BEWARE IF YOUR FROM OUT OF TOWN!!!! - never again
well they are friendly enough but if your from out of town watch out!!!! My car was towed there, they tell me I need a water pump, so I say go ahead for about a $100.00 or so more then it would cost at home. It's suppose to be under $500.00. Then afterwards when I think I can go home they bring it out & it runs worse then it ever did. misfiring so bad the car shakes & then they tell me it needs more work but they don't know for sure if that will fix it but they will need another $1,300.00 on top of the almost $600.00 I already owe (what happened to under $500) this is with a $24.00 an hour discount, REALLY!! so instead I had it towed 140 miles back home to a mechanic I trust!
Well had my mechanic check it out they forgot to put 4 bolts, in 2 to the air pump & 2 to the bracket, vacuum line not hooked up on the air pump & also on the water pump the gaskets had way to MUCH permatex & was already ripping & if this wasn't enough the part they were trying to sell me was gonna be $500.00 if they could find it but remember it might not fix the problem well he was right about that, it didn't need that part & now it's running great so glad I had it towed home I sure wished I would have done it to begin with I would of saved $400.00 I think they ripped me off!!! I also noticed on their website all the comments were good really I wonder why they don't show the bad ones.
THIS IS A REBUTTAL TO THE ABOVE POST:
I would like to add that I did jump the gun a little bit, I had called quite a bit & asked for the owner I was sent to v/m & just hung up, so finally I left a mess. the owner c/b the next day & I was gone. Now the last 2 days I've left mess. & this morn. Jay c/b he was the gentlemen who drove me half the way back on 7/3/17 because I had no transportation & with it being the holiday, as I said before he was very friendly. the owner felt that I really didn't give him a chance to fix the problem which I guess I really didn't, I should of been on this a lot sooner but life is busy. Anyhow after talking w/ Jay it looks like we have came to an agreement. He assured me that they try to help people as much as they can & I don't think anybody else would of drove me half way back to Ft. Wayne & it did keep my grandson & me from being stranded.
a follow up to our agreement Well of course they try to cheat me again I told Ray I would agree to half of my money back which is around $280.00, so last week I get a check for $200.00 so instead of bad mouthing them this time I thought I would give the owner another chance so I called today & his words sometimes we just don't get what we want when it comes to an older car like yours & I have done all I can do. I think all he wanted was the bad review off his page & he also reminded me that he's been in business for 30 + years well what ever maybe they just try to rip off people from out of town! I like how they put not implying a warranty, but isn't this check proof of their guilt, thank goodness I called the credit card company again & they gave me more time Re: this matter. So let this be a lesson to you all, if you charge something on your credit cards you have 90 days to file a complaint & longer if you keep in touch with your credit card co.
SO OUT OF TOWNERS BEWARE OF THIS COMPANY!!!!!!!!
Excellent people do exist, they are working at Ray... - Jason8863
Excellent people do exist, they are working at Ray Chevrolet Suzuki, Fox Lake, IL. Tim Enzenbacher, works diligently,as well as surprisingly, to help his customer's, seeking a great vehicle for their daily commute. Tim never once gave up on helping me find the perfect, exact vehicle I wished to find. I needed something safe, reliable, and fair on fuel, and this was important, as my youngest is a St. Jude's Children's ReseRch Hospital cancer survivor. My son Jayden was in disbelief, when I showed up in the coolest, safest car. He said, "Daddy, then ran to the front of the car, and actually looked twice at it, asking, is this the car you had, I said, no, it is the same kind, but this time, it's going to be a safe even better car than the last vehicle. Tim, if you are reading this,"Thank You!", and Thank You Mr.Joeseph Nash!. You are considered exceptionaly, kind, people. You were able to make happen what other dealerships either could not do, or just didn't want to. You guys are proof, that there is always a way. God Bless
Had my 2008 XL7 engine replaced due to a bad oil filter... - Donna Dattilo
Had my 2008 XL7 engine replaced due to a bad oil filter from an aftermarket oil change business.
After them having my car for 44 days, (it took two weeks for the engine to be sent from California (I’m in Illinois?) and then they broke a bolt and we had to wait an additional 2 weeks for another engine to be delivered) they agreed to pick up $780.00 out of the $1000.00 rental fee after paying $10,000.00 (that’s correct) for a new engine.
Well 60 days later on my Chase bill is the charge of $780.00. Called Enterprise and they told me that Elmhurst Suzuki never paid the bill that they agreed to, and now they are out of business.
Suzuki’s home office told us that each dealership is independently owned and will not do a thing for us. ? Although the broken parts were caused by the service center.
I will never purchase another Suzuki and once I pay my payment off more, it’s going down the road to some other sucker!!!
If I can find the owner, I will put a small claims suite against him.
I found my entire time with the Experience Suzuki... - 523susie325
I found my entire time with the Experience Suzuki Dealership, "Par Excellence!"
Jake Lambert was absolutely the best sales person I have ever dealt with - One of a Kind!
From the start, his friendly manner put me totally at ease. He was very thorough and knowledgeable in his explanation of the vehicle purchase, as well as the vehicle's features. No question I had was left unanswered.
Over all, I was very pleased and more than satisfied with my purchase, and would highly recommend this Dealership! Truly, it was an unusual "Experience!"