Great - glenbob74
Knowledgeable courteous and concerned about my needs .would recommend to my friends and family. have taken our vehicle there since it was new have always been totally satisfied
Top Reviewed Specialists At This Dealership
New & Used Sales
Thank you Marquardt of Barrington - Diane
Salesman Adam was polite and respectful. He carefully answered my numerous questions via email before visiting Marquardt and also put together two estimates/financing on the vehicle I was interested in before coming out there. He reviewed Encore features with me and patiently explained the new car technology-so much to absorb! If I needed further assistance, Adam said to text, call or stop by the dealership for help. Great job Adam!
Dave, the Sales Manager, was a delight!
Deanna (at the front desk that day) was very easy to talk to and offered great dealership insight!
Frank White did an amazing job putting it all together and explaining the "ups and extras" thoroughly. I appreciated his honesty and straight forwardness.
It was a pleasure doing business with this dealership. Thank you all!
General Sales Manager
Gave me the deal of the Day! - Cch4054
Came to dealership not expecting to buy, just looking for a used vehicle and Mark Hoover showed me what i was interested in, but the price was too high. He was able to speak with his manager and they gave me a deal I couldn't refuse that was in my price range! Quick excellent service i would highly recommend!
Great Experience - Carrie2
Adam was very helpful with showing how to operate the new car and OnStar. He was very knowledgeable. He took the time to explain everything and he helped to pair my phone.
Sales & Leasing Consultant
Great. experience! - SarahL
I wish buying a car didn't take so long but, I couldn't have spent it in better company. Roger was so helpful and knowledgeable! I'm sure I tried his patience more than once. Roger couldn't have been nicer.! Great salesman, great car! Thank you!
BDC Assistant Manager
Customer friendly and fantastic service - Kris333
The service was awesome
The advisor for my appointment kept me informed through text constantly through the day
Never had to guess what was going on with my car and was treated so well- beyond pleased with choosing Gary Lang for service on our cars.
Great dealership - Npspsd
Nubia was very helpful and professional if your planning buy a car or truck ask for Nubia she help me with all my questions and she wait for me at the end of the purchased thank you Nubia
Easy and Pressure Free! - ccmadej
I had already viewed the car I wanted online before coming into the dealership. Dave Garza, my salesman, was very friendly right off the bat! Dave was able to provide me the information I desired regarding the car and worked diligently to get me a great deal! I didn't feel pressured or put on the spot, rather, I felt supported in making the best decision for me. As a result, I have the perfect car at a great price! Thanks, Dave!
New Vehicle Sales Manager
Sales & Leasing
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
Chris Lahey was fantastic to work with. - suvadvocate
Chris Lahey was fantastic to work with. He fully explained everything about the Envision, took us on a test drive, was very patient with us, was not pushy and did not high-pressure us. When we decided on the car, he came in on his day off to make the dealer trade, since Sullivan did not have the color we chose. Chris spent time with us, patiently explaining everything about the car since we were not familiar with all the new technology in today's cars (our car was 14 years old). We would highly recommend him to anyone who would be looking to purchase a Buick, or a used car off the lot.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Perfect 10 experience - Shahid
Jason made it very easy transaction, i had already done internet search on pricing from other dealerships We test drove Acadia, Jason offered a best no hassle pricing which was cheaper than all other quotes I had. We made the deal immediately.
Service department is also vey helpful, I recommend this dealership for GMC vehicles.
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Great Prices, People and Product. - jennyb73
We have been customers of Paul Sur for over 30 years. Would not go elsewhere. We bought one car from Team Chevy a couple of years ago...never again....
Go to Paul Sur they are by far the best!!
Amazing - Sexytazz
My sales rep tom made this experience a great one. He wasn't pushy and stuck to his word on everything. Thanks Tom for being so open and honest with me about everything
Great JOB Haggerty - jkonopko
My husband and I came in to look at and test drive a new GMC. Not only did we test drive vehicles, we purchased the GMC Acadia. Our Salesman Sam was very knowledgeable and completely honest with us. John the Finance Manager was able to complete the Deal with us! We are now the third family member with a GMC Acadia. Job well DONE Mike Haggerty to you and your staff. We look forward to keeping the new relationship with your dealership. Thanks Again, John & Janet Konopko
The salesman Chris Bradley - Tgray
Just when I had lost hope of getting financed for a vehicle due to my credit history Rogers Auto group came through with victory for me. Chris Bradley my salesman was extremely helpful and super professional in getting me into my 2015 Nissan Versa. The finance manager was great as well giving me a car note I can work with !!
Sales Team - buyermary
Everyone courteous and knowledgeable about vehicles. Cliff Spilkey, Sales Consultant, patient and willing to show and test ride vehicles interested in. Jeff Hett in finance fast and efficient. This is the 5th vehicle I have purchased from Courtesy Buick and would definitely recommend them.
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Service.m center - Lavakian
Thank you for the wonderful service. Keshia was so helpful and very kind! First person to see when you go in which was a welcoming feeling! I spoke to early prior to my visit and she explained everything for the day of which was exactly what I expected!
Tony was great to work with! He was very helpful and made my first visit to service center easy for me. He communicated with me over the situation of my car and was very thorough with what the technician noticed! Thank you for everything!
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
poor customer service - jojo
Monte has poor customer service skill and a bad attitude problem. I regret getting my car from that place. I will not recommend anyone there based on him alone. Refelction on management
Never known such a friendly Dealership' - Butch 70
My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman named Roy. He didn't seem like your ordinary salesman, so Friendly and no pressuure. We talked for awhile about what we were looking for. He showed us the exact car loaded. We drove it, in different situations. Next he showed us two more, all with different options. We were just looking today. One of them was what we wanted. I have bought over 25 vehicles in my 70yearsold. I had done my home work and knew what was a GOOD DEAL. He had been vary vary friendly. He came with an offer in the ball park.I have never bought a car when I had to. We talked and I gave a counter offer. He asked if there was anything else he could help me with. I said a hitch and a second door opener for may wife Linda. He said he would We talked some more, and instead of running back and forth asked if we wanted to talk to the owner. I have been with 2 salesmen at i time before. Martin introduced himself and still No pressure. He offered more to the deal. Still SO FRIENDLY. we talked as if we were FAMILY. Hours have passed and I was enjoying the dealing. I said I never bought a black vehicle because the show the dirt. Martin said he would give me free car wash for the rest of the yr..I knew that our last money offer was the best deal.I think we will be seeing a lot more of these two. Elmer and Linda Schutt
Excellent Service - Jerome and Kathleen Walton
Rich Tremmel is an outstanding service consultant and an extraordinary human being. My husband and I are active 76 years old and use our car daily to do our personal jobs and also to be of service to others. Our regular mechanic could not find our car's problem and recommended we buy a new one. The thought of a new car note was depressing, so we decided to take our car to a Buick dealership. Thankfully we chose the Best.....Howard Buick. Rich was welcoming, professional, efficient and explained the problem so we could understand. Our car needed a new alternator and there were a large number of wires corroded that needed cleaning. We have driven our car for three weeks now and not only is there no sign of the "old problem", our 2006 Buick runs like new. We highly recommend Howard Buick Service and specifically, Rich Tremmel.
Forever grateful, Jerome and Kathleen Walton
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
Yukon - Pdbyers66
Had a great experience thanks to Steve and Terry, they both went above and beyond to get me into the vehicle I wanted and lived up to their promises
DO NOT trust the night crew at this location - Joyful2018
Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy.
Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY!
The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update.
There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL!
Incompetent, untrustworthy, just as sleazy as you'd expect - integritycounts
Nobody knows the left hand from the right. What a horrible experience. Customer service awful. You have to talk to 3-5 people before you can get any answers. They same the same repetitive sleazy car sales person lines and have no answers. If you choose to lie to my face during casual conversation - do you think I'd trust you to sell me a car? Nope. Not ever. No chance. Run folks, run away, Run!
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
Gjovik Chevrolet Buick GMC, Inc.
Rizza Cadillac Buick GMC
Marquardt of Barrington Buick GMC
Bill Kay Buick GMC
Arnie Bauer Buick GMC Cadillac