Still in disbelief - dtw
Klaben has been my go-to dealership for probably the last 20 years for all my leasing needs. The staff at each location has always been curtious and helpful. Recently, I took my second-hand car in for 2 recall items, "the works" and an estimate on fixing the windshield washer unit. I was in disbelief when I was charged an hour of labor for an estimate on the windshield washer unit. What happened that Klaben found it necessary to start gouging customers when providing an estimate?
Everything was great! Service and the service crew! We wil - dfswinderman
Got us in quickly and did everything we needed !! It was raining and instead of being the car around they left me get in, in the garage!
Top Reviewed Specialists At This Dealership
Blessings! - Cnich
It was such a pleasure to work with with Mike. I am extremely pleased with the vehicle I received. He was patient, understanding and over all THE best. Ive been to many dealership but this was my BEST experience. I am so grateful for Mike. I have been sharing his information since I left the dealership!
Thank you so much Mike and staff.
Used Car Sales
New Car Sales
Satisfied with the experience. - John Phipps
This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far.
Service Sells... - Fox Fanily
Sales sells the first, Service sells the rest...that's an old saying around dealerships and it still holds true today...that's why we buy from Donley Ford - their service department.
Painless, hassel free, Knowledgable staff. - koolrayz
Easy to work with, sold me the car I wanted at the price I wanted to pay. Fast and informative experience. They explained the vehicle and introduced me to the service manager. Numerous follow up calls making sure everything was okay with the car and my experience.
Absolutely wonderful - Peggy2018
I give Matthews Ford-Lincoln an absolutely wonder experience because it was great. My sales guy, Jason Roth, was wonderful. He took a lot of time with me to make sure I had the right EcoSport that suited all my needs. Warm and friendly and had the knowledge I needed to choose the right one. Once I decided, Jason made sure he found the right color for me because they didn't have it on the lot. When I went to pick it up, he made sure it was spotless, especially the windows!!!! He went through all the features with me and a couple twice just to make sure I was comfortable with it.
He's the best!!!!!
POOR FORD SUPPLY ISSUES - bhndyman
To whom it may concern,, We are ford an Mercury owners an when I say that we have 2 Mustangs. an a Mercury Mainer, F150, All our kids are driving Fords,
So I'm a lil Upset when you get a xxx F-150 that seem to be in the shop more then on the Highway!!! This time is more Electronics going bad an I just got it back from so they say Other electronic issues,,!!!! this tim is the Radio last time a circuit card to operate this system,after several complaint during my warranted time line this was Band aided an told it was good to go, so now the Warranty is gone all of a sudden it needs 800.00 parts Not covered by Extended Warranty,??? GO FIGURE,,No Back to my reason for writing this COMPLAINT!!! I My truck was dropped off on October 24th for these Items GPS locking up, Dash going Blank like all the other times, Sirius radio cutting in an out, Cell phone disconnecting!!! SO first day not done diagnosing!! second Day needs a Radio will order an take 5 days!! WOW Ford Cannot get parts to a dealer ship in 5 Days,,SAD!!! Now after a week I'm told They will not have the Part for 3 to 4 weeks do to back-order??? xxx my part was ordered a week ago!!! How can FORD have a Vendor that cannot deliver parts in 72 hours in today's world..this is Utter xxxxxxxx an I am not a happy camper!!!
Great service - Gl1008
Brought a used car for my son. They could not have been anymore helpful . They went above and beyond to make sure I was satisfied
great choice - monkeyman44089andkelly
they will work with you to find a car to fit your budget. guarantee that you'll walk out very satisfied. i know that we did. you can't go wrong by making a great choice.
Liberty Ford Rocks! - gpbender
Purchased a preowned 2015 Nissan Sentra with very low miles and priced great. Carfax was available to review. We live about an 1-1/2 hours away. Talked with Alex Stanley over the phone and he was able to make a deal with us on our trade in. They held the car for 4 days till we were able to make it in. No disappointment here. The car was out front waiting on us to test drive. It was clean and ready to roll. Brandon Brady helped us with the test drive and paperwork. Very patient and helpful with all of our questions. Super pleased with the attention to detail throughout the process. Highly recommended. Very easy to deal with. See Alex Stanley or Brandon Brady and you won't be disappointed. These guys are great.
Expensive repair, problem not even fixed after 10 days. - james
Took Piaggio scooter in for repair, it had under 100 miles on it. Ten days later they said it was repaired, $ 175.00 in labor, they said they cleaned carborater real good.Drove my scooter home that day and the next day it would not start! Called dealership and they said maybe needs a new carborater, they will pick scooter the next day and give me a price on a new carborator. No one ever called me back and no one picked up the scooter, what a joke, piss poor way to run a business
Financial Services Manager
Klaben Ford Lincoln
Sales & Leasing Consultant