EXCELLENT CUSTOMER SERVICE - pattyanne2003
NAPLETON LINCOLN GLENVIEW DEALERSHIP WAS AN EXCEPTIONAL EXPERIENCE. THE TEAM WAS PROFESSIONAL, COURTEOUS, PATIENT, DETAILED AND VERY INFORMATIVE. IT WAS A WONDERFUL EXPERIENCE AND WELL WORTH THE DRIVE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. IRA, MATT, NICK AND ESPECIALLY MIKE PUFFER WHO INTRODUCED ME TO THEM. I AM GRATEFUL TO MIKE PUFFER FOR A FABULOUS EXPERIENCE. THANK YOU NAPLETON!.
Top Reviewed Specialists At This Dealership
Purchase of Explorer Sport - Jart
Alex was very professional and knowledgeable and made our new purchase experience easy to complete. This dealership is not pushy and really want to help make your purchase quick and easy. The hospitality and friendliness makes you feel like family.
Knowledgeable, caring, trustworthy - MJ Silver
This is my 3rd Lincoln, ans it's the second one that Scott helped me with. He is friendly and easy to do business with. I can count him and I trust him.
Sales & Leasing
Best Sales experience - threejays09
Anita was a great help when I purchased my new MKC. She got me exactly what I asked for and kept me within my price range. She is Great. Thanks
Napleton car care - 1stcarown71
Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having have any complaints at all
Keep on truckin' - Ford Forever
We recently brought our F-150 to the service department for the 150000 service. We wanted belts, hoses, brakes, and the oil cooler / air conditioner serviced. Marv called us several times while the truck was being serviced to confirm if we wanted a particular item replaced. The work was done in a timely fashion at a reasonable price. We will be going back to Fieldhouse for future service work.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Time to trade - retired
I have dealt with Chris Micetich for a number of years,and a lot of vehicles.It;s like a Friday night poker game with the guys. That:s why we keep coming back.
Great - Aaron83
Great expierence and great customer service. They were very helpful from start to finish on the deal. And very informative. I would by another car from here
Friendly but a bit slow - Hsquared
The friendly and accommodating atmosphere of the dealership is good, but overall speed of service for something named Fast Lane is a little bit off. It took about 90 minutes for an oil change which I though should have been an hour. Although they apologized for the extra time, I hope next time will be better.
Passenger Airbag Inflator Replacement - Beals
Contacted service department regarding Ford recall 18S01
They handled my need in a very professional manner
Once replacement airbag became available they were able to schedule an appointment date to perform the service
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
Bull Valley Ford Inc
Napleton Lincoln Glenview