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Purchase of new vehicle - Krisalys
Bill Holden was not only knowledgeable and helpful, but extremely patient. He took the time to go over every individual package offered on the Expedition and how it would or would not be useful in our particular case. He took the time to find the right vehicle to match our needs, including color and price
and kept us updated as to when it would arrive and made arrangements to fit our schedules.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Replaced hi side for ac line - Jaymo
Great service and prompt turnover time... believe damage was done to a faulty accessory belt, that was stated by service to replace. I just wish that service would have stressed more importance and pushed me more to change instead of easily declining. But, great experience overall
Manager of Internet Sales
Dave Schurman - Moyer's new car Ford Edge
It was the best ever experience buying a new car. The salesman Dave Schurman treated us like family He was very patient, kind and answered our many questions. He made us feel comfortable and took much time explaining all the functions on the Ford. We will highly recommend your dealership to our family and friends. Thanks Nick and Bev Moyer.
Awesome Sales Woman!! - mkclove
Felicia Williams was awesome. She is very warm, personable and patient! She answered all questions and gave everything her utmost attention. Felicia explained in detail all of the bells and whistles included in/on my vehicle. My overall experience was superior! Thank you Felicia Williams. You're the best!
Happy customer - Coffeeguy
Great customer service, great staff. Janet was and has always been my sales person. I’ve recommended customers to her. I love the service department too.
Best sales and service! - Paul from Libertyville
Very patient salesman spent three afternoons with me looking at the Escape, Explorer and Edge. After twenty years driving an Explorer, Randy Coonce put me in EXACTLY the right vehicle for me. Two years later I am so happy with my Escape I felt that Buss Ford deserved a review.
Service is great also.
A great family business!
Danny is the nicest person that I have met. - Love my SHO
I notice that the Ford dealership has taken on a more comfortable and cleaner atmosphere . It was a real change from the years past. Keep up the good work!
"Service too slow" - William G
I purchased a Certified Pre-Owned 2016 Lincoln MKX AWD 4DR Select. Unfortunately, after 3 days I found out there are major defects on Panoramic Vista Roof (shaking) and Channel back-door hatch is leaking. Despite multiple follow-ups with Johnny, Michael of the Customer Service, Sales Manager and Matt Hasselquist, it took them one month and 10 days to repair the major defects on the vehicle. I called Johnny of the Service Dept. this morning (July 16) and he told me that the vehicle is ready for pick-up. However, while driving home with my wife from the Dealer's office this morning, we found out that the seatbelt adjuster on the passenger side is not working properly. So I have to go back again to the Service Department for this new issue.... William G
Had a great experience - Sam Dierdorff
This was my first car buying experience and Iggy was great. Offered me great cars for great prices and helped make buying a car less stressful. I would definitely buy another car from him again.
A wonderful company to purchase a Car - bluedog2
What a wonderful dealership who takes time to get to know you and your preferences. Enjoy the day and drive home my favorite car. Thanks
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!