Absolutely Awesome, seamless, simple,incredible,professional - Ferlito52
Andrea Milligan went way above and beyond normal expectations in not only finding the right vehicle for me but at the right price, paperwork was fast, efficient and professional. Vehicle was delivered clean with a full tank, flawless.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Nice and Clean and easy to look at cards - Amber@031000
Brian was excellent and easy to work with. Not pushy and Pleasant to work with. I am very happy I met him. I am also in sales and hit it off from the bat. I will refer Brian to my friend and family. I will also come back when more autos are needed. Thanks so much, The Hawley's ( Rob & Jenny)
Very Satisfied - Dave K.
Colee Lane did a great job accommodating my needs and following thru to the closing of the sale of my Canyon Pickup. She returned my calls promptly and helped me after the sale.
Used Sales Consultant
New Car Sales Consultant
Making Service Effortless - IP
Once again, Drew made my service experience effortless, which is the best compliment. The truck is always ready, and getting a loaner is never an issue, even when it is early.
awesome:) - AppreciatedMan
I don't even know where to start! I will start by saying just WOW. Have been in a semi tough spot with my now old vehicle for years up until a best buddy of mine referred me to Heather Bisaha and lunghamer. I was at the point of giving up basically coming to terms I'd have to drive the old until it wasn't an option. Far from the truth. Heather was so helpful. So hard working and understanding throughout. She literally spent so much time to help me with something I didn't Believe I was able to attain, a safety for me and my family. A unbelievable vehicle at an unbelievable price. Her sales Managers were also nothing short of Wow as well. I can't thank Heather, Kim and the whole team for what they helped me attain. So happy I have referred Heather and her management staff to three other's as well and always will be sending all to Heather and the wonderful, amazing caring just genuine people at lunghamer. Thanks Heather and staff. Your hard work show's your dedication and drive for the people. Can't say thanks enough. You all are so helpful and wonderful people inside and out. So happy I drove the miles to accept the referral to Heather and lunghamer. Will not ever go elsewhere.
New Car Sales
New Car Sales Manager
Helpful friendly staff - Tom
Melissa worked hard to find the right vehicle at the right price for us. Melissa and the rest of the staff we were in contact with were very friendly and helpful. I would highly recommend Superior Buick to anyone.
AMAZING! - jbowes22
Leaun was my salesman and he was the best salesman I've ever had. They weren't pushy or annoying like some other dealerships. Everyone was helpful and wanted to make sure I got exactly what I wanted. They searched for the exact vehicle and I got it! I was so happy with the vehicle and service of the dealership. I will only be coming to this dealership from now on.
Oil Change - brews1
As always, courteous and efficient service !! We could easily go anywhere for an oil change, but always choose Chelsea Chevrolet Buick for all our vehicles.
warranty work - Countrydoc
I bought a 2013 Chevy Diesel truck in February 2017. Last month a problem developed with the diesel exhaust filter, and later was found to also be the catalytic converter. Fortunately, this was all still covered under warranty. The work was done very professionally, without complaint or foot-dragging. I have been a customer at this dealership for the past 13 years and the service has always been good.
Purchase of our 2017 Malibu - 2017 Malibu
I wanted to commend Larry Wahl and the entire team at Knapp for their fantastic attitude and service to my wife and I while we purchased our new Malibu. Larry did everything we could have asked for to answer our questions and assist us in every step of the way so that we could make the best decision for us. Never felt pressure, just a sincere willingness to assist and provide service. Thank you all!
GMC Terrain - Rachelle
Great customer service . Very patient. Friendly greeting every time I walked in the door. John went above and beyond getting me the car I wanted .
Extremely excellent and totally satisfied!! - Vidor, John 6552
Abe Saad, our salesman, was extremely knowledgeable, professional, courteous, friendly and efficient. We can’t say enough great things about our first time experience at Suburban Cadillac. Every person we met or had business dealings with were the best.
Monroe's top GM Dealership - buyerMike
Just leased a 2018 GMC Terrain. I found a couple minor flaws the day after while drying after a quick wash with the back bumper cover and splash guard locks leaving a gap between the two plastic parts, along with a broken clip on a rear door weather strip. It happens! Called my salesperson the same day and he promptly contacted the service department on Monday morning, who then contacted me to bring buy on my day off to see what was needed to resolve these minor issues. After a short wait it was checked out! They will be replacing three parts that are now on order. I don't suspect that I will have anything other than a pleasant experience when I return. I know that Groulx Automotive prides itself on it's top notch service department. I know, I bought my last new vehicle there!
Leasing Experience - Hildegard LC
We were referred to Lafontaine Buick and GMC Cadillac by Kenny Walters the owner of a car repair shop that we have been using for over 14 years. We were also given John Edwards name by Kenny. Kenny has always treated our family fairly so we followed his recommendation and were pleasantly surprised. John Edwards was helpful and understanding in regards to finances and what would best fit the families needs. Mr. Edwards was also helpful in getting us as much for our trade in as possible and also getting the highest benefits we were eligible for. He was professional and helpful. We went in to the dealership on March 20th 2018 and we returned March 21st to pick up the new Encore 2018 that we are leasing. During our wait Mr. Edwards was considerate and brought us water and then purchased us our Lunch at the Bistro at the dealership. Katie in financing was excellent in explaining all the documents and in taking time if there were any questions to address. Overall the experience was a pleasant one.
Seamless - Danny Mal
The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laethem for running a professional operation!
Awful attitude from sales management! - Adams
I have bought five different cars from Victory. I have always had a pleasant experience until yesterday. Had to go through xxxx to BUY a brand new car! AWFUL Sales management Brandon Garvin is one of the rudest people I have ever done business with. I was treated like a piece of garbage. I will never step foot in a Victory dealership again!
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Experienced Dealership—Highly Rated - gtosuper98
Art Moran is a full service dealership from sales, service and body shop. I have been there customer for over 30+ years and wouldn’t consider going anywhere else.
Never believe a salesman - Miss Plum
They offered me a price, It was only a few hundred more than what I wanted to spend. So I said yes. Then when it came time to sign the paperwork, I saw that it was $500 more. When I questioned Andrew about it. He said he would cut me a check for the difference, it was his mistake. After I signed, he said prove it.
engine problem right after the oil change - JESSIE123
When my car was still in warranty, I alway went there for oil change and nothing happens. But this time, the warranty just expired, I still took my car there for the oil change just as usual. But two hours after the service, the engine light is on and shows 'engine power reduced' and I can't accelerate!! I went there again, the man told me it was a coincidence. So right after the oil change, the accelerate sensor has problem!!! He said I need to pay to fix it. I don't believe this is a coincident. They must did something sneaky to the car and then you need to pay more money to fix it! So DON'T use this dealer and their service. I won't go back any more. That is a really bad experience!!
Great...until they get your money - Allend4208
I test drove 2012 GMC Acadia on July 27, 2017 and liked it. I worked with Bob Bolle who was very helpful and assured me that due to the mileage on the vehicle it would be a “certified pre-owned” vehicle which would make the price worth it. He told me that the vehicle just got there, so he would send it right into service to get the inspection done so that it would be certified. He then called me the following day and and told me that I could pick up the vehicle the next day when I brought in the down payment and insurance paperwork. I purchased the vehicle and was told by Bob that there would be 2 total oil changes/tire rotations included with the purchase since it was a certified pre-owned car. Fast forward 3 months, I receive a email from Somerset Buick’s Service Center regarding my “certified pre-owned vehicle purchase” and the above mentioned services being included, so I call the service department and ask if I can take my vehicle to any GMC dealership to get the service done. The female asks someone that she works with & returns to the phone and states “yes, I can go to any service center & that information is in the system.” I schedule the services near my home and when I show up the technician tells me that it isn’t showing that my car is a “certified pre-owned” vehicle. I call Somerset GMC & talk to Sam (service mgr) who states “we prepped it for certification, but it is t certified. I never told you that & the paperwork doesn’t state that.” I told him that I had the inspection paperwork and Bob hadn’t me wait an extra day to get the inspection for the certification. End result, Bob lied to me & they black sharpied out the “certified pre-owned” wording on the inspection form” (small upper left corner on an inspection sheet. The managers reply was that I could go there & he’d do the oil change for me even though it is not convenient to me at all & they lied to get a sale. He hung up the phone on me.
$4,500 repair on a $8,000 car owned 4 days!! - regal301
I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine. The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution. I have since reported this dealer to the Better Business Bureau and am seeking to submit a complaint to General Motors customer relations.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Unprofessional - Carol A
My experience at Todd Wenzel Buick GMC in Westland was appalling. Tim Sweeney, Sales mgr. lacks professionalism, communication skills and upholds poor business practice. I would NOT recommend this dealership.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp
Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Lunghamer Buick GMC
Special Finance Manager
Randy Wise Buick GMC
Used Car Sales