Amazing service - Thenewwheels
From the moment I walked into Prestige, Jake made me feel like family. I explained what I needed and for what price I was looking to spend, he found the perfect truck for me within minutes and within 3 days I was on the road driving my brand new vehicle.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
AMAZING - Mmcc1611.
James Mayfield, Will Loomis and everyone at Pollard has been an absolute joy. If I could give a 10 star review, I would. I’ve leased from them for 3 years and am currently buying a vehicle. They have found me the best loan and the best car given all the details and I couldn’t have asked for a better experience! Thank you so much for all your help and attention!
Went for pricing - Ford Lover Denver
Max made us feel right at home. He showed us all of the different options that Wrangler had to offer. He helped us walk away with the best deal and no compromise.
Internet Sales Consultant
Sales & Leasing Specialist
Used car sales - jseverns
Our financing fell through but dealership returned my car and even had it detailed first. While it was on their lot it ended up with a broken windshield and they also replaced that for me.
General Sales Manager
Pleasant experience, John is great, so is the new management - ALC
I really wanted a new vehicle, but didn't know if my less than perfect credit would qualify me or not. John had me qualified in minutes! I have never been somewhere before where I bought a vehicle and it was this smooth or laid back like it was at Steamboat Motors. From my understanding, they are under new management now, and wow, they are great!! There was zero pressure, they were flexible, quick, and very accommodating. All I had to supply was a one page application, my insurance card and drivers license, and in 5 minutes they already had me approved! Also, I am a Veteran, (so were many of them that worked there), and they had Veteran incentives I have never seen at any other dealerships before. They even offered to drive my other vehicle home which was 45 minutes away! Everyone there was so much fun, and easy to work with, I felt like I've known all of them forever after only spending an hour with them. If I didn't already have a job I love in a different field, I could see myself working here having co-workers like Patty, John, Marcus, Tim and Ralph. It was clear that their management appreciates their staff and their customers because he puts on a free BBQ every single Saturday for everyone. THANK YOU Patty for selling me my new Jeep Compass, and Marcus for shuttleing me around and getting my other vehicle home, John for getting me approved so fast and easy when I thought I wouldn't, Ralph, it shows that your management style and appreciation for your staff and customers is number one, you are laid back and funny and I really felt welcome, and Tim for being so personable, accommodating and inviting on the phone when I called about an oil change that morning - instead of saying "We are full today" he said "We will get you in, and we have free food today too we are BBQ'ing." I thought wow, how personable, that was great! So was the oil change! And I love my new Jeep! You guys were so great!
thank you. - Amy krutsinger
Thank you Steve for your help and understand thank you Megan I. Seevice.
Getting my Ram right in and taking care of issues right away. And putting up with my frustration.
Good Experience - Kansas Farmer
Very Friendly and up front with information. They operate like a small town dealership, not like big city dealers where you're just a number.
Happy - Jh12345
Austin was great to work with. The whole process was effortless. When we went back to get a dome light for our new truck the service department was very rude to my wife they just didn't have time for us, but buying a car was fantastic.
Bad situation turned good - swakefield
I bought a car from a different dealership several states away and it had multiple issues after they told me it had been gone over with a fine tooth comb. When I arrived in Laramie, they did everything it took to get the other dealership to cooperate and get my car fixed.
Great experience when buying our truck - cjb
Rich was great to deal with - no hassles at all, and he even found us a better interest rate than our credit union. We were in and out of the dealership with our new (used) truck in less than an hour and a half. Not only will we go back to buy our next vehicle, we will refer everyone we know who is looking for a vehicle to Rich.
Gregg & Carrie Baldwin
Service department is incompetent. - Baileybucks
Not only will it take 3 weeks or more to get your vehicle in. They forget that your vehicle is there and never get to it. When they finally get to it. The problem isn’t fixed and you have to wait some more. This is an ongoing issue, not the first time.
Wait is to long - Lucy
I am going to purchase a new Jeep in couple of month ,I have an remarkable 2008 overland ! I can tell you after waiting 3 hours for a oil change . I will purchase it else where . I will make sure my business goes else where .
AWESOME! These guys rock! - Redskins
We feel that our sales rep, Joe, was very knowledgeable and got us in the vehicle we wanted! He was very engaged and helpful to our needs!
Rawlins Dallin is awesome - fanofcars
From start to finish I felt that the employees here cared about me and my happiness. I bought my daughter a car here last month and she loves it!
No service .. even with an appointment - 15yearcustomer
Had an 8 a.m. appointment to have my jeep serviced. Arrived at 7:45 a.m. and was told the mechanic would examine my vehicle within 45 minutes and I would be notified as to cost and any additional recommended service. At 9:30, I became tired of waiting and inquired as to the status of my vehicle on the work I requested. Was told the mechanic had not yet started on my vehicle. What is the purpose of an appointment? Took my vehicle and departed.
Quick fix - Mic G
The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of the arm still attached. Chris in service was able to get the tool and replace the wiper arm in just a few minutes, free of charge.
Purchased used car - Jinglebob
First let me say that I have never been treated better at a car dealership than I was at AutoNation Southwest. First the Sales Staff, Chris Revere and Riza Fadil, then by the sales manager Noah Montanye and then followed up by the Service Manager Steve Smith. I bought a used 2006 Dodge Charger at a reasonable price on a Wednesday, completed paper work on Thursday and the car was for all purposes then, mine. AutoNation offers a five day or 250 miles no questions asked money back return guarantee on their used cars. I took the car home and decided to get my own inspection of the car which turned up two problems with the car. I took it back on Friday and met with Chris and Noah to discuss my options. Turn the car back of have it repaired. It was my choice. I really liked the car and Noah asked me if the repairs were made would I keep the car and I said yes. Noah wrote out an IOU for the repairs and an extension on their return policy. I took the car in on Monday Morning and met with Steve over the repairs need. No where along the line was their any hesitation or disagreement on providing me the car I wanted and in a timely fashion. Can’t say enough about these guys and the policies at AutoNation Southwest. I think you will find the same in your car future. I want to point out that no one ask me to write a review and doing so was on my own accord.
Poor communication and problem solving - kcspotless
10 hours from our home, pulling a 17,000 lb load with our horses, in our nearly-new Ram 3500 broke down on us about 80 miles south of Chadron, and we had it towed to the Chadron Dodge location. The truck sat for two days at their location before the service department met our request to have the diagnostics run so we would know what error codes were showing. We were patient, up until about week 2, even though the service dept had poor communication - unwilling to provide us updates on our truck that had been with them for almost three weeks.
Almost three weeks after the truck arrived at Chadron Dodge, I shared the error codes with a local Ram service tech near my hometown in Des Moines, IA. The tech said it could only be two things, one of those being the engine control module. The very next day I spoke with Greg at Chadron. He said they had figured out what was wrong with the truck, and that it needed the exact part that the tech from Des Moines had told me (engine control module). So, here I have one tech that I talked with for 10 minutes, that had not ever seen the truck, and tells me what the problem is. And I have another tech/service team that it takes almost three weeks to figure it out. So frustrating!
We also discovered the notes that had been shared between the Tech at Chadron Dodge and the Chrysler engineers - very poor and appeared that the tech was doing very little to get the truck fixed in a reasonable time. To us, 15 working days, with the truck in the possession was an unacceptable amount of time for the issue to be corrected.
Worst dealership ever - Jayroe94
This is without a doubt the worst dealership I have ever been to, I would not recommend this dealership to my worst enemy. I purchased a used car the they classified as a “CPO” through Xavier Deshay (worst sales person ever, no help) from this location at the end of March, it is now June and the car has had nothing but problems. To start out the screen over the sunroof was broken at time of purchase but was not disclosed to me I am just lucky I noticed it right away, while filling out the paperwork I was informed they were going to wash and service the vehicle before a left. First off it was the worst car wash I have ever seen coming out with gunk still in the crevices of dash and console and little did I know the front passenger floor mat was gone but I didn’t notice till the next day I informed my sales person right away I have informed him 3 times and he has been no help I still do not have a mat for that side, about 2 days go by after the purchase and I get a notification that I have 5% oil left in the vehicle. Now it is June 6th less than three months from my purchase date and I have been told by a service advisor from another location that I am going to need to replace the tires very soon which is ABSOLUTELY OUTRAGEOUS. This location certified a car that should never have qualified for the classification, had I known this vehicle was going to be an absolutely box of junk I would have never purchased the vehicle. NEVER buy a used car at this location, if you do, find a way to have the vehicle fully inspected by a third party DO NOT trust their inspection I have a feeling they do not care much about used car sales and it shows with my purchase.
The only reason I haven’t given this location 1 star is to give credit to Steve Johnson in the service department who has gone above and beyond to try and get things fixed.
Never Again! If I could give them a zero I would - Not a happy customer
I took them my vehicle and asked them to check my brakes with my last oil change. I found out three months later from them after I couldn't brake that I had transmission fluid in my brake fluid. I asked them why they didn't check it and they said it wasn't their fault because they don't check the brake fluid when they check the brakes. I dropped my car offf on Friday last week and we agreed on them flushing the system and I would pay full price for them to do it. They still have my car a week later and no call, no update. I called to complain this morning and they "just flushed by brake line now" wow! I called another autonation along with three other service stations and they said it should only take 30 minutes to 2 hours to flush, a day at the most. I bought both my vehicles from this location when it was Centennial Cryslet Jeep. NEVER will I buy or service my vehicle here again. If you have trouble with your brakes their service manager Jason Webber will tell you they don't check brake fluid even when it's red and not the correct color yellow! Red flag!
I finally spoke to the General Manager, Steve. Great guy who took care of the issues for me! Thank you Steve!
False Advertising - Mrs. B
Buyer Beware! This dealership uses false advertised pricing and does not stand behind their price quotes even when provided with multiple sources of evidence. Lost a sale and a customer.
New Management very Impressive - Rockies Girl
I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.
Prestige Chrysler Dodge Jeep
Larry H. Miller Colorado Chrysler Jeep