Wonderful experience - Greg333
I was extremely pleased with the manner this dealer responds to their customers. James is a wonderful example of their friendly, honest, professional, customer first attitude. This is my 2nd purchase from Motor Werks and the 6th for my family. They are the best.
Top Reviewed Specialists At This Dealership
Peter Polanski is an outstanding sale consultant - Mercedes-Benz
Peter was a helpful guide during our sales process. He helped us find a car that had to be customized in Germany and kept us fully abreast of the vehicle status. On the day we took possession he was extremely helpful and made the day a pleasant one all around.
Ask for Isaac Shamoon - Nothanks
Isaac took great care of us and will take great care if you too! He is worth asking for by name!! We will be back when we need our next car!
Sales & Leasing Consultant
Sales & Leasing Consultant
Customer service - Kim
I absolutely appreciate the friendly courteous and professionalism I received here. Thank you so Brandon, Tony B. and Tony T. I really really lovvvvvvve my new car. You guys truly took time and got me in car just ideal for me???
Euro Sales and Leasing
Euro Sales & Leasing Consultant
Really, really good experience. - amcclow
Piotr made the process really easy and stress free. I saw the car that I wanted online and called and made an appointment. There was a bit of a snafu with the car that first night -- it wasn't there. But it was my first experience with Piotr. He explained what happened and committed to call me first thing in the morning to get me an update. He called at 9:15 the next morning to let me know that the car was there and that I could come in anytime in the afternoon to take a test drive.
I dropped by later that day and started the buying process. Piotr and I took the car for a ride and I was pretty sure I wanted to buy it. But I had a problem -- I only had 20 minutes before I had to leave for the evening to get home for a personal commitment. Piotr was able to get everything setup so that I could sign the bill of sale and take the car home for the night and then come back the next day to finalize the paperwork. Piotr did everything that he could to get me out of there when I needed to leave BUT with the car that I wanted.
I stopped by the next day and finalized all paperwork. Kelly in finance was super nice, no pressure at all.
And before I left, Jose took about 45 minutes to explain all the features of the car to me. A really nice touch.
I look forward to buying my next car with Piotr -- which I don't think I've ever said before....look him up. He'll take good care of you.
Sales and Leasing Consultant
New car acquisition - Kendellcorp
Great service and easy to work with. We trust Mark and have purchased many vehicles from him. He found the car we wanted and made the sales process quick and easy
Mercedes-Benz Product Specialist
Smart Brand Manager
Great easy service - STEWSCHECHTER
From the moment that I drove my car in to the moment they returned my car they made everything easy as could be. I could not have asked or expected anything easier.
STAR Certified Sales/Leasing Consultant
Quick stop in for repair on my fuel door - Mrs E
Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems!
Sales & Leasing Advisor
Overall great experience - Robbee83
My experience at Napleton was great. Aj Wood gets 5 stars from me. Aj was understanding with everything, very friendly, and wasn’t pressuring me into getting anything. I told him where i wanted to be with my payments and they made it happen. I would Definitely recommend this dealership. All the staff were very friendly.
Best Service Advisor - Dalawaris
Brad has been both professional and thoughtful in managing our service experiences, with consistent updates and exceptional care of our vehicles. Thank you for everything!
New and Used Sales Representative
General Sales Manager
Very Good - Hamman
We purchased a GLS 550 Mercedes in December. The salesman Juan Estrada was very helpful and knowledgable. The manager Jeff DiSandro was also helpful. We had a issue with our GLS that we noticed after we left the dealership and Mr DiSandro said he would take care of it and he did. The service department was also very accommodating, giving me a loaner while they worked on my car.
Mercedes Benz of Wesmont is the best delearship - Buyerofmercedes
The finance team as well as the service department ran by James is second to noon. Jim Ficio is the best salesman. He pays attention to detail, customer needs and concerns. Jim Fico will explain the process as well as walk you thru. Buying a Mercedes was my best choice by far. I recommend Mercedes Benz of Wesmont for the best luxury car experience!!!
Charged for warranty diagnosis - Christy Zach
Charged me $175 to diagnose an issue covered under warranty. When I complained to GM heard a bunch of mumbo jumbo about lawsuits and he offered to make it up to me- with a ride when my car breaks down or a free car wash when it is closed. Bizarre....
Autohaus on Edens
Director of Finance
Mercedes-Benz of Hoffman Estates
Napleton Autowerks Bourbonnais
Mercedes-Benz of Chicago