questions on my 2018 cherokee trailer - Susan
The service rep Sandy is very knowledgeable. Anytime I go in and ask questions about my trailer, what I need now or in the future she goes out of her way to help me.
They only do the right thing when forced to - T. Beedle
My husband and I have recently purchased a 2018 travel trailer from what is now Phillips Rv(previously Brown and Brown). Initially, my review had been excellent, but after only one year the salesman we had dealt with and also the sales manager no longer work there. It seems that they no longer care that we bought a camper from them. They lost our license plates! Yes, that's right. Somehow, they managed to lose our plates and refuse to replace them. They want us to pay for their mistake. I am sorry to say that my once excellent review has turned very negative. High turnover and poor management leaves me with quite a bitter taste in my mouth. I have also filed a complaint with the BBB. Do not use this dealership. UPDATE: 9/16/18: They finally did the right thing. It's a shame we had to involve the BBB in order to get them to do the right thing however.
Very disappointed in the way service handled my insurance cl - Disappointed 2017
Was very disappointed in the way that service handled our insurance claim in the way they treated me and my wife while we were there and on the phone almost like we were second citizens because we didn't buy a camper there even though I bought two there in the past. When the work was all done I ask if they can roll out my awning so I can check to make sure it worked before I drove it home and I was told I would be charged another half an hour labor for that and that that was not their policy which in March of 2017 you put my steps on and you were more than happy to show me how they worked .So I will not be coming anymore to your facility because I was treated very unprofessional and practically had to argue about everything with your service people very disappointed I really liked you guys but will not come there ever again. And another thing I was told that why didn't I wait for my camper I told them I had to go to work so I basically was ridiculed for not sticking around and waiting for my camper which I picked up later on around 7 p.m.,