Love my new Fusion Hybrid - rtw68
After my previous Ford Fusion was totaled in an accident, they were able to get me into another Fusion (this time a Hybrid) quickly and smoothly.
Since this was my third purchase experience with Klaben, I have been continually impressed with the whole process from beginning to end. Highly recommended!
recall repair - dwmouse
I took my F150 in for a safety recall and the dealership got my truck in the next day. I was told how long it would take and I picked it up when it was promised. The work was done well and they took good care of my vehicle.
Top Reviewed Specialists At This Dealership
Easy and excellent - Allyson E
Easy and excellent experience dealing with all the guys at Sarchione! Highly recommend for anyone shopping for a new vehicle and will continue to shop here!
Great buying experience ! - SUV shopper
What a pleasant surprise: a dealership that was focused on the customer to do a deal. Dakota was an extremely knowledgeable, hard working , and pleasant salesman. It took me three months to finalize this Ford Escape as I was shopping around for the best deal. They really tried to close this sale and Dakota and his sales manager , Darrell , blew the competition out of the water. They did what they had to do to close this sale.
Their commercials are true: you get a better deal out in the country.
I highly recommend this Ford car store to any customer wanting a great buying experience.
Service Center - lluxemburg
Great Service Center. They do great work in a timely manner. Pricing is a little high. Estimates given are always on the high side for my budget. Too bad there isn't an appreciation program for long term faithful customers.
Looking for a new car - Cindy50
We went to the dealership looking at a particular car and actually bought something different that works out better. The sales team were very easy to work with and offered great suggestions. Will definitely recommend them to others.
Internet Sales Manager
Turned my frown upside down - Shaydaddy
I am grateful that they helped me get a car Denzel was very through and kind. The others were tonjsit for got their names though.
Satisfied with the experience. - John Phipps
This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far.
Purchased a replacement vehicle - Katb_70
I was shopping for a replacement vehicle due to a recent total loss. The Auto Nation entire team took such amazing care of me and went above and beyond to insure that all documents were in place. At no time at all, I was driving away in my new Fusion. I am very grateful to all involved who made this experience a positive one! Thank you all so much for caring for me like family!
Service Sells... - Fox Fanily
Sales sells the first, Service sells the rest...that's an old saying around dealerships and it still holds true today...that's why we buy from Donley Ford - their service department.
Best service anywhere! - 52marty
Best most reliable ford dealer I have ever worked with. Never sells you more than you need, but tells you what to expect in the future. I send all my family and friends to Elyria Ford, the only Ford dealer I trust in the area!
Great Communication - Alicia Phillips
I had warranty work done on my '14 Fiesta. They did an excellent job communicating any issues that came up. Every step of the way I felt very informed and I knew what to expect. I will be returning for any future repairs I may need.
Friendly knowledgeable service - Jerry8748
Outstanding service department lead by manager Chuck Kepich. They always take time to listen to the issues involved and then explain the plan to make the needed repairs.
Good service department - Darlene Rohm
Took my 2017 Toyota Tacoma for a recall check , 10 minutes later all done truck completely checked over. Thankfully my truck didn't have the recall problems.
Awesome - Lindenberger
I would like to give Paul Misch a huge thank you for helping me get a new car. There was other dealerships around me that told me that they could not help. So thankful for Paul Misch for all that he did to get me out of the car I was in.
Absolutely wonderful - Peggy2018
I give Matthews Ford-Lincoln an absolutely wonder experience because it was great. My sales guy, Jason Roth, was wonderful. He took a lot of time with me to make sure I had the right EcoSport that suited all my needs. Warm and friendly and had the knowledge I needed to choose the right one. Once I decided, Jason made sure he found the right color for me because they didn't have it on the lot. When I went to pick it up, he made sure it was spotless, especially the windows!!!! He went through all the features with me and a couple twice just to make sure I was comfortable with it.
He's the best!!!!!
Waste of Time - frustrated customer
I have never been more disappointed in the service we received from a car dealership than what we experienced this afternoon at Montrose Ford in Fairlawn. After calling to confirm an Infiniti QX60 was available, we were told to come in and meet with Chris to check out the car and take it for a test drive. We drove 30 minutes out of our way only to arrive and find out that the car was not even at the dealership and had been taken to be detailed at 9 a.m. that morning. I actually thought the salesman was joking at first. Why would they tell us at 2:30 p.m. that the car was there and to come on in? And, when the car wasn't there, how convenient that the salesman asked us if we wanted to test drive a QX70, not even close to what we were interested in buying. I'm insulted by the service and shocked that somehow this dealership continues to be in business. Everywhere you look at the dealership, there is a sign about their 5 star service. What a joke. It's a 0 star rating from this customer.
Always a fair deal. - RichDF150
Me and my wife have purchased many vehicles from Al Spitzer Ford, and it is always a professional, stress free environment. This shows from the sales floor to the finance department to the service department. Because of this we will continue to include Spitzer Ford in future vehicle searches. Tex Welch was my latest sales associate and put me in an F150 that met my needs both in package and price. As always, Brett Gander in finance was very professional and made sure the numbers worked. We all want to walk away from a dealership thinking we “got a steal”, but one thing I know from experience is that when you leave Spitzer Ford, you know you received honest fair deal.
Service - Myford
Their service center is top notch the work is high-quality and the turnaround time is very low I bought the car from there but services what keeps me going back
New Exporer Lease - Rick D
Javier and Matt and Justin were very professional and handled my delivery in an efficient and timely manner. I would recommend Classic Ford to other friends and family.
POOR FORD SUPPLY ISSUES - bhndyman
To whom it may concern,, We are ford an Mercury owners an when I say that we have 2 Mustangs. an a Mercury Mainer, F150, All our kids are driving Fords,
So I'm a lil Upset when you get a xxx F-150 that seem to be in the shop more then on the Highway!!! This time is more Electronics going bad an I just got it back from so they say Other electronic issues,,!!!! this tim is the Radio last time a circuit card to operate this system,after several complaint during my warranted time line this was Band aided an told it was good to go, so now the Warranty is gone all of a sudden it needs 800.00 parts Not covered by Extended Warranty,??? GO FIGURE,,No Back to my reason for writing this COMPLAINT!!! I My truck was dropped off on October 24th for these Items GPS locking up, Dash going Blank like all the other times, Sirius radio cutting in an out, Cell phone disconnecting!!! SO first day not done diagnosing!! second Day needs a Radio will order an take 5 days!! WOW Ford Cannot get parts to a dealer ship in 5 Days,,SAD!!! Now after a week I'm told They will not have the Part for 3 to 4 weeks do to back-order??? xxx my part was ordered a week ago!!! How can FORD have a Vendor that cannot deliver parts in 72 hours in today's world..this is Utter xxxxxxxx an I am not a happy camper!!!
Friendly and excellent service. - kc8kix
on time service, friendly staff. would recommend spitzer to all my friends looking for a ford. Have dealt with dave and zack and they are both well versed on the cars they sell.
wonderful - ricky diehl
Rick diehl was soooooo awesome,,what an experiance I will go back again and again and again They really know there stuff there Going to tell all of my friends
Had my Mustang serviced - Chuck A
Very happy how I am treated. I have all my service done here for the past 15 years. Great people. Great place. Highly Recommend this place
Car Issues and just got tags!!! - MICHAEL K MARVILLE JR
While the sales transaction with Sales Rep Austin Landis went smooth, the response to my service issues was quite the opposite. I just purchased the car, got tags last week and already have squealing at the front end. I was advised to "simply call service." To already be having a serpentine belt issues with potentially bad idler or crank shaft pulleys is ridiculous. Car has 69k on it and I even purchased the extended power train warranty!!
This is something I plan to share with anyone that asks how my purchase experience was. I hope they don't have this type of response. After purchasing from a dealer of this size and caliber, you should not need to be back in a service bay less than 45 days of purchase, new or used!!!
Was a great experience. - EBIII
Met with the New Service Manager to review preventative maintenance for my car. He set me up with a Service Rep and Maintenance person to work on my car. We are now sitting up service that needs to be done based on the miles of the car. I am really pleased with the service so far and look forward to the future working with them to maintain my car.
Park Ford Service Department - deborah
We had an issue with my husbands 2008 f-150 which was rather expensive. Jeff (the service manager) talked to us and worked out the problems with a very polite, pleasant and professional manner. I have had some bad experiences with other Ford dealers and I was pleasantly surprised to find a dealership (especially the service dept) that really talked to us and helped us get the truck fixed. I dont give recommendations very often, but I would definitely recommend Park Ford Service Dept to anyone who needs work done by fair people !
Rude sales - DannyIsARichard
Tried to deal with Danny at this dealer via internet. He didn't want to negotiate on price of the sticker. I told him good luck and moved on. Now I keep getting passive/aggressive, and harassing emails.
2018 Ford F-150 - mekalek
Had the best experience purchasing a new vehicle that I have ever had. I normally despise the entire process but was pleasantly surprised by this purchase. From the time I walked in the door, to driving home in my new truck, it was the most stress-free experience I have ever had at a dealership. My salesman, Lorenzo Martino was able to listen to what I wanted and made it happen. I was able to get out of my prior lease a few months early and go home with a great deal on a newer model truck. I would highly recommend Liberty, and Lorenzo in particular, to anyone looking to purchase a new vehicle.
Untrustworthy! - Concerned Consumer!
Very untrustworthy for having vehicle ready for date promised. Not only was the date wrong but in some cases work was not even started! Misdiagnosed the problem and asking for more money to resolve it over and over.
One day was on hold for over 30 minutes only to find service department was not staffed that morning! Promised an amount to buy back my car and when I went to make the deal pulled out and said they did not want my car...Even though they had inspected it a few days earlier! Do not shop here!. Not trustworthy!!
Bought two new cars here several years ago. Never again! Untrustworthy!
Financial Services Manager
Klaben Ford Lincoln
Sales & Leasing Consultant