Excellent Service & Always so kind! - shadow01
Have brought my car into Mike Macdonald for years. He is always so kind and
willing to help. Even if I've had to wait a while for the car in service he is always
very upfront and honest. Thank you!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant-Cadillac/Chevrolet
Sales & Leasing Consultant
Internet Sales Manager
Havana Silverado - Tkelly66
Brandon was extremely patient kind while I made up my mind what I wanted to lease. He was so helpful knowledgeable about the vehicles I questioned!
Sales and Leasing Professional
Awesome Sauce!!!!!!! - Saniyyah
Love the patience and understanding from Mike & Scott with my craziness :) This process was quick and they found the perfect car for me in less than a day! Couldn't ask for better service.
Great buying experience - Gators!!
Overall a great experience The finance manager took exceptional care of my transaction. Also the people in charge of sending the car out of state did a great job
Bought a 2018 Buick Regal - Janis68
I have bought the last few cars from Bob Rob at Suburban. Was very fair and helpfu to deal with. Very satisfied with the dealership.
Outstanding Service - Adam H
My experience with LaFontaine GMC Highland was Great! Exceptional staff and Great customer service. My salesman was Zack Hinsperger. Zack was not only knowledgeable about the trucks, but extremely courteous and professional! The whole Team at LaFontaine were true professionals! The whole process from my initial contact with Emily Clancy, through finalizing the deal with Doug Lynch was truly an exceptional process. It was a pleasure working with Zack and purchasing a new GMC Sierra from LaFontaine GMC Highland. Truly an exceptional sales Team and experience.
Great customer service!!! - Happy Customer
I walked into Prestige Cadillac at 5 min before closing knowing I probably wouldn't be able to test a car I was interested in. I apologized for being there at closing and was immediately welcomed in and told "we aren't closed until our customers have left". I was introduced to Henry Flakes and the same message was reiterated!! I proceeded to do the test drive and loved the car and left later that evening having purchased the car. Brian was also there to work on the financing angle as well. I returned the next day to sign and get my car but I didn't have anyone to drive it out for me. Henry didn't hesitate and arranged to drive my car to my destination and I returned him back to the dealership. My destination was 40 miles away! This dealership, especially Henry, went above and beyond my expectations!!! Great job Team Prestige!!!
5 star to our salesman todd..very happy.. - Cadillac man
My salesman Todd craig helped me purhase the right car..treated me like family..i recommend this dealership to anyone..finance guy jason was awsome as well..great experience..
Beyond Expectations... Excellence in Customer Satisfaction - jrobert84
I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-)
Terrible Service Department - justnmjohnson
Do not give these guys your business. I had to bring my car back to their service team 4 times within 10 days. These “professionals” barely fixed my sunroof, and then gave my car back with a hanging drivers side Pillar Cover & two busted clips. Also my drivers side seat belt wasn’t functional, and there were footprints all over the insides of my doors upon receiving my car back. I guess they didn't expect me to notice or something... Definitely not the experience that I’d expect from a name brand Cadillac Dealer. Zero attention to detail whatsoever.
As if that wasn’t bad enough, they completely failed to look into my reoccurring check engine light issue as I asked them to. They simply cleared/reset the code and told me there was nothing else they could do to look into it at that time..... Not even 15 minutes after getting my car back, my check engine light was back on upon pulling into my driveway.
This happened for the next 4 visits back and forth to the dealership over a week and a half span. They would tell me to come pick my car up, then I’d be bringing it right back to them the following day due to the same check engine code. 4 times!!!
This was my FIRST and ONLY experience with a Cadillac Dealership and I don’t think I will ever return to this location. I was never apologized to, or even compensated in any way for the countless trips back and forth because of their lack of attention to detail. I also took my car to them with a full tank of gas, and received my car back nearly on empty. After the experience I had, I sent an email to my service agent- and never received any response whatsoever. Worst customer service experience ever.
2 failed engines and numerous Electrical issues on lease - Sickofit
This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Repairs not performed properly on 1st visit. Had to pay... - golfaholic
Repairs not performed properly on 1st visit. Had to pay again for same service. Complaints to district manager went unresponded to. Ended up getting service in Houghton Lake, MI - much better service.
Superior's service sucks. No more of my business.
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