Excellent experience from start to finish. - JanieP
We were very pleased with Patrick and the Farmington Hills Audi dealership. Patrick was very knowledgeable and helpful. He was patient and didn’t rush us while we were making our decision . Everyone we dealt with was very friendly, efficient, and timely. Patrick went the extra mile by deleivering our Catt to us the next day. We were very happy to get one of the first Q 8’s when they were just out. We would highly recommend Patrick and the dealership for a very positive car buying experience.
Top Reviewed Specialists At This Dealership
Certified Audi Brand Specialist
Exceptionally wonderful - minahong
Originally from Los Angeles, I’ve been in Michigan for almost 2 years now and brought my Audi Q3 across with me. The care I’ve received from the employees/staff here has been more than I could have ever asked for. I’ve come into the dealer with some maintenance services a number of times, and whether it was a quick fix, or required for a much longer stay, it was always communicated to me then and there. If anything were to change and I’m not there in person, I’ve always been notified immediately and I appreciate that so much!
In terms of hospitality, I’ve always been asked if I wanted any refreshments, such as coffee or tea, and have been treated with sincere kindness. The customer service exceeds all expectations, and I only wish that every dealership, or any management at that, would live up to the quality of Audi of Ann Arbor. I always enjoy catching up and hearing of any new developments in the company’s and employees’ lives as I feel they are like family to me, now! Thank you for being such great human beings!! Please know that we appreciate you so much!
GOD BLESS YOU MR. ALAN ROSENBERG! - Ms.Theresa
This post is to thank Mr. Alan Rosenberg at Audi Fred Lavery Company. Alan exceeded my expectations by putting me in a car GOD knows I have only dreamed of owning. I now own a beautiful SUV that Alan made sure was in my budget. Alan adapted to my concerns and changes easily, and I got to see hands on how well he works under pressure. Alan has a positive attitude and is very detail-oriented, he texted or called me regarding every step. Alan goes beyond the call of duty by seeking out and following up with you about everything. KEEP up the GREAT WORK Alan. I have already shared my amazing experience with my family and friends.
YOU ARE AWESOME ALAN!
No help when you really need it - bsxxxx
If you are going in for routine maintenance they are fine, but if you have an real issue they are sub-par, it reminds me of going to a dealer back in the 80's , they just want to blow you off. I had a sensor go out after 2 years +/- of ownership and I had to take it back twice to get that resolved. (I live 43 miles from them btw) This year I had a major problem, Rodents chewed my wiring harness up , when I took it Audi of Rochester Hills (I purchased this car, new from them in 2014), they charged me $780 to diagnose the problem. If you do not know, this is animal damage so it is covered under your comprehensive insurance, like hitting a deer would be. Johnny Manoviec was my service adviser, he was of no use when contacted by my insurance adjuster, who was trying to get an estimate for the repair. He would not return calls, nor would he provide the needed info, so I called the Service Manager twice, no results, I called and tried to talk to the owner of the Dealership, they would not connect me to him. I asked for the General Manager, who never returned my call.
I ended up going to Audi Farmington Hills, it was like night and day. I worked with Trent, who is extremely helpful. Even though I did not buy my car from Farmington, I was treated like I did. Their service department runs at a much higher standard than Audi of Rochester Hills.
So a great big NO to Audi of Rochester Hills ! I will never do business with them again !
Audi of Farmington Hills