THE SALESMAN WAS VERY POLITE AND EXPLAIN THINGS WELL - NICE TERRAIN
The staff is very nice. The showroom is wonderful. I have leased from this salesman several times.
He helped search for the right car I needed for the price i wanted to pay and went over everything in the vehicle. I would recommend GMC and the salesman to anyone looking for a GMC vehicle.
Top Reviewed Specialists At This Dealership
Outstanding experience - jwfarner
Candace made my entire process a dream. I was struggling to find the vehicle I was looking for and she helped me find exactly what I needed in just one day. After not being heard by numerous different dealerships Candace listened and she beat every other price I had been quoted. She communicated quickly, efficiently and was professional throughout the process. She even worked 30 minutes after closing to help me get into my vehicle that day. She has gained my loyal business going forward. Thank you Candace for making my experience so wonderful.
New Car Sales
the best car buying experience around - KMoz
Gus at Superior Buick was nothing but amazing. He was so courteous and professional. I had previously been working with another dealer and my experience was less than favorable, I drove the extra 20 miles to see Gus and he blew them out of the water. He gave me an awesome trade in price, was able to get me in an upgraded vehicle with everything I wanted. He was so accommodating to what I wanted, and I even picked my car up same day. I will never go to another dealership, it is clear why they are top rated in Michigan. Kind, courteous, professional, and they want your business.
Excellent customer service - My car
Beverly Archer was extremely nice and she went beyond our expectations . I will be referring all my friends and family to Beverly for her great customer service. In all my years I have never seen anyone that could have three people at one time and service us all . Wow amazing
New Car Sales Consultant
Used Sales Consultant
AMAZING! - jbowes22
Leaun was my salesman and he was the best salesman I've ever had. They weren't pushy or annoying like some other dealerships. Everyone was helpful and wanted to make sure I got exactly what I wanted. They searched for the exact vehicle and I got it! I was so happy with the vehicle and service of the dealership. I will only be coming to this dealership from now on.
Thank you Jeff Armstrong! - Suzanne
I recently leased a Buick Encore from Champion Buick, My situation was unusual - a combination of things. WIthout going into details, Jeff Armstrong worked with me through the process and helped me with the best possible outcome. He was extremely patient and very thorough. Each time I had a hurdle, he helped me over it. Buying or leasing a car can be painful - but Jeff (along with Cameron and Matt) made it a good experience, I feel like I have friends at Champion and would definitely work with Jeff and Cameron again. i have also used the Champion service Department in the past and they were awesome, Got me in and out when I was up against time. Thank you!
Quality service work - ralphf
Every visit to Jim Causley Buick GMC service has been a pleasurable and rewarding experience. In all of the years I have dealt with Jim Causley I have expected and received the kind of service every dealership should provide. As an employee of Jim Causley in the 197'0's I was proud to say that I worked for Jim Causley and I still feel that way today.
Efficient and Courteous Customer Service - Lark246
Bryan Bickford was so helpful with helping us find a car for my college-age daughter. He was informative and not a pressure salesman at all. He stayed in touch while going through the approval process. It was the easiest car buying experience I've ever had.
Service was great - MOB
Always satisfied with my service when there . Doug is always so helpful and efficient and accurate with His diagnosis and the work being done in a timely manner
Review on latest leased car - Thom3030
Beau Glossinger has been my dealer rep for the last 4 cars and it's always good to work with him. I've had all my service at LaFontaine for all the cars and the staff have been great to deal with
People couldn't have been any more courteous and helpful - venti
Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints.
Quick routine maintenance - Shebal
In and out quickly for routine oil change and tire rotatation, with a car wash! Professional staff, comfortable customer lounge. I have taken my vehicles here for several years now!
Worst customer service ever - ERamateur hour
Previously purchased a new vehicle from this dealership. Was looking to purchase another vehicle from them. The first visit waited for over two hours with no sales rep able to assist so I left. Returned a couple of weeks later and the same thing. Was told a sales rep would assist. He spoke with me and said he was with another customer. Waited two hours for no results. This place is a joke and will not get my business.
Very Easy & Quick New Vehicle Purchase - Stormy
I went in on Wednesday to test drive a few different vehicles. By Thursday evening I had the exact vehicle I was looking for with all the options I wanted and I was on my way. I feel I received a good trade in amount for my current vehicle and Cher, our salesperson, was able to locate the exact Acadia (Color & Options) that I wanted and do a Dealer Trade all within just over 24 hours. I couldn't be happier!
Great experience with Buick Dealership - Mwest345
I bought a used Buick Encore from Jerry Nichols who was my salesman. Jerry was very helpful and very patient with me and all my questions! I am very happy with my Encore, love it!
Quick and easy process!! - Ddeaton
My sales person was Aaron Hawley and the sales manager was Josh Gordon these two guys were the best. I did most of my dealing over the phone or email. As soon as i got to the dealer ship all I had to do is sign and drive and give them my keys to my older SUV for the trade. It was so quick. I would definitely come back for our next vehicle. They are worth the 1hr drive.
Thank you so much
$4,500 repair on a $8,000 car owned 4 days!! - regal301
I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine. The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution. I have since reported this dealer to the Better Business Bureau and am seeking to submit a complaint to General Motors customer relations.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Experience Matters - Umlaufmark
We have been purchasing vehicles from Randy Cecil (Red Hohman and now Todd Wentzel) for over 40 years. There have years where we did purchase from other dealers, but have questioned that decision later on. We have found that having Randy know our wants and needs and his experience has been extremely beneficial in our buying experience. Randy and the entire delarship team has always been there for us over the years!
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
I had jim cuasley repair my 2000 seira. They replaced the... - 00seira
I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.