Excellent Customer Service - 5 champs
Ryan service manager was engaged in making sure I knew exactly what was going on with my vehicle. He talked a lot about his team and their commitment. The customer service exceeds any other dealer I have delt with. I was also impressed that Mitchell Axelrod took the time to call and let me know Ryan had been off and that Ryan would call me when he returned. My older vehicle was not an easy fix but they did a great job. I will recommend Axelrod Buick to my friends.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Certified Pre Owned Sales Professional
Buick Specialist Sales Consultant
Shopping for a new car - KB52
My wife and I were out scouting for a new car for me. We really had no intentions of buying anything that day, we were just trying to get ideas. We happened upon Brandon Beck who took the time to get us some ideas in the price range we were looking along with helping us decide a lease would be a better way to go with the budget we we're setting. He took us on and test drive and was informative and courteous through out the whole process. AJ in finance also couldn't have been more pleasant and helpful to deal with. Overall we were very satisfied with how we were treated at Jay. Something we couldn't say in our past car dealings.
Assistant Sales Manager
Very helpful and friendly - EzraBridger
Went in for a test drive of a Volt, and the sales staff was very helpful. They were able to answer all of my questions. They were knowledgeable about the car, and what they didn't know they were able to figure out in house between them and the service staff.
Excellent in every way - Thesnyders2017
Josh Martin was fantastic to work with. We will continue to do business with both purchasing our vehicles and servicing them at Chuck Nicholson in Millersburg. In my previous career I had worked in the car business, which tends to make me highly critical at any dealer. I am extremely impressed with every aspect of this dealership. Great people, definitely recommend to all.
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Body Shop repair from deer collision - Subiru
Collision Repair at Body Shop, good work, was done on time, friendly staff, easy scheduling. Lifetime guarantee on work and parts through insurance company. They cleaned the exterior and interior of the vehicle. Changed oil on request, replaced wiper blades and air filter on inspection and kept us updated on the service and repairs.
Ford to Chevy and happy. - BigE
After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!
Second vehicle from Joyce - chris75
Love the service throughout Joyce Buick/GMC. This is my second purchase from there and I will continue to buy from them for years to come.
Poor Customer Service - Mel
We had purchased/leased business vehicles and personal vehicles from Lavery in the past and had good experiences. It's unfortunate that the Lavery family has a business manager using unprofessional methods which is opposite of the way we had been treated in the past.
In order to have loyal customers, you must be loyal to them as well. It's unfortunate they'll never know the amount of business lost over a poor decision from a person going against the old Lavery Family Values.
It's disturbing that my story is just like the last person's review from February. After negotiating the vehicle price to a point where both of us were comfortable, they sold the vehicle out from under us. Even after we offered to put a deposit down until we could make it to the dealership.
Their story changes. Called in after they said someone else purchased. The salesperson said "The vehicle was on the lot and still available".
We should have called Mr. Lavery when this happened, but thought this would be more effective.
Used car - Eld
Honda pilotthis car did not exist, and the dealership deceived. then this car in another dealership, then the owner left on her car. in the end they said that they were sold, but they did not know. complete fraud.the saleswoman was very nice. all the information she brought from the manager
Car buying made easy - JimS
Bought my last Denali Terrain in 2015 from Matt Emrick and this year we turned it in and got a 2017 Denali Acadia. Matt always makes it so easy. Matt has turned out to be one of our best friends. Matt will do anything he can to get the car you want.
Honestly I could not be happier - larry1327
Everyone I came in contact with was great. This is the fourth vehicle I’ve bought from Lambert and each time the buying experience went well. Could not be happier
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
Steve Richards has always done me a great job - Marc's rides 54
Steve has always got me the best deal we possibly could in the last three vehicles I've done for me and my wife so far.
Waste of my time. - Angry Jack
A few months ago I bought a car from VavDevere and all was good. Now I am looking to buy a car for my kids. VanDevere advertised a 2007 PT Cruiser on Auto trader. So, I called their Akron Buick location to see if the car was available and if I would be able to drive it. I talked with two people, Lori and Randy, I asked both the same questions what can you tell me about the car and can I test drive it. They both replied with a no problem. So, I made an appointment for a test drive. However, once I was there for the test drive, Dave another sales manager. Said that that car was not safety checked and could not be test driven. He sent me across the street with a sales person to look at the car and see if it was a, what they kept referring to as a Craigs List Car. As it turns out it was a Craigs List Car and I could not test drive it. It was a waste of my time. Who buys a car without a test drive. It is because of this dishonesty, I will not buy a car from them again. Not only this car but any other purchase I may have in the future. It was a waste of my time.
Body shop repair - Bob55
This dealership went above and beyond when they repaired my car. When I picked it up the repairs were incredible. And they detailed the whole car inside and out. Quality Service and would recommend them to everyone
Great experience - Rebecca
We had a great experience at Medina Auto Mall and our salesperson Sam. He was very responsive via texting and calling. We did not feel pressured or pushed into a decision. We would absolutely go back in the future!
Over and beyond - That girl
Bill Harris dealership in Ashland ohio is the best dealership I have ever visit and I have been visitiing dealerships for over two months looking for the right vehicle. It took 50 miles to find my fit. Truly amazed with Scott Harris wonderful personality and Nate Bowles excellent salesmanship who went over and beyond for me. I was completely sold with the attitude that was being displayed “WE GOTCHA”. Everything I requested they came back with an option or a solution. I have the Philosophy “if you are a solution-to someone or something “ you will always be needed. I definitely need a Nate Bowles and Scott Harris phenomenal people skills that shouts and demonstrates they really care. I thank GOD for you. You had to be Heaven sent. I will purchase again and will be spreading the good news to all the people I know. Thanks guys for giving me the keys to the ignition so I can go steer others into your LOT.😝. Too all go buy a vehicle from here.
All around bad experience - Tom5555
Sales staff is unhelpful, and give quotes that they do not honor.
Was looking to purchase a 2016 Chevy Silverado from this dealership so went to see the truck, unfortunately a salesman told us the price was not negotiable. One week later the price was reduced by ~$1,000. Now interested in buying, we worked with a different salesman who told us that he could lower the price even further and gave us a verbal quote. The appraisal on our trade in was near the lowest price for the worst condition according to KBB. Nonetheless, we were prepared to buy the truck on the spot at the verbally quoted price. Then, the salesman told us that his manager would not let him sell it at the price he gave us. Additionally, in a follow-up phone call he insulted our trade-in vehicle and said he was already doing us a favor with the appraisal value. Would not even look at this dealership again.
Cheaters and liars - Victom
Bunch of liars that will do and say anything to sell a vehicle but as soon as you sign they don't care anymore!! DONT BUY FROM THEM
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
All the guys were great. Very helpful and understanding.... - Barbiebats
All the guys were great. Very helpful and understanding. Showed me diff option, etc. treated me like I mattered. Gave me the best pricing and were super friendly.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Axelrod Buick GMC