Superb Service and Very Transparent! - flip07in
I was really impressed with Ewing’s transparency on their advertised pricing. I am starting my research for a new car when my lease is up in 5 months and stopped in to drive the Terrain Denali. I was blown away that they were offering to trade me in early and I’d still save money off my current lease payment!! That is unheard of in my lease experience! The sales team and manager were very helpful and convincing in my decision making. I ultimately decided to wait so I could save even more money but Ewing will be my first stop when I am ready!! Chris Jones gets an A+ for his patience!!
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Consultant
New Car Sales Consultant
Wonderful Experience - Starsman21
Shawn Waara provided excellent customer service in negotiating our drive off the lot price. He worked extremely hard to ensure we were taken care of once we arrived at the dealership. I couldn’t ask for a better car buying experience. I will do business again with Shawn and will refer him to others looking for a great car buying experience.
Great service! - cramirez6865
Service was awesome even though I did not purchase the vehicle. I wasn't pressured into buying the vehicle and was given reasonable time to test drive. I would recommend!
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Great working with Vivian Vu, her Sales/Client expertise ! - sc9182
Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction!
We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase.
We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos!
The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase!
This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys!
Great Buying Experience - JayW
This dealership provides a great car buying experience. The staff was both knowledgeable and helpful. The entire process was very smooth and efficient and there were no surprises upon completion. Overall, we enjoyed the experience and would recommend Classic of Cleburne to anyone looking to purchase a vehicle.
No A/C - pugal
Coming home from Mo, had no AC, Sunday. Took the PU in Monday and they got me right in.. Appreciated it. The PU is only 1year and 4months old, A Hose was loose and lost Freon.
New Sales Rod - Dlanier50
I am very satisfied with my recent Sierral Denali purchase. The sales and finance dept was phenomenol. Thank you for helpimg me into my perfect vehicle. David Lanier
False Advertising 3 days - Emac
This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on a internet glitch, basically blamed it on GM. Checked the internet the next day and the prices where lowered again, I called and the same excuse. Felt like I got shamed just to get me into the dealership. Should have made them honor there pricing, but I won’t be back.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
Horrible service - RMM
DO NOT BUY A CAR/TRUCK HERE! I made the mistake of choosing this place to buy my first new truck and was highly disappointed with their customer service. From my dealings with Mike Durant, salesman Diego, finance guy Kevin, and even Amber Khan with my license plates I was repeatedly lied to. From top to bottom this place employs habitual liars. I drove 110 miles only to find out the truck was not the actual listed price on the internet, still agreed to purchase with little help from Diego my actual salesman. Once in financing Kevin got me to agree on a monthly payment then right as I go to sign my signature the price goes up not once but twice!! I should have walked out then but after 4 hours I wasn't coming home empty handed. They sent me home with no papers showing my finicall agreement so after 2 weeks of me calling 5 different times they sent me a scratched out piece of paper with numbers on it. Then after waiting 2 months I called to see if my plates were in since my paper plates were to expire in days, they said they had been sitting there with no thought on their end to call and notify me. I asked her to send them to my house then after 1 week they still had not shown up so I called again and she stated they were mailed the previous week. I finally get my plates after multiple calls only to find out they overnighted them after I called upset yesterday . So now I can honestly say this will be the LAST TIME I ever do business with or even recommend this place to anyone . Consider yourself warned!!!!
Never had this experience at a dealership before - wanted to buy local
This will be as short as the salesman was to me. I live 9 miles from this dealership and had been looking online for a few weeks. I stopped by after work and talked to a salesman for a few minutes describing what I was looking for, he took my trade in information and took pictures and told me he would email me some listings and give a quote for my trade in. Ended up I had to call them the next day and ask where the emails were and the quote. finally got the quote (from a different sales guy) which was 2k less than 2 other dealers I had been talking to, then he was very short on the phone telling me they didn't have what I was looking for when I hadn't even finished telling him what that was. Now I have to drive 65 miles to another dealer to get a truck. I would never recommend anyone that I knew to go to this dealership. For $40,000 I would think they would try and take care of what would have been a customer.
Lie about the price - Duramax man
We did a deal was good they said they couldn't take anymore off the truck. Just happened to go in there website and found the same truck 2000 cheaper. That's poor business
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
They found a fuel delivery problem that 5 previous... - frankbagnall
They found a fuel delivery problem that 5 previous dealers failed to diagnose.Very thorough and took system completely apart until discovered small cracked plastic fitting. Greg in the service department, took the time to locate the problem and effect the repairs.Most other dealerships live and die by the diagnostic codes. "No codes then there shouldn't be a problem." We had a problem. Greg found and fixed it. In today's world, most dealership's techs. can't find their butts unless they have a code being thrown to help them find it.Kudos to Greg for going the extra mile and doing it the "old fashioned way."Frank BagnallTLC Marine Delivery, LLCcell: 469-576-9738
The experience of buying a car from Jay Lane at Sewell... - pkp653
The experience of buying a car from Jay Lane at Sewell Gmc was a good one. I am now waiting for the delivery of my vehicle next Tuesday or Wednesday and I will finish this review.
Bought 5 vehicles over the years. All a great experience - Jacobsenrp
Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler!