Good Experience - Diane
Buying a car takes time, but Sullivan Buick made the experience as smooth as possible. I had done a lot of research (dealerships, prices, finance rates) before going into the dealership to check out the Encore. I had intended to check out two more auto makes but I took a test drive and liked the Encore. Price negotiations went smoothly. I chose to finance with a credit union, but financing discussions went normally. I decided to purchase that day because I felt I was being treated fairly.
Top Reviewed Specialists At This Dealership
General Sales Manager
Certified Sales Consultant
Great Experience!! - silverfox1
Thanks to Novi Cammarata, our salesperson, for a great car buying experience. The whole team made it an easy and non stressful event!! Thanks to Frank White and the pre-sale manager Mike Giorgi. There was no pressure and we highly recommend doing business with Marquardi of Barrington.
Easy buying experience! - Mags3312
The whole Gjovik team was helpful and very professional! They made my first car buying experience stress free. I would highly recommend using Gjovik for their next car.
Sales and Leasing Consultant
New & Used Sales
Test drive to contract signing was great. - Impala6
Thank you Gary Lang for always taking care of my vehicle needs for my business. I will continue to purchase vehicles for my business and personal from you guys.
Amazing from beggining to end - ddgalindo789
Not only did we find exactly what we wanted at an affordable price. They kept us informed the entire process so we were never confused on how anything would work. They were incredibly nice and extremely thorough. Continuously asked us if we needed anything to drink or eat
Sales & Leasing Consultant
Good service - Amy6490
Dealership was clean and eager for business. Unfortunately my visit lasted longer than expected. Nothing due to the compentencies of anyone at the store. It was a Saturday and they were backed up. My sales manager Mark was extremely empathetic to our wait. He was very attentive and worked very hard to get me into the payment and vehicle i wanted.
Pleasurable experience! A+ - Boxmaker1
I had the opportunity to work with Jesse on getting a used car. While we got off to a bit of a shaky start initially, upon my return visit these issues were resolved and I couldn’t be happier! It was a pleasure working with everyone at Arnie Bauer! Thank you Jesse and staff.
Straight to the point and pleasant purchase experience - LYU
Tom was working so hard on finding the right vehicle for the right price for me, he went above and beyond in getting the job done!
Got me into an Envision!!!! - GM Man Matt!!!
The team at Courtesy Buick GMC worked hard to get me into an Envision at a price point that was manageable for me. My salesman Cliff Spilky greeted me right away and was very enthusiastic on showing me an Envision. As a current GM employee, at another franchise, Phil Grant and Mark Oliver made to sure to give me the incentives I deserved. I appreciate that they treated me like a GM family member at the dealership, both parties had fun haggling. Phil Grant and the porter Javiar went above and beyond to make sure that my Envision was cleaned up nicely. If a Cadillac is not in your budget definitely check out Buick/GMC and you will be impressed with the quality you get for the $$$$$.
New Car Sales Manager
Awesome people - Pierre95
I was looking for a New Car. Sean was a big help and very pleasurable to work with. I couldn't be happier with my experience!
Product and Technology Specialist
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Perfect 10 experience - Shahid
Jason made it very easy transaction, i had already done internet search on pricing from other dealerships We test drove Acadia, Jason offered a best no hassle pricing which was cheaper than all other quotes I had. We made the deal immediately.
Service department is also vey helpful, I recommend this dealership for GMC vehicles.
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Great Prices, People and Product. - jennyb73
We have been customers of Paul Sur for over 30 years. Would not go elsewhere. We bought one car from Team Chevy a couple of years ago...never again....
Go to Paul Sur they are by far the best!!
New car - Kelly8760
Tom was asome he took his time to get the deal done my wife was very happy we got our new Buick oncore even though when I was working thank you
Great JOB Haggerty - jkonopko
My husband and I came in to look at and test drive a new GMC. Not only did we test drive vehicles, we purchased the GMC Acadia. Our Salesman Sam was very knowledgeable and completely honest with us. John the Finance Manager was able to complete the Deal with us! We are now the third family member with a GMC Acadia. Job well DONE Mike Haggerty to you and your staff. We look forward to keeping the new relationship with your dealership. Thanks Again, John & Janet Konopko
Great Car Buying Experience - Sharona
It's been 15 years since I last bought a vehicle. I was dreading a very stressful experience. Fortunately, I was pleasantly surprised by Walter's and Lorena's patience in helping me get the vehicle I wanted at a price I could afford. I never felt pressured to go outside my price range or to get a vehicle I didn't want. They made the car buying experience very pleasant. I hope they're around when I'm ready to buy my next vehicle!
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
poor customer service - jojo
Monte has poor customer service skill and a bad attitude problem. I regret getting my car from that place. I will not recommend anyone there based on him alone. Refelction on management
To date, my refundable refund has not been received. - Florence
I put down a refund of $ 1000 for a new car. The deal did not go through. The refund was requested on 5/31/18. To date, I have not received my refund.
bad experience bad service - mohammad 2017
i purchase a 2018 enclave after thy got me approved and i take the car home thy called me 3 Days later to till m the deal is cancelled and thy run my credit 12 times by many different banks my score Dropped 52 points in 3 days thy told me i have to bring the car back all what thy did for me after all thy said we sorry
Sevice department rip off - sparky24
My daughter took her Chevy in for repair, and they said she needed all new parts and they were burned out, We took it to another auto repair they said parts were fine , fixed a wire. This dealer tried to get $ 1150.00 off my daughter for parts that were in good working order. I believe they call it Fraud??No one could be that incompetent. Then tried to charge her $ 99. 00 for there lie of diagnosis.
Great dealership - Susan K Sullivan
Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this dealership to family and friends.
I chose to drive to Harvard to purchase my Buick Encore rather than go to the dealership in my home town of Rockford.
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
CUSTOMER BEWARE - Nancy F
You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service said I have a front light and flasher bulbs that were out. Luckily I refused the repair and took it to my mechanic that has worked on my cars for over 15 yrs. My mechanic immediately called to let me know that the light connector was "cutout" and the front light was not there. I guess Woody thought I would have them do the repair. They wanted to charge me $144 just for the 2 bulbs, not even mentioning the connector they cut out.
That would have gotten them another charge to illegally add to the bill. If Woody is cutting out parts to increase simple oil change charges what are they doing to people who have major repairs. There is no way you can know if they are purposely damaging parts or cutting them out to increase their charges. They cannot be trusted. Find another dealer.
Terrible experience! - Customer847
I scheduled an appointment via phone/Internet sales and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealership is almost 1.5 hrs away from my home.
I was greeted promptly upon walking in and guided to a salesman named Dan. He was very pleasant and in no way is my rating based on Dan. He was 5/5 stars.
After Dan and I talked for a minute, we went to take a look at the corvette. I asked if it's okay if Dan can test drive the car for me since I'm not the best manual driver, he said it was no problem. 3 minutes later the manager comes out and says we cannot test drive because it's not at least 40 degrees outside. It was 38degrees!!!!!!!
He was dead serious. Apparently you can't test drive sports cars below 40 degrees. IT WOULD HAVE BEEN NICE TO KNOW THIS WHEN I SCHEDULED THE APPOINTMENT BEFORE COMING TO LOOK AT THE CAR.
I find it extremely hard to believe they don't test drive sports cars in less than 40 degree whether. How do you expect to sell camaros, corvettes, Chevy SS and other performance chevys for about half the year in Chicago? Crazy thing, I didn't even care to test drive it myself. I asked the salesman to! I was NOT looking for a joyride. I'm not that kind of guy.
Classic dealership games. I was stereotyped 100%. Yes, I'm younger looking and I walked in with denim and a workout sweater. But, I was a ready, willing and able buyer. I felt so disrespected (by managers, not by Dan).
Unbelievable experience. Avoid them.
frustrated - Moody17
Love the vehicle, just had multiple issues since buying, with a leaky roof, break issues, and now a crap thermostat and the list is continuing. Would not reccomding to anyone.. unfortunately..
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
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