Customer who used this dealership for several years - Edward
Infiniti is a great car. The service that I received over the years from this dealership has help me to enjoy all the features of this fine automobile.
Purchased used Toyota - Lisa1234
Very dissatisfied with Infiniti of Akron!! They were very dishonest! I purchased a vehicle after being told a problem, which they said was an easy fix, had been taken care of only to find out that it wasn't! I guess I should not have taken their word, lesson learned! After trying to call the salesperson, only to get his voicemail, I called his supervisor. His fix was for me to take it to a Toyota dealer. After spending that much money and having to take the vehicle someplace the next day to be fixed was ridiculous!! I am not one to write reviews but this experience was very upsetting. I never did get a call from the salesperson or a call back from his supervisor checking to make sure the problem had been fixed, which to me is very poor service. Buyers Beware!!!
Bad Service/ Used Cars - Michelle54
I bought a BMW from a sales person name Mark on Jan 26, 2018. I told Mark I couldn’t buy the car because the engine light was. The Finance guy Thomas Harter promised that he would fix the car. I bought the car & an platinum extended warranty. My engine light came back on in March at that time I had the car for little over a month- I paid for the service & the $200 deductible then at end of April beginning of May my car was back in the shop. I called Tom, he never called me back so I went to the dealer & I explained what was wrong with car and that the part wasn’t covered under the warranty -he told me it should be covered & he would make!some calls & call in favors. He never called me back. I called him and he said it was nothing he can do. I paid $725.00 to get my car fix. Now my car is in the shop again and there so much wrong with the car the warranty may not even covered the parts due to water getting . I ask Tom Harter back in May if I could trade in the car or get my money back . He said with the problems that your having I could probably give you $19.,000 which would be crazy - that would put me $10,000 upside down. All I want is reliable car / truck or my money back I don’t have a way to work & im paying a car note. Don’t buy a car here because they just want to make a sale. They don’t care about the consumers