plesed again - ynh103
We have now leased 3 cars with Michelle of Les Stanford Cadillac. She truly tries her best to get you the best deal out there, Most of the people I have worked with in the past are all about the commission they get and don't care about making the customer feel good or happy! I can honestly say that with three leases... We are more than pleased and appreciate all that Michelle has done. She even emails the paperwork to my husband to sign and send back so that he can make it in and out quickly with his busy work schedule! Thanks again Michelle and look forward to working with you in the future!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant-Cadillac/Chevrolet
Internet Sales Manager
Sales & Leasing Consultant
Great Experience - Gary
Mark was very knowledgeable and his passion for his job was very noticeable. He took his time to make sure all our questions were answered. It was a pleasure doing business with him. Thank You Mark!
Very polite and explained in detail - Shirley Williams
The salesperson listen to what my circumstances was and he accommodated me according to the information that I have given him to help me find the right vehicle
New Car Sales Consultant
Beautiful Crossover - Havaneselover
Friendly, helpful sales people. This is my second Cadillac from Friendly. They are willing to work with you to make your dreams come true. Willing definitely lease from them again.
Extremely excellent and totally satisfied!! - Vidor, John 6552
Abe Saad, our salesman, was extremely knowledgeable, professional, courteous, friendly and efficient. We can’t say enough great things about our first time experience at Suburban Cadillac. Every person we met or had business dealings with were the best.
Leasing experience - Mowery
Great car leasing experience. Took time to answer all our questions with leasing. Walked out with two new GMC vehicles. Highly recommend T.J. and the dealership. Thank you!
Purchase of a Used Car - Julie Watters
We had a great experience purchasing a vehicle from Prestige Cadillac. Our salesman was Henry Flakes. He treated us with the most respect and honesty that we could ask for. Made our transaction flow smoothly. Thanks Henry!! I would definitely purchase another car from this dealership.
Great Choice! - James
The minute we walked into the dealership we were impressed with the friendly environment. We were immediately greeted by Keith Long. He was friendly—listened to our needs and met needs in an auto. He was a pleasure to work with—-he will always be the person we will deal with. Thank you!
Beyond Expectations... Excellence in Customer Satisfaction - jrobert84
I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-)
Lost all trust in the service department - cadillac#1
Lost all trust in the service department. A few weeks ago I hit a pothole with my front left tire only. Prior to this the car had no shaking or vibrations and was running great. After hitting the pothole the car was shaking pretty bad and I knew I bend a rim because I could feel it in the inside of the rim. Took it in to Cadillac of Novi to see what my options were and they said it could be unbent, so I thought it was going to be an easy $150 fix. They then call me and let me know me that the front left rim was bent bad (of course I knew I hit a pothole) but they also mentioned the other 3 rims also had flat spots on the rim. I never once had any shaking or vibration prior to hitting this one pot hole, but they said if I don't fix the other 3 they can't guarantee their won't be any vibration in the car. I didn't believe that all 4 rims where bent when I had only hit one small pothole with my front left tire and had not had any vibrations prior to this pot hole. They just unbent the front left that was bad and I took the car back. Sure enough the car was still shaking as they said. I still could not believe that all 4 rims could have been bent by 1 small pot hole. So another $356 later I got all 4 rims done and got the car back. Since I got the car back the right front tire had been leaking, thinking it just didn't get sealed properly I took it back for a quick fix. They mentioned to me that the valve stem needed to be replaced and it was a $46 charge. Even though the tire was holding air just fine before they sent it in to unbend. I asked if it could be damaged during unbending as they keep the tire on the rim as they unbend it. They told me that is not possible, and that shipping and handling wouldn't cause the issue either. I had a perfectly good valve stem until a 3rd party handled it so I have to pay for someone else's mistake. This service department has lost all my trust and business for life.
2 failed engines and numerous Electrical issues on lease - Sickofit
This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Repairs not performed properly on 1st visit. Had to pay... - golfaholic
Repairs not performed properly on 1st visit. Had to pay again for same service. Complaints to district manager went unresponded to. Ended up getting service in Houghton Lake, MI - much better service.
Superior's service sucks. No more of my business.
Stanford-Allen Chevrolet Cadillac
Les Stanford Chevrolet Cadillac
Assistant Pre-Owned Sales Manager