Excellent and Efficient Buying Process - Drew W
My company purchases fleet trucks for our service team, but this purchase was to replace my everyday driver. Mario Pisco did an outstanding job handling my purchase of a new 2018 GMC Acadia! I have already recommended him!
Top Reviewed Specialists At This Dealership
My experience at Suburban Cadillac was great. - ls2017
The exchange of my vehicle was easy and I did not have to spend hours at the dealership, thanks to DeAnne Brodsky my sales person and the finance team. I always get my oil changes at Suburban although I had gotten my previous vehicle from another dealer. This is closer and they are courteous and professional. Thank you.
Wasted time on the web - The answer was right in front of me - Original OG
Mrs. Lane was very professional with a splash of genuine understanding of our personal situation. I was so amazed at the attention afforded us when she explained the vehicle operations, appealing features, on-star service , transfer of plate all with a smile and no-lunch. The calm and friendly atmosphere of all those in the building added to the clean and bright environment. I will recommend others to stop, shop at my new location to buy a vehicle and get of the web. This is great time management.
New Car Sales Consultant
New Car Sales Consultant
Pre-Owned Sales Consultant
Couldn’t have ask for better service! - Heyamy1221
Tyler Waite did a fabulous job helping me with my suv! Any questions , concern, or help that I needed he was there ! He was very kind , understanding and worked with me getting my very first suv! I more so gave him trouble but needless to say he a very great salesman 👍🏻 Is recommend him to anybody!
Last Minute Oil/Filter Change - Acadia 2010
I was in need of an oil change/filter and happened to be in the immediate area of Champion Buick/GM
late in the afternoon of 10/31. Even though it was 5:00 PM +, I thought I would stop and see if there was a chance they could do it. Jason Dolinski, customer service rep. wrote me up right away and
in 45 minutes the work was done including rotating the tires. Terrific job!! Greatly appreciated.
Return lease vehicle - Erika
My sales person was Dante Cashaw. Mr. Cashaw was very polite and knowledgeable about the entire sales/purchase experience. He answered all my questions, and gave helpful suggestions. This was a welcomed experience, in comparison to my original experience with the first sales person, whom I would like to never ever deal with again. I look forward to working with Mr. Cashaw regarding any lease issues. Thanks for a job well done Mr. Cashaw.
Best GMC/ Buick Dealership in Michigan...hands down! - DDAGOSTA
Can't say enough about Larry White and his team at Todd Wenzel! We have purchased multiple vehicles from Mr. White and the experience has been awesome. It's disappointing that people only come online and give ratings when people slip up...mistakes will happen, but I have never experienced this at Todd Wenzel GMC/ Buick!
Great Leasing Experience - renee123
I am a first time leaser and it was great that all the information was broken down to us about the whole leasing process. Even when I went back and forth about pricing and what vehicle to lease, John was patient with us and answered all of our questions.
AMAZING! - jbowes22
Leaun was my salesman and he was the best salesman I've ever had. They weren't pushy or annoying like some other dealerships. Everyone was helpful and wanted to make sure I got exactly what I wanted. They searched for the exact vehicle and I got it! I was so happy with the vehicle and service of the dealership. I will only be coming to this dealership from now on.
Oil Change - brews1
As always, courteous and efficient service !! We could easily go anywhere for an oil change, but always choose Chelsea Chevrolet Buick for all our vehicles.
warranty work - Countrydoc
I bought a 2013 Chevy Diesel truck in February 2017. Last month a problem developed with the diesel exhaust filter, and later was found to also be the catalytic converter. Fortunately, this was all still covered under warranty. The work was done very professionally, without complaint or foot-dragging. I have been a customer at this dealership for the past 13 years and the service has always been good.
Purchase of our 2017 Malibu - 2017 Malibu
I wanted to commend Larry Wahl and the entire team at Knapp for their fantastic attitude and service to my wife and I while we purchased our new Malibu. Larry did everything we could have asked for to answer our questions and assist us in every step of the way so that we could make the best decision for us. Never felt pressure, just a sincere willingness to assist and provide service. Thank you all!
Repair service - Rmodski
Exceptional service from the outstanding staff. No reason to buy or service anywhere else! They made sure the scheduling of my service worked with both my schedule as well as theirs.
Perfection! - Jen A.
I was leasing a Cadillac SRX from a different dealership and I moved and was about to go over on miles even though my lease wasn't up for 4 more months. I chose this dealership due to proximity to my new home. I reached out via the internet chat and spoke with Joseph Hunt who gathered all of the pertinent information and conveyed this to my salesperson, Linda Bailey. I loved working with Linda! She is as nice and professional as they come and made my leasing experience perfect and found me an amazing new lease deal! GM was offering a lease pull ahead and I was able to turn my SRX in early and drive away with a Cadillac XT5. The whole transaction was fast and easy! The finance manager was Kim Harbough who is also a gem to work with. I highly recommend this amazing team I was able to work with. As a female, going to other car lots in the past has felt like walking into a lion's den, so I am so happy to see so many females in the car industry these days. This dealership is the nicest car dealership I have ever been to! They have a café and a boutique. I'm actually looking forward to getting my first oil change instead of dreading it like I normally do! Thanks LaFontaine! You have thought of everything and I will highly recommend your dealership to family and friends. I'll for surely be back in 36 months when my lease ends to lease or buy another car from you.
Service - LGC
Being able to make an appointment and kept up to date on the status of the repairs was wonderful! In addition, the shuttle drivers were super pleasant!
Bait and switch - stupid for bothering
Be careful. What they say on the phone is not what they say when you get there, it is just to lure you into the showroom. I got quotes from other dealers and they gave me a lower estimate over the phone which I realized was much to low to be true. They doubled it when I got there making it the highest quote I received. Please save yourself time and effort and avoid this dealership.
Stay Far Far Away!!! - Happy
I was so disappointed in my experience!! I had a vehicle to trade in and clearly my salesperson didn’t think he could make something work, so he did not get back in touch with me after I came in to explain what I wanted and get my car appraised. A couple weeks later, a different salesperson called saying we could make something work! We made an appointment to have a vehicle brought to the dealership for me to test drive. That appointment was rescheduled because they weren’t able to get the car there that day. I came in on the rescheduled day and the car was not there!!! Spoke with a manager who went over #s and said he would call the next morning with more information and never called!!! I then made an appointment with Varsity Ford (with the fantastic Daniel Divens) and I was in a new beautiful vehicle within the week!!!!
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
Awesome Experience TWICE... - Bobby
Have had two awesome experiences with Golling Buick GMC, my wife purchased her Cascada in May and the whole team from John Cooper their GM, Lisa Wilkerson and our sales person Sara Flesch made the experience easy and they all wonderful to work with. I have personally driven a Chrysler vehicle since 1982, my lease was about to expire so I thought why not give the Golling team a chance. They were awesome once again, Sara especially went out of her way to take care of everything with my new lease, having the windshield replaced in my former leased vehicle and making sure I was informed when the inspection company was going to be at the dealership so I could be there. All around a great experience TWICE. I highly recommend Golling Buick GMC.
Terrible, disrespectful service manager and staff. I am a 7 - Jane F
Terrible, disrespectful service manager and staff. I am a 70 year old, recently retired woman and my husband is almost 80. We took our car in for warranty work- to fix a leak ( 1 inch of water on the passenger side floor - due to leaky seals in the windshield). It took 2 weeks to get my car back and when I did pick it up: not only was my recently detailed interior filthy, the outside had grease and suction cup marks, glue and scratches. Someone obviously tried to pry the windshield out (chipping and marking the paint), the seal was not closed tightly, there was a piece that was loosened from the bottom, etc. It was awful!!! My son called the service dept. and was told that they were sure there were no issues but we should bring it in. Which we did. They made us wait for about 1/2 an hour to talk to the service manager (even though they weren't busy) When he finally appeared, he was very condescending as my son pointed out all the issues. This angered my son, as he was trying to make sure that his Mom and Dad weren't being taken advantage of because of our age. When I spoke to the service manager: he implied that I was lying and even laughed at me when I started to get upset. I asked to speak to his boss....he disappeared and didn't come back out. We finally left, as my son was getting very upset about how the service manager treated me. In all my years of dealing with car dealerships, I have never been treated this badly. I now wish we had never purchased our vehicle from Art Moran. No customer service..very sad.
Bad Seevice - Justme7203
Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Great...until they get your money - Allend4208
I test drove 2012 GMC Acadia on July 27, 2017 and liked it. I worked with Bob Bolle who was very helpful and assured me that due to the mileage on the vehicle it would be a “certified pre-owned” vehicle which would make the price worth it. He told me that the vehicle just got there, so he would send it right into service to get the inspection done so that it would be certified. He then called me the following day and and told me that I could pick up the vehicle the next day when I brought in the down payment and insurance paperwork. I purchased the vehicle and was told by Bob that there would be 2 total oil changes/tire rotations included with the purchase since it was a certified pre-owned car. Fast forward 3 months, I receive a email from Somerset Buick’s Service Center regarding my “certified pre-owned vehicle purchase” and the above mentioned services being included, so I call the service department and ask if I can take my vehicle to any GMC dealership to get the service done. The female asks someone that she works with & returns to the phone and states “yes, I can go to any service center & that information is in the system.” I schedule the services near my home and when I show up the technician tells me that it isn’t showing that my car is a “certified pre-owned” vehicle. I call Somerset GMC & talk to Sam (service mgr) who states “we prepped it for certification, but it is t certified. I never told you that & the paperwork doesn’t state that.” I told him that I had the inspection paperwork and Bob hadn’t me wait an extra day to get the inspection for the certification. End result, Bob lied to me & they black sharpied out the “certified pre-owned” wording on the inspection form” (small upper left corner on an inspection sheet. The managers reply was that I could go there & he’d do the oil change for me even though it is not convenient to me at all & they lied to get a sale. He hung up the phone on me.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Lunghamer is HORRIBLE - rippedoffonTraverse
Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim.
Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment.
Was confident in process of deal so far. Big mistake.
Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed.
So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them.
Talk about deceptive/shady/unscrupulous/ & unethical business practices!
My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him.
My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history.
The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving.
Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!"
If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC