June 18th Service Visit - Mike R
have dealt with Autobahn for at least seven years, they continue to impress with courteous, prompt, dependable service. Dealership waiting area quite attractive, all personnel friendly and helpful.
Mike J. Rodriguez.
Just picked up my 750 - jsgad
I just picked up my new 750. my experience was in one word, pleasant. Robin McCormick, my new car sales guy was again a model of efficiency. He makes the entire process enjoyable. He helped me with picking options, ordered the car and it was here in no time. He sat and showed me the options I was interested in and made sure I was comfortable using them. He is a pro and I change cars every three years and he is one of the reasons why, he makes it fun and easy. Thanks Robin.
Service is always great Antares Guy ! - MH0605
The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they are professionals!
Old School sleazy salespeople - CustomerServicehasdiedhere
You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of Dallas must have kept them all. Slimy and sleazy with no integrity. They employed and old "bait & switch" trick, but what they don't realize is that word gets around a lot faster these days. Please don't bring your business there.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.