satisfied - 350zboy
Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Great service department! - Johnna Bigley
Referred to Musser Motors repair shop by my mother who had recently taken her car to them. They got to my car within the hour. Service was fast, reasonably priced, and the customer service was awesome. They're very knowledgeable and do great work! Thank you so much!
Car Service - Jmarie67
I have used Cadillac of Arlington for several years now and have always enjoyed a professional experience from all staff. I’m able to get in and get out and my service advisor Eric Rancher always provide professional and courteous service.
A one! - No
Friendly, knowledgeable, and efficient. They always go the extra mile! My salesman, Richard Wells’s is so helpful and knows his business! I will be a return customer !
Go somewhere else ! - JB
Took my ctx in for service as engine light came on. After spending $3000 on repairs and telling me everything was ok the light came back on the next day . Back in their shop where they told me more expensive repairs were needed . They either did not fix it right the first time or maybe not at all -makes me wonder . Maybe Cadillac is just a terrible product or theIr service dept does not know what is going on . Very unhappy with service , costs, and trust .
“Average” @ best !!! - BubbaBinks Jr.
There is NOTHING exceptional about the whole "Sewell" experiance. Purchased a pre-owned vehicle from this dealership - the entire experiace was the same as a root canal. First problem was - their business policy will not allow you to put down a down payment using a credit card - "if" you've secured your financing through the dealership. I've typically purchased both pre-owned vehicles & new vehicles all across the DFW area & never heard of this type of stupid policy. Went out - secured my own financing & purchased the vehicle & then they were perfectly happy to take my credit card as a down payment. & the entire "Sewell" experiance doesn't stop there - nope - vehicle had a fog light which appeared to be bent out of place - asked if the wouldn't mind aligning it - nope - flat out refused to even look at it - this is supposed to be "exceptional" customer service - more like (fill in the blank) service. The did supply two lovely new floor mats - totally the wrong color - because the RIGHT ones retail for a additional $20 more - I'm sure the whole sale difference is like $5 ...
So ... YA - FAIL - @ the whole Sewell Customer experiance - the true reason I even put up with all this nonsense is - they had a vehicle which I spent a month looking for & really wanted - also - due to medical reasons - will only be able to enjoy for a limited time.
In conclusion - totally & completely not impressed with Sewell Cadillac of Grapevine ...
Great Dealer and Salesman to deal with - Jerry's Chevrolet
I found the truck I wanted at Jerry's Chevrolet while I was searching the internet. From the time I called the dealership and talked to Don the sales experience was based on what I wanted and needed in a truck. When Don realized I needed special equipment he suggested the perfect item.
The orientation was also very good. Sarah was very helpful and interested that I knew and was comfortable with the dealer layout and that I know how to successfully set all the options the way I wanted them set.
This was a very pleasant buying experience. Don and Sarah were a great help with this process. I will certainly return here again.
Very Professional - Racerblue
My wife and I went to Sewell Cadillac looking for a specific vehicle. My wife had a great deal of research on vechicles prior to our visit, and we had several other dealerships to visit. Sewell was our fist stop, and Nick Mitchell greeted us. He was very professional and appreciated the homework my wife had done.
Bait and switch and Extremel rude General Manager - Edward
I purchased a GM C Terrain from
Carlisle Chevrolet Buick GM C Cadillac in Waxahachie, Tx. I had a concern about the vehicle I was given and i called to speak to the General Manager Ronald Ferguson. Mr. Ferguson refused to speak to me and yelled the entire time on the phone. He told me he didn't want to hear what I had to say or change his mind. I cant believe Carlisle's allow a person like Ronald Ferguson to be their General Manager and treat customers like he treated me. Carlisle claims customer satisfaction. Well I believe the General Manage Ronald Ferguson didn't get the memo because he sure was very very rude and refused to hear my concern. I must admit the sale person Dustin was very nice very curious and polite. Eddie the fiance person was also polite but I question his interest of the customer. Unfortunately I cant say the same for the General Manager Ronald Ferguson who was very very rude and disrespectful.
ive been looking for a 2012-2013 Camaro zl1 to buy. we... - brookdds
ive been looking for a 2012-2013 Camaro zl1 to buy. we looked all over the nation for a car, and by chance saw a 2013 zl1 brand new at britain chevy for less than many used 2012 zl1s.i called and talked with both scott and jeff, they were able to answer all my questions and help me finalize my purchase. I would highly recommend using this dealership, and when you do, look up these two great guys.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
Just purchased a new car at this dealer. My wife and I... - james66
Just purchased a new car at this dealer. My wife and I were most impressed with the people we dwelt with. Not at all like the big dealers in Dallas. Most pleasant experience we ever had in buying a new car.