Great customer support - George Simpson
Rob did a great job in sales and Peter is the best Finance guy there is.
Romy is your personal concierge and will answer all questions and help you understand all the functions of your new vehicle. This team is always there to help you.
Top Reviewed Specialists At This Dealership
Best car buying experience i have had in 20 years. - 2011XKRJaguar
Just bought a 2011 Jaguar XKR Convertible from Land Rover Hoffman Estates from Patrick Lecinski and it was the easiest transaction that I have made in 20 years. From the first phone call to many follow up phone calls over 3 weeks, the deal was made, and it was easy no pressure. I bought the car based on the documentation they gave and there word on the condition as I was not going to come to the dealership to test drive as I live in New Hampshire and they are in Chicago and from all the interaction with Patrick and team answering question about condition and service of this vehicle they did everything I asked and more.
They are the most professional team that I have worked with I just wish they were local as I would buy from them every time. When the car arrived it perfect just as the pictures and description they gave.
This is a top-notch group and I would highly recommend them.
Just want to say thank you to Patrick Lecinski and James Russo you’re a great team.
Gary Sousa 12/04/18
Sales and Leasing Consultant
Laid Back and Easy - joeroyal
I was all set to buy a similar vehicle from another dealer who would not honor our agreed upon price. I saw that Bill Jacobs LandRover had the same vehicle (for more money) but went in anyway. Bottom line the salesperson (Brendon), the sales manager (Sam) and the gm (Jeremy) all worked with me on price. Yes.. I paid a little more but I got A LOT MORE. The whole process was easy and fun. These guys are the REAL DEAL. They say what they mean and mean what they say, don"t hesitate to give them a call.
Very welcoming and helpful - myles1010
This was my dream car I really didn’t think I was going to get but thanks to Richie he made my dream come true.. I would highly recommend this dealership
great experience - Audi Owner
Nick was a great salesman. He didn't push us and let me look and drive several cars.
Wasn't pushy like some deals were at other places.
He was also very patient explaining the Land Rover and Apple car play features.
AMAZING EXPERIENCE - DM
AT HOWARD ORLOFF WE GOT OUR BRAND NEW VOLVO XC 90, AND WE ENJOYED OUR EXPERIENCE. RALPH RIPPERT WAS VERY PROFESSIONAL AND EASY TO WORK WITH. HE HELPED US WITH EVERY QUESTION WE HAD AND MADE OUR PURCHASE EASIER.
Above and beyond - Colette
Ken did a great job getting my repairs done in a timely matter and went above and beyond making sure all was covered under warranty.
Hide your wallet! - anon
If I could give zero stars, I would. I've had several bad experiences with this dealership regarding my Range Rover. The first (which should have been the last) was when I was hit with a $125 bill just for putting my back license plate on. A few months later I went back to get the front plate put on (after several parking tickets for not having one) and asked if I would be charged an additional $125 for the front plate installment, at which point a different technician told me that installing plates was a free service. I took my car in a few weeks ago for the yearly tuneup and oil change, and was quoted nearly $500 for the service. Shocked, I questioned how an oil change could possibly be that much and insisted I didn't pay a fraction of that the year prior. I was told that prices had gone up (which was clearly due to the massive reno the dealership is currently undergoing). I ended up forgoing the tire rotation, a filter and the "test drive the technicians do to make sure the vehicle is free of rattles and whistles" to save myself a little over $200. Still, my total was $368. Myself and family have been Land Rover owners for over 25 years. So after speaking with my father, he said he would let me know what his yearly tune up and oil change cost would be as he was scheduled to take his in to his dealer the following week. His total -$158. BAD BUSINESS, point blank. My fathers dealer suggested I call Land Rover directly to file a complaint, which I will be doing. I will be using a different dealership from here on out, even if that means driving to Lake Bluff to use Knauz. Do yourself & wallet a favor and avoid this Land Rover dealership!!
Horrible shopping experience - RR3703
I arrived at the dealership ready to buy, and was interested in a Land Rover. After waiting for over 20 minutes, a man named JT finally emerged and seemed annoyed, as if I bothered him by asking for his assistance. On the test drive, there was awkward silence and tension in the vehicle. When I asked the price, JT quoted me a price that was $1,000.00 more than what it was listed for online. When I attempted to negotiate, JT became angry, and when I said I wasn't going to pay that price, he literally yelled at me, saying "I'M NOT ASKING YOU TO!" Having purchased 2 Land Rovers from that location several years ago when it was owned by Auto Nation, I was treated like royalty. The sales and service staff were outstanding. I had high hopes for my new buying experience, and couldn't be more disappointed. I have never been treated so rudely by a salesman, and will definitely take my business elsewhere.
Land Rover Lake Bluff