaging- easy to work with and I would recommend him to anyone
Cadillac Sales Consultant
Cadillac Sales Manager
Great place to do business. - EdwardWalker
Jimmy cares and makes it happen. Great dealer GM. Will continue to but cars here. Chris did a good job. Hes the one that got me in. I bought an 2018 terrain one year ago and just bought a 2019. Shout out to angel Torres as well, great guy. Mike in finance the best.
My Gary Lang Purchase - Rkcoop
Elijah was great to work with! He was knowledgeable & polite. We would recommend him to anyone looking for a vehicle. It was a pleasant experience!
Still up to their quality standards - ROBERTYONKER
Just came in for an oil change. Had appointment and handles with the usual courtesy and efficiency. Have never had a problem dealing with them.
General Sales Manager
Great buying experience - Steve430
This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support
His professionalism and demeanor are truly an asset to your organization.
And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
Sale & Internet Executive
Sales & Leasing Executive
Pre-Driven & Internet Sales Executive
Great experience - Sandra B
Luis was very helpful explaining my brand new Cadillac XT5. He awswer every question. He was very knowledgeable and has a very calm tone. Thanks!
Exceptional - 17jbrown
Very professional experience. My second lease through Jesse. I recommend family and friends to him and Arnie Bauer alike. He and Alyssa worked hard to make my deal happen.
Excellent Experience - Dave B.
It seems unusual purchasing a used Jeep at a Cadillac dealership, but Napleton had the vehicle we were looking for with very low mileage and a great price. Matthew Rau was excellent, straight-forward, and no pressure. The business transaction with Rachel Borizani was the best car-buying experience I've ever had. No pressure to add on anything, just an opportunity and our choice. Based on our experience, I would highly recommend Napleton Cadillac and their staff.
wonderful experience - liz139
Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpful.
Just a little water please? - Tina
Yesterday morning, 12-3-2018 my 82 year old Uncle's Cadillac broke down in the VA parking lot literally next door to Shirey Cadillac. It over-heated & leaked water on the ground. I went to help him out. We walked next door to Shirey's Service Dept. to ask them for some water to put in his radiator so we could get him home. THEY REFUSED!!! Claimed they didn't have a container to put the water in??? Said he would have to purchase a jug of antifreeze. Okay, he was willing to do that even though I was totally insulted & wanted to walk out. Guy at the parts counter got the antifreeze & then started to ask a lot of personal questions. We said why, we are paying cash. He said to sell it to us, he has to set up an account in the computer and needs all his personal information!! Wow!!!!!!! We walked out & had the car towed to another dealership. No offer of help in any way, shape or form. Not even a cup of water.
Had they been half-way courteous and/or helpful we would have had them fix it because of the convenience. I am insulted on how badly they treated us. What a bad experience!
Update. Well guess what? Just found out he needs to buy a new, used Caddy due to the very costly repairs required. We are going shopping tomorrow. Guess where we will NOT go? Shirey Cadillac lost a sale over a little bit of water. Yeah, I'm kinda happy right now.
Warranty work - tribefan
The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated.
Very professional and concerned as to why I were her . - hallo685
November 29-2018 I went to Napleton Cadillac for services notice they exercise their professionalism by respecting me as a customer and as a person.The service area very clean, waiting area clean also.I felt comfortable in the waiting area, the staff that I came in contact with very courtesy and polite . GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5th Cadillac purchased from this dealership! - Kathie 5
This is an excellent dealership with wonderful service with beautiful vehicles. I have worked with Paul Certa for years, he is the very best!! Love my new vehicle too!
Great Experience Overall - cavemanx2
Great experience with the service department. They are always helpful and very knowledgeable. Would definitely use again and be back to buy my next vehicle
Love Hawks - Tracey M
I bought a car in May 2018 and had great service from the salesman Brandon Miller to the finiance guy Joseph Khalil. I have had 2 oil changes and my tires rotated and had great service each time, about 1-1 1/2 hour wait which is not to bad.
Incompetent, untrustworthy, just as sleazy as you'd expect - integritycounts
Nobody knows the left hand from the right. What a horrible experience. Customer service awful. You have to talk to 3-5 people before you can get any answers. They same the same repetitive sleazy car sales person lines and have no answers. If you choose to lie to my face during casual conversation - do you think I'd trust you to sell me a car? Nope. Not ever. No chance. Run folks, run away, Run!
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
Broke more then they fixed on my car. - Ryan Aydelott
The service department of this dealership is a joke, I'm having my car towed from there after they have failed to fix the car properly for the third time.
Each time they have had it, they break something else in the process. I'm not sure if this is a scam to keep getting more $$$ or what, needless to say I'm removing my car from their facility to have it repaired and all they work they claimed to do on it inspected as the shoddy workmanship performed by this dealer can't be trusted.
Mark the service manager, and Paul the service advisor could care less about customer satisfaction, perhaps they will care when the real boss asks the what happened when they have to respond to a court summons.
Engine "ate itself" - Leanne19263
Engine light went on in my 2010 Cadillac SRX with 60,500 miles, have extended warranty. They fixed timing chain. Less than 4 weeks later engine making horrible knocking noise and died. Dealer called, said engine "ate itself" and they were going to give me a whole new engine. 3 weeks later (after no word) they are now going to rebuild my engine, not replace it. Oops, someone goofed up. At least they gave me a loaner, a Chevy Malibu, though they had no record of it because they offered me a loaner again just last week! Better business bureau will be hearing from me as well as facebook campaign. Stay away! Still don't have vehicle back!
Rizza Cadillac Buick GMC
Sales Manager / Internet Director
David Bruce Toyota Cadillac