Great Experience - TS 1119
Artie Bryan is very knowledgeable, and made the experience a very easy process! He helped me find the vehicle that met my needs, and followed through after the sale.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Dick Johnson and Lunghamer Have Earned Our Trust - MichaelCone
Dick Johnson was recommended to my wife by friends at our church. She followed up with an informal visit with him at Lunghamer. Wow - I am very glad she did. After that visit, my wife convinced me to look at the cars on the lot on a Monday evening. We discovered the new Buick Regal TourX. We came back on Tuesday afternoon and purchased one with Dick's help. Everything about the transaction was only good. He is friendly and has integrity - which helped me overcome car-salesman phobia that I've developed from previous experiences at other dealerships. He is enthusiastic about his job. He will carefully help you get acquainted with the features on your new car. He is careful to show you how to signup for all the benefits that will accrue to you in the GMC/Buick web site. It is hard to say enough good about him. Regarding Lunghamer in general: Every person that we worked with at Lunghamer was also friendly and helpful. My wife and I both agree that we plan on going back to Lunghamer and Dick Johnson specifically in the future for other car purchases.
New Car Sales
My awesome experience - Chinton
Sal great guy very professional and friendly so was the finance manager when I got to the dealership the car was waiting for me outside so I was able to view it and my experience just went very well I will be back GMC
New Car Sales Consultant
New Car Sales Consultant
the best car buying experience around - KMoz
Gus at Superior Buick was nothing but amazing. He was so courteous and professional. I had previously been working with another dealer and my experience was less than favorable, I drove the extra 20 miles to see Gus and he blew them out of the water. He gave me an awesome trade in price, was able to get me in an upgraded vehicle with everything I wanted. He was so accommodating to what I wanted, and I even picked my car up same day. I will never go to another dealership, it is clear why they are top rated in Michigan. Kind, courteous, professional, and they want your business.
warranty work - Countrydoc
I bought a 2013 Chevy Diesel truck in February 2017. Last month a problem developed with the diesel exhaust filter, and later was found to also be the catalytic converter. Fortunately, this was all still covered under warranty. The work was done very professionally, without complaint or foot-dragging. I have been a customer at this dealership for the past 13 years and the service has always been good.
Customer service - Lisa70560
Joshua was great! When I got my car, he went through everything with me.. love my new 2019 Equinox. I highly recommend this dealership for your future car purchase.
Lease Purchase - gmc25
Excellent experience; Ashley was very friendly, knowledgeable, helpful and professional.
She always responded in a timely manner with accurate information. The entire process was thorough but timely. Would highly recommed this dealership
Service - pwatson751
Great first time service experience. I will be coming back in the future for continued maintenance on both our trucks. Service department is very friendly.
Oil change - Cucceo
I came in for an oil change and it was as expected. Service staff is friendly and service area is extremely clean. Lounge is also clean, comfortable and well kept.
Highly Recommend - DianaC
After a disappointing experience with another dealership, we purchased a used care from the Randy Wise Team - Nick Porritt, JJ Jones, and Chris Wise. Our situation was more complex than most car purchases and the team jumped through hoops to make is a pleasant and seamless transaction. They worked with us to find a safe, reliable car within our budget and completed our purchase with the highest level of professionalism. We truly felt at ease throughout the process and look forward to sharing our Randy Wise experience with family and friends.
Great dealership - Monroe Mac
Doug in Service and Bobby in Sales cannot be beat.....they are the only dealership that I would consider! They treat you with respect, they gain your trust.....and they make you feel like "family".
Great Car Purchasing Experience - Happy Camper
I recently leased a new GMC Sierra from Rob Blonde. My experience with Rob and LaFontaine was great. It was a frictionless and top notch customer service interaction. My father in law is also in the process of purchasing a truck from Rob.
Great service - Turbocarexpress
Sales men are very helpful and very professional. Explain all the options on the car. Would recommend this dealership too all my friends and family. E.J. In my past experience has to be the salesman I ever had.
Excellent body shop - Bigsteck
Rick took on my insurance company and made sure that my car was restored to factory new condition. I did not have to get involved. I dropped off my car and picked it up when it was done, perfect.
Outstanding sales persons and service! - Bill from Michigan
I really enjoyed leasing three Regals GS from Art Moran. Even though not the closest dealer to where I live it was worth it. Service was always excellent. Working with Sheldon Weisman for the leases was fun...he was knowledgeable and professional. With Sheldon's retirement, I found Nick Lariviere and Bill Berman to be on the same track. And Jenna Ball was great re the return of my latest leased Regal. While I ultimately decided to get a different car this time, I definitely recommend them and the dealership.
not satisfied at all - mgusa
bad transmission and horrible customer service!
I bought a Tahoe 2010 106.000 Miles, one owner expected I'm going to get a good deal. careful what you wish for, I also offer them $2000 to return the car, the car had a bad transmission, I go back to the salesman his name is Chris, and just like the movies, he Said you bought the car, “thinks bead down” "sold Is As ", they should have checked the car before they make any trade and drive it for a week or two and see if there is any issue not just sell it to people "AS IS ", yes they check it in the computer system and came back nothing wrong with the car but I took 2 videos if the problem I’m having with the car and there is definitely something wrong with a car if it's a small problem or big problem it shouldn't be my problem when I pay $20,000, for 1 weeks the car runs great another 3 days. The car stops and go.
i still have the same problem with the car today Thank you Bob for return my call i left you a voicemail
Over all they do not care if the car works or not. They got the money, and that’s what’s matter to them. $$$$$$
Car buying easy - XJCP22
I went here to look at a Jeep Cherokee, I wanted to stick with a Jeep since I’ve owned a older one, Sean made my experience easy and overall a great guy who you can bond with while dealing with the whole car buying deal. Needles to say I drive the Cherokee I went to look at there and I’m very pleased with the dealer. Recommend to anyone
Hate this place - Rob
I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’t have booked same day appointment. Say I can come Saturday but no shuttle. I book another day. I show up on time, they bring up my appointment yes here for recall, calls back to parts, they don’t have them. xxx. I’m furious. I say go ahead with the oil and hour later I’m still waiting on the shuttle. Totally disorganized and don’t know what they are doing. wasted half day vacation time for this and still have to come back. The worst.
Worst customer service ever - ERamateur hour
Previously purchased a new vehicle from this dealership. Was looking to purchase another vehicle from them. The first visit waited for over two hours with no sales rep able to assist so I left. Returned a couple of weeks later and the same thing. Was told a sales rep would assist. He spoke with me and said he was with another customer. Waited two hours for no results. This place is a joke and will not get my business.
Very Easy & Quick New Vehicle Purchase - Stormy
I went in on Wednesday to test drive a few different vehicles. By Thursday evening I had the exact vehicle I was looking for with all the options I wanted and I was on my way. I feel I received a good trade in amount for my current vehicle and Cher, our salesperson, was able to locate the exact Acadia (Color & Options) that I wanted and do a Dealer Trade all within just over 24 hours. I couldn't be happier!
Extremely disappointed after years of business - Hayleyyy1
EXTREMELY disappointed in this dealer. I have been leasing and buying cars through them for many years now and finally was able to save up enough to purchase a used car. I then found out that upon turning in my lease vehicle they charge you $495 if you do not lease through them or a buy a BRAND NEW vehicle. ask questions about ANY other charges. They tricked me. My previous lease from 2 years prior did not have this charge on it. They knew I intended to buy a used car after this lease but they wanted to make the sale. I am a young girl, and I feel seriously taken advantage of. Highly disappointed as my family and I have given them so much business through the years. We will not be returning customers again.
Bait and Switch - Bkirksey
Stay away from this place and their Swindler and Chief Drew Smith. I was quoted a price for a 2018 Yukon based on a series of pictures that were sent to me. Deal was closed and agreed upon, just needed to finalize the paperwork...I get up there after driving 45 minutes to find the vehicle and all the amenities were different. I was told they would not honor their price, but I could pay more. When I told them I wanted the car I agreed to, I was met by a condescending general manager named Drew Smith who blamed me for the mess up and that I should’ve known better. Refused to honor the price, refused to apologize, take accountability for his and his dealership’s actions. I walked out of there and you should too, save yourself the scam and stay away from this place.
I switch to LaRiche - KC
Leased two vehicles from Todd Wenzel GMC in Westland. Heres my issues
1. At 300 miles in the dead of winter my heater motor went. I called service first thing Monday morning and ask for them to save a rental for me. It would take me 45 minutes to thaw my windshield to drive the truck into service. The girl in service was an absolute xxxxx.
2. The sidesteps that the my came with my Truck on the windows sticker were never installed. I noticed that 2 weeks after i took delivery of the truck. They did install them after I brought it to their attention. I was almost out a $600 Option
3.Took my first lease vehicle in for an oil change and tire rotation. I marked the tires so I could tell if they were rotated. They were not.
Service is very shady here. I decided just to move onto another dealer to take care of my service needs. No reason to continue to receive poor service.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Awful attitude from sales management! - Adams
I have bought five different cars from Victory. I have always had a pleasant experience until yesterday. Had to go through xxxx to BUY a brand new car! AWFUL Sales management Brandon Garvin is one of the rudest people I have ever done business with. I was treated like a piece of garbage. I will never step foot in a Victory dealership again!
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
Sellers Buick GMC