Very fiendly sales person - Fix It Man
My wife & I drove several hours to purchase this vehicle. The used vehicle was exactly like the pictures and all the options described. Trent even met us on his day off which impressed us. He took time to explain all the accessories & was so patient with us. The paper work was fast & the vehicle was clean & ready in an hour as promised. Trent gave us an overall review of the features which was so helpful. This was one of the BEST dealer experiences we have had!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
So happy! - misaramirez
We are so thrilled with our new Crosstrek! Service was fantastic, the attention to us was great, and we couldn't be happier. We are ready to take our new car to Colorado, our new home.
Certified Kia Sales Professional
GREAT SERVICE - BOB
I called kia about a problem i was having with my kia cadenza, i talked with craig green, and took care of the problem. i have no issues with my care as of now, i like the way it was addressed, mr green was quite professional.and i appreciate that. THANKS
Southwest Kia Rockwall - Nick98
Southwest Kia Rockwall is by far the best car dealership in the metroplex. Great customer service with a friendly staff helped with any questions and concerns I had. Big thank you to Austin and all the staff at Southwest Kia Rockwall!
Product Specialist & Sales Consultant
Not That Bad - Girlmom
It was a truley painless experience which I did not expect. I was well taken care of by Ceferino Zambrano and Anthony the finance manager. As a single mom and just a consumer I would definitely recommend this dealership.
Addiel - Maria2388
Great customer service, knowledgeable and friendly. Addiel is very friendly and he makes sure that you understand everything about the vehicle before you leave, he was very helpful and got me exactly what I wanted.
Great customer service - Tammy01
Michael went above and beyond what I would ever expect of a salesman. He made sure I was happy with new lease and followed up with me to make sure the whole process went smoothly. I think he has a bright future with Moritz Kia!
Great service department - KKB
Took my Kia in for oil change and tire rotation without an appointment, waited in very nice lounge with complementary snacks and about 90 minutes later got a freshly washed and served car. Very pleased.
Anticipatory service in sales - Ron01
I had called ahead to set an appointment to view an attractively priced pre-owned automobile. When I arrived, Cameron Morrison met me with a smile and said he had both vehicles ready for viewing. What he had done was find a new vehicle with identical features to the those of the pre-owned car in which we had expressed interest. We ended up spending about $500 more and drove away with the new vehicle. We were very pleased with Cameron's service-oriented attitude and his ability to anticipate what we might want even more than we had ourselves.
Great customer service - Tina Gerner
Bought a new KIA yesterday and had the best experience ever. Our sales guy, was so awesome. Best customer service ever ! Thanks Cef !!
Awesome Customer Service - cowboytoyota2013
First time buying a Kia, Stephen Cantrelle is AWESOME to work with. He was most helpful and sincere. Emily Bradbury in the Service Department is also AWESOME. Stephen and Emily definitely know what Customer Service is all about. I would recommend these two to anybody.
Never buy a used car from Van Griffith Kia - Ygwfs0
I have to say the buying experience was good. It's what happened afterwards that wasn't so good. I bought a used 2015 Nissan Murano on a Monday night. I had the car back up there Wednesday. I told my used car salesman that I wanted to return it because I needed something dependable. He told me that wasn't an option but he could get me in something but I would probably be taking a big hit. I let their service department look at it and they said there wasn't anything wrong with it. Well I told then to send it to Nissan to check it. They told me I would have to make the arrangements but they would take it. Well, they missed my appointment because no one took it. Nissan has checked my car and they are having to replace the transmission. I haven't heard not one word for Kia. No apologies...nothing. Most dealerships would back what they sell and give you a trial period. The paperwork hadn't even gone through when I wanted to give them their defective vehicle back. They said it was my problem. Horrible customer service!!!
Lying manager and financing department - Sucker
First they sold me a car with 4000 miles more than the odometer contract. Against the law. Second because my credit was bad the said they had to add $2000 to the price of the car just flat out $2000 and blamed it on the bank and a finance rate at 15.3 I was told 12.4.. after the sales man gave his reason for the $2000 the Manager walk in a forcefully said this car has no warranty it's a buy as is. That was not on the window sticker. He made me sign an agreement for no warranty. Then I go to financing and he goes over the paperwork. First thing out if his mouth was I had a 60,000 or 6 yr cars warrenty. When I ask about it he said it was built into the price of the car. I said do I'm paying for it again he said it was built in. I said take it off and the payment went down $50 which was a total of $4000. But one how the price of the car did not come down. They tell me me warranty I pay $2000 for bank reasons manager makes me sign away any warrenty on the car after they stick the insurance without my knowing into the price of the car. Complete bareface like. On my way home I ran out of gas theres was no windshield wiper fluid and the oil was low. The car had 6400 miles. They were the only owners so they never checked under the hood. . When I noticed the milage was wrong I took the car back because the contract was void. So I got another cartbibking after all that they would be honest with this car. So to cut all the trickery i decided to pay cash I put $7000 on my credit card then they bring me the contract and tell me they couldn't take my check because of my credit. So they let me charge on credit $7000 but my money was no good. I left without paying the remaining balance with the new car. I waited in the lobby for 30 they said the car was being cleaned and gassed up. 30 min later at 1015pm they bring me the car they get into there car and. The gas light is on warning me about no gas. I had to coste into the gas station down the road..when I asked for the spare key they said the previous owner did bring it so I'd have to pay $300 dollars for one. That funny because the car only had 1600 Mike's and they are the only owners. So where's the key. And I've asked for the window sticker which is a law to give it to me. I know there was no buy as is or no warrenty sticker. .I'm going back this morning to pay in cash actual dollar bills. I bet that money will be good I'll report back to see how I'm treated. Will they reimburse me for gas and offer to wash it. Oh and they have ran my credit 5 times for a car in trying to pay cash for....DO NOT BUY FROM THIS PLACE. THEY ARE BULLIES LIARS RUTHLESS AND CHEATS. YOU GET NO PERKS NO EXTRA KEY THEY CHEAT YOU OUT OF WARRINTIES NO GAS NO CAR WASH.
Poor customer service from finance dept. - Thomas Jean
The salesperson was great and patient. He listened and delivered. I was almost ready to sign when the finance guy ruined it all. I needed to upgrade my car for business purposes and told the dealer several times how much I loved my car and how much i didn't want to trade it in. It was my dream car that I wanted for years and last year I made it happen. While working on the final deal with finance I mentioned maybe I should hold off until i can pay down my car a bit more and he said "You mean the VW... that piece of crap?" I walked out right then and there. I love my car. Not a single ding. Perfect condition. Well taken care of. It truly is beautiful but I need a 4 door for work. I can't believe those words even came out of his mouth. Sorry to the sales person who spent 4 hours with me, was wonderful, and just lost his commission because of a rude person in finance!
Moritz Kia Alliance
Southwest Kia of Rockwall
Moritz Kia Hurst