Fast answers! - Feliciamichelle
I went to the Mitsubishi in massilion for over 8 months with no answers to what was wrong with my car. Massilion was a joke. Came to spitzer autoworld in sheffield and they hooked me yp with a rental car the same day and fixed my car within house! Amazing fast service. I am very pleased with Tom and his crews help!
EXCELLENT OVERALL EXPERIENCE - GenaRay
This is the only dealership that in my 51 years that treated me like family for real. I came in the door a stranger - a customer. However somewhere between coming in and my final purchase agreement I and they became family. They are there for the customer all the way. Sims Mitsubishi treats you like you matter and what's concerning matters. This is the best dealer I have ever experienced and even though I live 4 hours a way I will be back to buy my next car. Plus they have very excellent deals. To all my family at Sims....thanks Gena Ray
Friendly and Efficient - Dustlyn
They were very helpful in the process of finding a car and we didn’t have to wait for hours like we did at other places.
Definitely a quality place to get a car!
Amazing staff! - ebraden83
My husband and I needed a second car. We hear their ad on the radio and did our research. We set up an appointment and the staff from that first phone call to leaving with our NEW car were amazing. Jeff reviewed everything on the new car from the back up camera to the headlights.
I can't say enough about the service we received. I'm loving the new car!
Downright scary if this is truly "standard practice"! - Eos Fan
Too bad there's not a way to give a review of "ZERO stars"...
My 84 year old father purchased a used vehicle from this dealership a week ago and deposited $500 cash toward the full amount. It was agreed that he would pay for and pick up the car the following weekend. Unfortunately, my mom didn't like the car, but instead of canceling the sale, my dad and I went back to the dealer then next business day and spoke with a person in the finance department who was handling the paperwork notifying her that I will be purchasing the car instead. She switched the deal over to my name, took my information, driver's license copy, SSN, and re-wrote the deal in my name. The dealership kept the deposit and the vehicle pick-up/payment arrangements stayed the same as the original purchase.
The dealership manager texted me on Thursday afternoon and I verified that I will be paying the balance and picking up the vehicle as originally agreed-upon.
When I went up to pick up the car, the manager informed me that the car was sold to someone else because that I had not paid in full for the vehicle when the deal was first made. A second manager also insisted that this is standard practice at all dealerships--i.e. that the "paperwork" and the cash deposit do not bind them to sell that same vehicle to me. I showed him the sales contract that had the specific vehicle information (serial number, make, model, year) as well as my personal information (name address, SSN, Dr Lic #), and the managers both insisted that none of that matters at all. They said that a deal is not binding until I pay the last dollar owed on that contract and that they are entitled to sell the vehicle to anyone at any time before I pay the balance.
As strange as this assertion seems to me, I might've even been able to work with that restriction if I were notified of this stipulation. I also would've expected some sort of notification from the dealer that they had another individual interested in purchasing it and that they were verifying my intent to complete the purchase and pick up the car on the day that it was pre-arranged.
My suspicion is that this really IS NOT "standard practice" after all--AND that they sold the car out from under me to someone else for a higher price. Hyundai of Bedford is "case-in-point" for why auto dealerships have earned the frequently-heard moniker: "stealerships"!
If anyone is contemplating purchasing a used vehicle from Hyundai of Bedford, BEWARE! They told me that they don't prefer cash deals--they prefer to make additional money on the sale via dealership financing options. This may be what motivates them to treat cash buyers like me so poorly.
I am contacting the Ohio Attorney General's office to have them look into this.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.