Super friendly and always helpful! - nickdenardis
Have leased a few cars from this dealership and they have always been easy to work with, the staff are friendly and service is great :)
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Internet Sales Consultant
New Purchase - new car 2017
We purchased our 2017 Acadia from Suburban Buick GMC. We have taken our vehicles there for service..IE oil changes, etc. Always friendly service. So we met up with Nate Passero and told him what we wanted and he called us and I went and checked the vehicle out and turned in my Buick Enclave. It was quick and painless. I had my Acadia within 2 hours. He is a very likeable salesman. So when my daughter is ready, she will go see him also.
A great experience - Paula
I called Bryan Bickford on a Saturday morning to inquire about a vehicle I had seen on the internet. It looked like exactly what I was looking for. After searching for a used GMC Terrain and driving all over Michigan, I was ready to find that special RED Terrain. Bryan checked to see if it was still available. He was very accommodating and we discussed the vehicle at length on the phone. Because we live 75 miles away in Midland, he stayed late on a Saturday to allow us to drive down to look at the Terrain, as my husband worked until later on Saturday afternoon. He anticipated our every question and was waiting for us at the dealership as we pulled up 4 minutes before closing time. The Terrain was gassed up and ready for our test drive. He was waiting for us with a big umbrella when we returned, as it was pouring rain. We took care of all the paper work within an hour. Bryan offered to deliver the Terrain to our driveway on Monday afternoon. That was so helpful and we appreciated not having to make the 150 mile round trip again on Monday. Sure enough, the Terrain arrived in our driveway at the appointed time. What a beautiful sight. I have never had such a smooth car buying experience. Bravo Bryan! You rock! I would recommend this dealership, and especially our salesman, Bryan, to anyone. I will be telling my friends. :)
Oil change - tom n kath
Great service and staff! Good cookies too. We've been customers for years and always treated well. Will continue to use this dealer in the years ahead.
1st dealership experience - msod
I had a enlightening experience,very personable. I would recommend this dealership to my friends. Mr.Cashaw was a respectable young man and good at his job.
Best GMC/ Buick Dealership in Michigan...hands down! - DDAGOSTA
Can't say enough about Larry White and his team at Todd Wenzel! We have purchased multiple vehicles from Mr. White and the experience has been awesome. It's disappointing that people only come online and give ratings when people slip up...mistakes will happen, but I have never experienced this at Todd Wenzel GMC/ Buick!
AMAZING! - jbowes22
Leaun was my salesman and he was the best salesman I've ever had. They weren't pushy or annoying like some other dealerships. Everyone was helpful and wanted to make sure I got exactly what I wanted. They searched for the exact vehicle and I got it! I was so happy with the vehicle and service of the dealership. I will only be coming to this dealership from now on.
Timely, employee explained process - Kathleen Ann Lambert
Timely service, courteous staff, work performed was done right the first time. The waiting area was spacious with plenty of seats with access to free coffee/tea.
A day at the dealership - Marty12879
I hate going in to any dealership I’d rather go to the dentist and get my teeth pulled , but Doug was able to get me in and out with a loaner car so I could be on my way , the only issue I had and it wasn’t any fault of the dealership is I have a transmission issue that’s unresolved because GM has yet to issue a fix for the problem.
Best Leasing Experience Ever - j5 family
MIke Kessler is an outstanding salesman and delivers everything as promised. Leasing a new vehicle is literally a phone call away. The paperwork was emailed. We had an appointment with financing and drove away. In addition we learned that our next lease could be delivered to our front door. Wish we knew about Mike and LaFontaine earlier. We will definitely be back. AWESOME EXPERIENCE.
Airbag recall - JakesVibe
Made an appointment, had the vehicle there at 9 AM. I was offered a shuttle ride home. The repair was done in about a hour and a half, very fast! Service people were very courteous and friendly. Great experience, even on an old Pontiac Vibe.
Stay Far Far Away!!! - Happy
I was so disappointed in my experience!! I had a vehicle to trade in and clearly my salesperson didn’t think he could make something work, so he did not get back in touch with me after I came in to explain what I wanted and get my car appraised. A couple weeks later, a different salesperson called saying we could make something work! We made an appointment to have a vehicle brought to the dealership for me to test drive. That appointment was rescheduled because they weren’t able to get the car there that day. I came in on the rescheduled day and the car was not there!!! Spoke with a manager who went over #s and said he would call the next morning with more information and never called!!! I then made an appointment with Varsity Ford (with the fantastic Daniel Divens) and I was in a new beautiful vehicle within the week!!!!
Terrible - Tito
Salesperson made me wait an hour while making several phone calls in front of me. Never once acknowledged me. Would be nice to ensure customers are taken care of.
Bad Seevice - Justme7203
Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks!
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Best car leasing experience yet with Tony Valle - Charmom
I have just leased my 4th vehicle from Tony Valle...what a GREAT experience. Fast and easy. Will look forward to working with him again in 2 years. Thanks, Tony for being so very nice and helpful!!
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Lunghamer is HORRIBLE - rippedoffonTraverse
Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim.
Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment.
Was confident in process of deal so far. Big mistake.
Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed.
So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them.
Talk about deceptive/shady/unscrupulous/ & unethical business practices!
My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him.
My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history.
The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving.
Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!"
If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
I had jim cuasley repair my 2000 seira. They replaced the... - 00seira
I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC